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by Kate Boyle

+++ Please route to appropriate personnel +++ SWAN Member Services has discovered that Release 2011 triggered some new behavior with respect to holds. These changes were not mentioned by Innovative in the Release Notes, but have now been confirmed by Innovative. Please take note of the following changes that affect holds management: * Staff will now need to override the hold block when attempting to place a title level hold for a patron who currently has an item checked out on this same bib record. Staff will see an "Authorization Required" dialog box. Please click "OVERRIDE" to supersede this hold block and successfully place the hold. Initials "super", "circsr" and "circjr" are authorized to override this block. [cid:image003.jpg@01CF2896.A75FC2B0] * A selection of holds can no longer be modified as a group from Search/Holds mode after a user has sorted the hold queue by pickup point. Previously, users were able to sort by pickup point, select all holds with that same pickup point, and modify all holds by filling out one dialog box. With the newest release, this is no longer possible. From now on, please modify holds one at a time from the hold queue in Search/Holds mode. We apologize for any inconvenience. If you should have any questions please contact either Renee Clanton (630-734-5169) or Samantha Dietel (630-734-5163). Samantha Dietel SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5163 Fax: 630.734.5056 samantha.dietel(a)railslibraries.info<mailto:samantha.dietel@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

My Media Mall: New records loaded

by Tony Siciliano

Search subject: My Media Mall 20140212 198 print titles 88 audio titles 286 total titles Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

*Reminder* Network Changes Memo #7: Network Migration Open Forum Event

by Steven Schlewitt

SWAN Member Libraries & IT Staff: Just a quick reminder - tomorrow at 10am, SWAN IT Staff will be hosting the Network Migration Open Forum Event online via Fuze Meeting. We'll be using this forum as an opportunity to establish key dates, communicate our new IP addresses, and answer any outstanding questions you might have regarding the migration. For more information, please see the link to the Network Migration Memo #7 below. We hope you'll join us in the online discussion! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Wednesday, February 5, 2014 4:13 PM To: swancom(a)list.swanlibraries.net Cc: swantech(a)list.swanlibraries.net Subject: Network Changes Memo #7: Network Migration Open Forum Event SWAN Member Libraries & Information Technology Staff: Please see the linked memo "Network Changes Memo #7: Network Migration Open Forum", and route to your appropriate library and IT staff. This memo provides details about our upcoming presentation and discussion event pertaining to the SWAN Network Migration. The event will be held online only, but will be a great opportunity for libraries to voice their questions and concerns about the final stages of the project. We hope that you and your IT staff will be able to join us, but if not, we're hoping to have the recorded discussion posted online shortly after. http://support.swanlibraries.net/news/2014-02-05/network-migration-project-… If you have any questions/comments about the event, or if you encounter problems with our Fuze Meeting service on the day of the event, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you again for your cooperation and patience throughout the SWAN Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

Non SWAN RB stats--January 2014

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

survey to identify training needs for the new ILS at your library

by Kate Boyle

Everyone - SWAN is performing a short survey to determine approximate training needs for our new ILS. Basically we are looking for the number of staff in your various departments or services. If you could designate one staff member in your library to respond to this survey that would be perfect. We would appreciate a quick turnaround of this survey. Please try to complete this by tomorrow noon, if at all possible. If tomorrow is not possible, please submit your answers whenever you have completed them. Your response doesn't have to be exact. As always I appreciate the wonderful cooperation of the SWAN members, in this instance with the short turnaround even more so. The survey https://www.surveymonkey.com/s/9NTFSRW Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 630-734-5162 help(a)swanlibraries.net<mailto:help@swanlibraries.net> http://support.swanlibraries.net<http://support.swanlibraries.net/>

11 years, 10 months

eMedia Library: New records loaded

by Tony Siciliano

Search subject: eMedia Library 20140210 28 print titles 6 audio titles 34 titles total Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

Monthly statistical reports by Stat Group are now available on the Report Server

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - The monthly statistics that you usually view and download from the Report Server are now available. We actually started to manually email these reports out last week when the process of moving the statistics from the Production machine to the Report server was not working. Some of you received these reports by email Thursday or Friday. For the remainder of you, the reports are now available. Update - We are still waiting for Innovative to fix the "Your patrons' circ activity" report that is usually available on the SWAN website. We will let you know as soon as this report is available. Thank you for your patience and have a good week. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 630-734-5162 root(a)railslibraries.info<mailto:root@railslibraries.info> http://support.swanlibraries.net<http://support.swanlibraries.net/>

11 years, 10 months

My Media Mall: New records added

by Tony Siciliano

Search subject: My Media Mall 20140210 169 print 16 audio 185 total Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

South Suburban Legislative Breakfast

by Brande Redfield

Sent on behalf of RAILS/ILA: SWAN Member Libraries: The Illinois Library Association (ILA) is hosting a South Suburban Legislative Breakfast on Friday, February 14, from 7:45 - 10:30 a.m., at the Public Landing Restaurant in Lockport. Tickets are only $25 and you can register through next Thursday. Library trustees and staff from all types of libraries (academic, public, school, and special) are strongly encouraged to attend. This is a perfect opportunity to get to know your legislators in an informal setting, to share the issues affecting you and your library, and to network with library colleagues all at the same time. In addition, Kip Kolkmeier, ILA Legislative Consultant, will present up-to-the-minute information about important issues affecting Illinois libraries. For more information (including a list of libraries and legislators in the area), or to register, visit https://netforum.avectra.com/eWeb/DynamicPage.aspx?Site=ILA&WebCode=EventDe…. Don't miss out on this opportunity to advocate for your library! Brande Redfield SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

Your patrons' circ activity report for January

by Kate Boyle

Everyone - In addition to the problem we are having with moving the statistical reports from the Production machine to the Report server, there is a problem with the custom built monthly report - "Your patrons' circ activity". Basically the report will not run. This is related to the recent upgrade. Innovative is working on this problem also. Again, hopefully, this problem will be fixed over the weekend. As soon as the report can be generated it will be uploaded to the SWAN website. I will be sending out a SWANcom announcing when it is uploaded and available. Sorry for the inconvenience. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 630-734-5162 root(a)railslibraries.info<mailto:root@railslibraries.info> http://support.swanlibraries.net<http://support.swanlibraries.net/>

11 years, 10 months

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