April 2015 - SWANcom - swanlibraries.net

record deletions
by Kate Boyle 07 Apr '15

07 Apr '15

+++ Please Route to Appropriate Personnel +++ Everyone - Until we come up on SirsiDynix on April 14th ........... * please do not edit or delete any item records * please do not delete any patron records Thank you. If you have any questions, don't hesitate to contact SWAN support at 630-734-5153 Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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Migration Memo #16: *Action Required* on ProPay Accounts
by Aaron Skog 06 Apr '15

06 Apr '15

SWAN Library Directors/Administrators: The attached memo is an update on the ProPay accounts and integration within Enterprise. A majority of SWAN libraries are *not ready* for the Enterprise integration, so I urge all directors to review the memo and work with your staff (business manager, etc.) to make sure ProPay is active. SWAN was testing Enterprise integration on Thursday last week, and took some corrective action with some negative balances that resulted in our 25 cent tests. This is noted on page 2 of the Migration Memo #16 attached. If you have questions, the memo outlines that these should go to commerce(a)swanlibraries.net<mailto:commerce@swanlibraries.net> which will open a helpdesk ticket. Should you wish to contact someone at SWAN, please call me directly using the information below. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

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Enterprise Internal Profiles Now Available
by Rebecca Malinowski 06 Apr '15

06 Apr '15

To All Member Libraries: Thank you for your responses to the Enterprise checklist. Using your responses as a guide, we have completed building the external and internal Enterprise profiles. Please see the document "Enterprise URLs" at https://support.swanlibraries.net/documentation/sirsidynix (login required) to review the differences between the internal and external profiles and verify the URL for each. These profiles are live, but please keep in mind the data load has not completed. You will not be able to log in, and there will appear to be errors with the visible data. Many library staff have contacted SWAN with questions about modifying the catalog search box on their website and updating existing catalog URLs. We have created a short guide to Enterprise linking, available at https://support.swanlibraries.net/content/enterprise-linking-guide (login required). This page includes code for a simple search box as well as patterns for constructing links to specific search results. If you have any questions, please email migrationhelp(a)swanlibraries.net. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

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SWAN Board Election Update - Announcement of Candidates
by Brande Overbey 06 Apr '15

06 Apr '15

Hello Member Libraries: In the midst of the migration excitement, we wanted to provide a quick update on the Board election process now that the self-nomination window has ended, per SWAN by-laws. We received nominations and Statement of Interests from the following candidates for your consideration in the upcoming election: Amy Crump, Homewood Public Library; Jim Deiters, Oak Lawn Public Library; Anne Kozak, Thomas Ford Memorial Library; Dan Powers, Lyons Public Library; and Stacy Wittmann, Eisenhower Public Library District. Our election will officially open for voting on Monday, May 4th. I will send out a SWANcom once polls are open. They will remain open until Friday, May 22nd at 5pm CST. The results will be announced at our June 4th Quarterly meeting. The new board members will begin serving their term on July 1st. Thank you, Brande Overbey SWAN Office Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://www.railslibraries.info

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*Resolved* Millennium Slowness - Monday 4/6
by Steven Schlewitt 06 Apr '15

06 Apr '15

SWAN Library Staff: The slowness issues with the Millennium Production server are now resolved. We will continue to monitor the situation throughout the day, but feel free to contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call our support line at 630.734.5153 should you experience any issues that appear to be related. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, April 6, 2015 9:51 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Millennium Slowness - Monday 4/6 Importance: High SWAN Library Staff: Please be aware, this morning we are experiencing some slowness on our Millennium Production server, which is affecting response times on the Millennium client and classic catalog. We're currently investigating the situation and will update everyone once a resolution is in-place. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

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Millennium Slowness - Monday 4/6
by Steven Schlewitt 06 Apr '15

06 Apr '15

SWAN Library Staff: Please be aware, this morning we are experiencing some slowness on our Millennium Production server, which is affecting response times on the Millennium client and classic catalog. We're currently investigating the situation and will update everyone once a resolution is in-place. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

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WorkFlows Printers and Peripherals Documentation
by Steven Schlewitt 03 Apr '15

03 Apr '15

SWAN Member Libraries & Information Technology Staff - The current version of SWAN's documentation for connecting printers and peripherals to the SirsiDynix WorkFlows client is now available in the SWANTech documentation section of our support site. Please see the link below to access the documents, and email us at migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> should you encounter any issues with the documentation or need any further assistance. https://support.swanlibraries.net/documentation/swantech (L2 login required for access to documents) Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

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ILL processing in SD Workflows
by Kate Boyle 03 Apr '15

03 Apr '15

+++ Please Route to Appropriate Personnel+++ Everyone - there is new documentation on the SWAN website for the circulation of Interlibrary Loan Items https://support.swanlibraries.net/content/interlibrary-loan-processing . You will need to be logged in to view the documentation. As a borrower, there is one document regarding the circulation of Non-SWAN items (OCLC and ALA loans) to your patron. As a lender, there are two documents regarding the circulation of your library items to Internet Access and Share libraries. Everyone enjoy the weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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Eisenhower PLD closed today - staff in-service
by Kate Boyle 03 Apr '15

03 Apr '15

The Eisenhower Public Library will be closed on Friday, April 3rd for a Staff In-service Day. They will reopen at 9:00 am on Saturday, April 4th. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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Migration Bookmark #4 - An Editable Template
by Brande Overbey 03 Apr '15

03 Apr '15

Hello Member Libraries, Bookmark #4 is ready for your use! This bookmark is an editable template that you can use to communicate anything you like about the new system to your patrons post go live. The bookmark and supporting documentation can be found here: https://drive.google.com/file/d/0B4qiZm9uuFkFUHZQamE5RXFFWTA/view?usp=shari… For instruction, please first read the 'READ ME' document file (or, I've included the text below). This will help guide you through the creation of your own bookmark. If you'd like to print your bookmark using a printing service, the one that I utilized for the previous bookmarks in the series was www.gotprint.com<http://www.gotprint.com>. Leading up to the migration, SWAN has provided three bookmarks focusing on features of the new ILS, changes your patrons can expect, and notification of down-time. If you would like to produce another bookmark focusing on other features of the system such as text message notifications, pick-up anywhere, support for multiple language, or anything else, we are providing bookmark templates that match the look and feel of the previously released bookmarks. The folder "out-sourced printing" contains a bookmark front file, and back files that you can customize with information you think will be pertinent to your library's patrons. The customizable back is available in Photoshop and Publisher formats. Please open the file specific to your preferred software. These files are sized to the specifications of gotprint.com. However, they should be compatible with most other online and local printing companies as well The folder "in-house printing" contains 8.5x11 files (four bookmarks per page) that are ready to customize and print. Available in InDesign and Publisher formats, please open the file specific to your preferred software. You will also find the fonts used in these designs (Baskerville and Clarendon) which can be installed onto your computer. Please let me know if you have any questions or need additional assistance. Thank you! Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

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