December 2015 - SWANcom - swanlibraries.net

Gift #8 -- new procedure for damaged or declared lost RB/ILL items
by Kate Boyle 17 Dec '15

17 Dec '15

On the Eighth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.png@01D13811.A7F5D340] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #8 ---a new procedure for damaged or declared lost RB/ILL items. Attached is a document outlining a procedure that can be used when a patron reports an RB/ILL item damaged or lost before the bill has been generated. SWAN has created a new user: RB/ILL_LOSS and a new bill reason: RB_ILL to facilitate the process. Enjoy! If you have any questions, don't hesitate to call 630-734-5153. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

1 0

Cicero closed for an In-Service day today
by Kate Boyle 16 Dec '15

16 Dec '15

Cicero PL is closed for an In-Service day today (12/16/15) and will re-open at 9 AM tomorrow. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

1 0

Announcement: Rebecca Malinowski
by Aaron Skog 16 Dec '15

16 Dec '15

SWAN Membership: I am sad to announce Rebecca Malinowski is leaving SWAN. I am happy to say she is moving to another library consortium! She will be joining CCS as their new Member Services Manager. Her last day will be Thursday, January 21. Suffice to say with everything underway with post-migration projects and two new libraries joining us, we will work to fill the SWAN Special Projects Coordinator position as quickly as possible. This position is currently posted in the RAILS Jobs website: https://www.railslibraries.info/jobs/106408 Application deadline is January 15, 2016. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

1 0

Gift #7 -- Display of photos and digital signatures
by Kate Boyle 16 Dec '15

16 Dec '15

On the Seventh Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D137DC.4E554940] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #7 ---Opt out of photo and sig display - SWAN has had a request from one of our libraries to turn off the display of patron signatures and photos in a patron record. This is something that can be setup by library, so we thought we should offer it to everyone. If your library does not use photos or digital signatures and is interested in turning either display off, please open a ticket. SWAN will be happy to oblige. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

1 0

*Concluded* Web Services Upgrade Tonight (12/15) - Enterprise Services Impacted from 9pm-10pm
by Steven Schlewitt 15 Dec '15

15 Dec '15

SWAN Member Library Staff: The Web Services migration is complete, and Enterprise services are fully restored. We're still troubleshooting ongoing issues involving E-Commerce, however. We'll have additional information as we have an opportunity to test further and coordinate with SirsiDynix Support. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info http://support.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, December 15, 2015 11:15 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Web Services Upgrade Tonight (12/15) - Enterprise Services Impacted from 9pm-10pm Importance: High SWAN Member Library Staff: It's a busy week here at SWAN! Tonight between 9pm-10pm, we plan on migrating our Symphony Web Services to the latest version, with hopes that this will resolve ongoing E-Commerce issues and improve other various functions within Enterprise. While an hour of downtime is scheduled, we're hoping the actual downtime will be less than 10 minutes. Tonight's downtime will affect the following services... - Enterprise My Account functions - Enterprise library item availability - Enterprise payments - BookMyne - MobileCirc During the downtime, Enterprise will remain online and items will be searchable. Additionally, Symphony WorkFlows will be unaffected by this downtime. A banner will be displayed on the Enterprise homepages to alert patrons of the outage. Additional updates will be sent tonight via SWANcom. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

1 0

Web Services Upgrade Tonight (12/15) - Enterprise Services Impacted from 9pm-10pm
by Steven Schlewitt 15 Dec '15

15 Dec '15

SWAN Member Library Staff: It's a busy week here at SWAN! Tonight between 9pm-10pm, we plan on migrating our Symphony Web Services to the latest version, with hopes that this will resolve ongoing E-Commerce issues and improve other various functions within Enterprise. While an hour of downtime is scheduled, we're hoping the actual downtime will be less than 10 minutes. Tonight's downtime will affect the following services... - Enterprise My Account functions - Enterprise library item availability - Enterprise payments - BookMyne - MobileCirc During the downtime, Enterprise will remain online and items will be searchable. Additionally, Symphony WorkFlows will be unaffected by this downtime. A banner will be displayed on the Enterprise homepages to alert patrons of the outage. Additional updates will be sent tonight via SWANcom. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

1 0

Gift #6
by Kate Boyle 15 Dec '15

15 Dec '15

On the Sixth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.jpg@01D13716.B44A2020] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #6 --- Spanish and Polish Language Notices --- We are pleased to announce that on Feb. 1st, SWAN will begin sending Notices in Spanish and Polish. Receiving notices in foreign languages is based upon your patron supplying a language preference in their Workflows user record. To update a user record, bring up the record in "Modify User". On the Demographics tab, choose the correct preferred language from the dropdown. If you need a language that isn't listed in the dropdown, please open a ticket. Please note: This feature is different from the Default Language in "My Account" in Enterprise, that language option refers to the catalog interface default language. Happy Holidays! Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

1 0

Non SWAN RB stats
by Edlyn LeFevour 14 Dec '15

14 Dec '15

Happy Holidays! Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

1 0

Gift #5
by Kate Boyle 14 Dec '15

14 Dec '15

On the Fifth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.png@01D1332F.1E9D2670] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #5 --- Days Closed --- It's that time of year again! Time to notify SWAN of your closing dates for the 2015 holidays & for 2016 calendar year. To assist you with the process, we have created a new tutorial video on how to use the Days Closed Form, a link for the tutorial is included below. After viewing the tutorial, you can use the link below to access the form and send in your dates. Of course, update forms may be sent in throughout the year. It is no longer a "one time deal." If you haven't submitted your form yet, please find time soon. How to use the Days Closed Form Video Tutorial - https://www.youtube.com/watch?v=XTTmIetbvVE&index=2&list=PLVJIlguDQ-Q1c8dp2… Days Closed Form (requires website login) - https://support.swanlibraries.net/node/add/days-closed How to use the SWAN Website Video Tutorial - https://www.youtube.com/watch?v=ruPR_74zxXY&index=1&list=PLVJIlguDQ-Q1c8dp2… Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

1 0

SWAN Staff Retreat on Friday, Dec 11
by webmaster＠swanlibraries.net 10 Dec '15

10 Dec '15

1 0