April 2015 - SWANcom - swanlibraries.net

Holds Issues Resolved
by Rebecca Malinowski 14 Apr '15

14 Apr '15

SirsiDynix has resolved the issues with unavailable holds displaying as available. Please check your accounts to confirm. We have also rerun the onshelf items report to exclude locations like On Order, In Process, etc. If your Onshelf Items Wizard is open, please close it and reopen. You may now continue processing your pull lists using the Onshelf Items Wizard. Please continue to report issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net>, being sure to include barcode examples and/or screenshots where applicable. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

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Enterprise UP: Fix in Place
by Aaron Skog 14 Apr '15

14 Apr '15

SWAN Libraries: Enterprise is back up and functioning. SirsiDynix has applied a fix to prevent this specific problem from occurring. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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Enterprise Problem 12 noon
by Aaron Skog 14 Apr '15

14 Apr '15

SWAN Libraries: We are currently having an Enterprise response issue, causing a temporary outage. SWAN anticipated this could occur during a "delta harvest" from Symphony. We are addressing the issue and will adjust this setting. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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Updates on Reported Issues
by Rebecca Malinowski 14 Apr '15

14 Apr '15

To all library staff: Thank you for all of the reports we've received this morning. As a reminder to all library staff, when you are submitting tickets please describe the issue you are experiencing and include examples with user and/or item barcodes. That will help us answer your questions more quickly. As mentioned in a previous SWANcom, we are aware that there are a number of issues with holds, and resolving those is our top priority. Our data loader is currently running a script to correct the available/unavailable holds discrepencies. We will notify all libraries when the script is complete and the issue is resolved. We anticipate this could take another 2 hours to resolve. Please continue to hold off processing your pick list, and if you have not already checked in your delivery, please wait until this issue is resolved. Minimizing check-ins at this point will help speed the process and reduce the possibility of errors. Thank you again for your patience as we work out the kinks in our new system. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

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No Restart at 11 AM
by Rebecca Malinowski 14 Apr '15

14 Apr '15

We are postponing the scheduled 11 AM restart. Our data loader is currently working on resolution to the holds issues we are experiencing. Thank you to everyone who has reported issues this morning. We are aware that hold availability is not displaying properly and are working on a resolution. It is currently our top priority. Once this issue is resolved, we will send out a SWANcom and reschedule the planned restart. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

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**Please Stop Processing Pull List**
by Rebecca Malinowski 14 Apr '15

14 Apr '15

Please stop processing pull list items temporarily. Our data loader is working to resolve a number of the issues that have been reported with holds, and the volume of holds being checked in is interfering with is work. We will let you know as soon as we're cleared to process holds again. Thank you for your patience as we work to resolve these issues. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

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Update on Pull List
by Rebecca Malinowski 14 Apr '15

14 Apr '15

A number of errors have been reported regarding the pull list. We have taken steps to correct them, and will rerun the list as soon as possible. However, our data loader is currently making corrections to some holds information, so we need to wait for that process to complete. We will send a SWANcom when the pull list has been refreshed with corrected information. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

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Planned restarts at 11 AM and 4 PM
by Rebecca Malinowski 14 Apr '15

14 Apr '15

In order to facilitate configuration changes that will take place throughout the day, we are scheduling system restarts at 11 AM and 4 PM. At those times, all workstations will briefly lose their connections to Workflows. Each outage should be momentary-users may log back in after closing and reopening Workflows when prompted. Ideally, these will be the only restarts during operating hours today. However, if any critical issues are discovered, we may need to change the schedule. We will alert staff to any changes to this plan via SWANcom. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

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Pick List Now Available in Onshelf Items Wizard
by Rebecca Malinowski 14 Apr '15

14 Apr '15

The pick list is now available in Onshelf Items Wizard. You may access your library's list of holds to be filled using the wizard. Please refer to documentation available at https://support.swanlibraries.net/system/files/Members%20Only/Circulation/O… for assistance. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

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Re: [SWANcom] Brief Downtime: 8:20 AM - Service Restored
by Rebecca Malinowski 14 Apr '15

14 Apr '15

The connection has been restored. You may log back in to Workflows. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski Sent: Tuesday, April 14, 2015 8:19 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Brief Downtime: 8:20 AM In order to resolve an issue with editing PINs, we will need to briefly halt the system. All users logged in will briefly lose their connection. The downtime should last less than five minutes. We will send a notification when the system is restarted. Please be aware that we may need to perform additional maintenance throughout the day, and continue to monitor SWANcom. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

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