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SWAN Board Special Election Announcement

by Aaron Skog

SWAN Member Libraries: Anne Kozak, Library Director of the Thomas Ford Memorial Library, has been elected to the SWAN Board for the at-large position. I would like to thank everyone who ran for the open position. We all appreciate the interest and enthusiasm at the leadership level! Regards, Aaron Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

11 years, 2 months

Phone and Email services restored at Berwyn

by Renee Clanton

Phone and email service at Berwyn PL has been restored. Renee Clanton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5169 Fax: 630.734.5056 renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info> http://support.swanlibraries.net

11 years, 2 months

BYS without phone/email service

by Lauren Peltier

SWAN Libraries- We have been notified that the Berwyn Public Library has been without phone service or email since approx. 9:30am Monday. However their internet/SWAN connection is not affected by this outage. They do not yet have an estimated fix time. We will keep you updated on their status. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

11 years, 2 months

Network Changes Memo #6: 3rd Party Vendor Access

by Steven Schlewitt

SWAN Member Libraries & Technology Staff: Please see the linked memo "Network Changes Memo #6: 3rd Party Vendor Access", and route to your appropriate library and IT staff. This memo is SWAN's list of 3rd party vendors that require a connection to the ILS to read data for a variety of services such as self-checkout systems, e-readers, and mobile apps. Most of these vendors have already been contacted by SWAN staff regarding the network migration. If you do not see one of your vendors listed, please contact us as soon as possible so that we can follow-up with the vendor directly. http://support.swanlibraries.net/news/2013-12-02/network-migration-project-… If you have any questions/comments about the transition, or if we missed your vendor, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. As always, thank you for your cooperation and patience during the transition process. This email has been sent to the SWANcom and SWANTech email lists, so please excuse any cross posting. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 2 months

SWAN Quarterly Meeting at Prairie Trails - Agenda & Packet for 12/5 Now Online

by Brande Redfield

SWAN Member Library Directors and Administrators: The December SWAN Quarterly agenda is now posted: http://support.swanlibraries.net/sites/default/files/meeting/2013-12-05/age… Meeting packet (27 pages): http://support.swanlibraries.net/sites/default/files/meeting/2013-12-05/pac… The packet includes the SWAN FY15 Budget draft for approval, and a copy of the 2014 SWAN Board Meeting calendar. We hope to see you all at Prairie Trails next Thursday! Brande Redfield SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info> http://support.swanlibraries.net

11 years, 2 months

Reminder: SWAN Board Election Closes Friday

by Brande Redfield

SWAN Library Directors & Administrators: Just a friendly reminder that if you have not already voted, the SWAN Board Special Election to fill our one vacated at-large seat closes at 5 p.m. CST on Friday, November 29th. To vote, please visit the link below; each library can vote one time. http://support.swanlibraries.net/news/2013-11-18/swan-board-special-electio… Have a wonderful holiday, Brande Redfield SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info> http://support.swanlibraries.net

11 years, 2 months

SWAN Office holiday phone coverage

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - The SWAN Office will be closed on Thanksgiving Day and Friday Nov. 29th. Phone support for our member libraries will be provided by Unique Integrated Communications. Unique has been providing weekend support for SWAN member libraries for over two years and will be able to address any of your immediate concerns. They can be contacted at the usual support phone number of 630-734-5153. RAILS will be open on Friday, so you can anticipate receiving your usual System delivery. Let me wish all of you a wonderful and tasty Thanksgiving holiday. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

11 years, 2 months

Reminder: Network Changes Memo #5: Member Library Email Aliases

by Steven Schlewitt

SWAN Member Libraries & Technology Staff: Just a reminder - on Monday, we completed our transition to the new XXS(a)notices.swanlibraries.net<mailto:XXS@notices.swanlibraries.net> aliased email addresses. Your patrons should now be receiving emails from the new address, and should you need to contact another library using the aliased email, please remember to use the @notices.swanlibraries.net domain, in place of the previous MLS domain. Additionally, your library director can now easily modify the email addresses associated with the 3-letter aliases on the http://support.swanlibraries.net homepage under Web Forms > Edit Aliased Email. Please contact us should you encounter any issues with your patron notices, and thank you again for your patience during our network migration. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, November 11, 2013 1:52 PM To: swantech(a)list.swanlibraries.net; swancom(a)list.swanlibraries.net Subject: [SwanTech] Network Changes Memo #5: Member Library Email Aliases SWAN Member Libraries & Technology Staff: Please see the linked memo "Network Changes Memo #5: Member Library Email Aliases", and route to your appropriate library staff. This memo outlines changes to the SWAN email domain from the previous MLS address to the new notices.swanlibraries.net address. No action is required of member libraries, except to update their email contact lists and spam filters, as necessary. The cutover will take place on Monday, November 25th. The following information should be provided to your IT and library staff that might communicate via the three-letter alias addresses: http://support.swanlibraries.net/news/2013-11-11/network-migration-project-… If you should encounter problems following the cutover date, or if you have any questions/comments about the transition, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you for your cooperation and patience during the transition process. This email has been sent to the SWANcom and SWANTech email lists, so please excuse any cross posting. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

11 years, 2 months

Patron Purge REPORT INSTRUCTIONS

by Mary Lou Coffman

Hello SWAN libraries Attached are the instructions for running your individual reports prior to the Patron Purge. Please do not hesitate to call or email if you have any questions and/or concerns regarding this process. Also, please remember NOT to save your individual search strategies. The saved strategy that is on the Report Server is for ALL SWAN libraries. If you notice that someone has saved their Home Library or Barcode range in the System strategy, please notify me as soon as possible. Thank you and have a wonderful holiday MaryLou Coffman SWAN Special Projects Coordinator System Wide Automated Network 125 Tower Drive, Burr Ridge, IL 60527 630.734.5157 marylou.coffman(a)railslibraries.info<mailto:marylou.coffman@railslibraries.info> "Google can bring you back 1,000 answers but a librarian can bring you the right one."

11 years, 2 months

Monthly item deletes program

by Tony Siciliano

I've had several calls from those of you who participate in the monthly item deletes program: The last day for you to mark items for deletion for the month of November, as well as the last day for you to run reports on those deletes, will be 9:00 p.m. on Wednesday, November 27. You may assume those items will be permanently deleted after 9:00 p.m. on Wednesday the 27th, after which you will no longer have access to the items or have the ability to run reports on them. Wishing you a very happy Thanksgiving! Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

11 years, 2 months

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