>From Director Tammy Clausen:
Due to weather conditions, the library will close this afternoon at 1:00pm.
Happy New Year!
Tammy Clausen
Library Director
Berwyn Public Library
708.795.8000, x3032
SWAN Member Libraries:
Due to the extreme weather conditions, the RAILS Burr Ridge office was closed at 5:30am this morning. SWAN staff will not be available to answer any phone calls or respond to your email questions, however, please be aware of the following:
* Should an emergency arise, please phone the 630-734-5153 number and it will forward to our answering service who will answer as SWAN Member Services.
* Daily statistics have been compiled and sent via email.
* Please open a SWAN help desk ticket should you have a question that can be answered when our office has reopened.
RAILS delivery did not provide any service for the locations from Burr Ridge, Wheeling, and Bolingbrook.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
The phone lines at Hodgkins PLD are once again working. They can be reached at their regular phone number.
Renee Clanton
SWAN Member Services Consultant
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5169
Fax: 630.734.5056
renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info>
http://support.swanlibraries.net
The main phone line is out at Hodgkins PLD but they can be reached by calling
708-579-3335.
Renee Clanton
SWAN Member Services Consultant
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5169
Fax: 630.734.5056
renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info>
http://support.swanlibraries.net
SWAN will be moving the Year to Date circ count into the Last Year Circ field on December 30, 2013.
Attached are some brief instructions for running an optional end of the year report for items that have not circulated in the last two years.
Please do not hesitate to contact me if you have any further questions or need assistance with running this report for your library.
Happy Holidays!
Mary Lou Coffman
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
marylou.coffman(a)railslibraries.info<mailto:marylou.coffman@railslibraries.info>
http://support.swanlibraries.net
Just a quick reminder that the SWAN office along with RAILS is closed on 12/24 and 12 /25. The following week SWAN and RAILS are closed on 12/31 and 1/1.
Happy Holidays!
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
+++ Please route to appropriate personnel +++
Everyone -
There was a problem with the materials handler (AMH) at Oak Park yesterday. It is now fixed, but unfortunately there is a problem with any ILL materials that were processed by the handler either yesterday or this morning.
Any item crossing the handler yesterday or earlier today that had a hold for another library was assigned a status of "ready for pickup" instead of being given a status of "Intransit". To make matters worse, patrons were notified by email that their requested item was "ready for pickup" at their local library. There are about 400 of these items and they are from Oak Park Main, Dole, and Maze. Oak Park staff are expediting the processing of these materials, but they will not be received by the borrowing library until Monday or after the holiday on Thursday.
We are working with Innovative to see if there is anything that can be done by them to help clear up the problem in the WebPAC and MilCirc.
However, patrons may appear at your library having been notified that their item is "Ready for Pickup". If you cannot locate the item on your holdshelf, check the item record. Any item checked in by the AMH at Oak Park has an IN LOC of 996. These items will also have a Last Updated Date of either 12-19-13 or 12-20-13.
We apologize for this inconvenience. Not exactly the glad tidings you hoped to receive. Sorry.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
