The phone lines at Hodgkins PLD are once again working. They can be reached at their regular phone number.
Renee Clanton
SWAN Member Services Consultant
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5169
Fax: 630.734.5056
renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info>
http://support.swanlibraries.net
The main phone line is out at Hodgkins PLD but they can be reached by calling
708-579-3335.
Renee Clanton
SWAN Member Services Consultant
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5169
Fax: 630.734.5056
renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info>
http://support.swanlibraries.net
SWAN will be moving the Year to Date circ count into the Last Year Circ field on December 30, 2013.
Attached are some brief instructions for running an optional end of the year report for items that have not circulated in the last two years.
Please do not hesitate to contact me if you have any further questions or need assistance with running this report for your library.
Happy Holidays!
Mary Lou Coffman
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
marylou.coffman(a)railslibraries.info<mailto:marylou.coffman@railslibraries.info>
http://support.swanlibraries.net
Just a quick reminder that the SWAN office along with RAILS is closed on 12/24 and 12 /25. The following week SWAN and RAILS are closed on 12/31 and 1/1.
Happy Holidays!
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
+++ Please route to appropriate personnel +++
Everyone -
There was a problem with the materials handler (AMH) at Oak Park yesterday. It is now fixed, but unfortunately there is a problem with any ILL materials that were processed by the handler either yesterday or this morning.
Any item crossing the handler yesterday or earlier today that had a hold for another library was assigned a status of "ready for pickup" instead of being given a status of "Intransit". To make matters worse, patrons were notified by email that their requested item was "ready for pickup" at their local library. There are about 400 of these items and they are from Oak Park Main, Dole, and Maze. Oak Park staff are expediting the processing of these materials, but they will not be received by the borrowing library until Monday or after the holiday on Thursday.
We are working with Innovative to see if there is anything that can be done by them to help clear up the problem in the WebPAC and MilCirc.
However, patrons may appear at your library having been notified that their item is "Ready for Pickup". If you cannot locate the item on your holdshelf, check the item record. Any item checked in by the AMH at Oak Park has an IN LOC of 996. These items will also have a Last Updated Date of either 12-19-13 or 12-20-13.
We apologize for this inconvenience. Not exactly the glad tidings you hoped to receive. Sorry.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
+++ Please route to appropriate personnel especially Circulation, Tech Services +++
On January 6th , RAILS delivery will be transitioned to CTS (Continental Transportation Solutions).
Part of this transition involves a new three letter delivery code for materials being routed to the Burr Ridge facility for SWAN. The following routing instructions pertain to both Interlibrary Loan materials (SWAN direct loans) along with work forms and materials for SWAN Bibliographic Services (Cataloging). Starting on January 3rd, materials being routed to SWAN at Burr Ridge should be addressed to SWS- SWAN. On January 3rd, holds for Burr Ridge staff will have an updated pickup point of SWS-SWAN in MilCirc.
Anything being routed to SWAN staff should be addressed using a sticky routing label. SWAN libraries should not use an ILDS label to route materials to the Burr Ridge office.
See following example :
[cid:image001.png@01CEFCC6.DEB7E180]
If you are routing work forms or paperwork using a routing envelope please address TO: SWS - SWAN FOR: Bib Services (or other name/department).
Thank you for your cooperation. If you should have any questions concerning this email don't hesitate to call SWAN at 630-734-5153 and we can direct your call. Happy Holidays!
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries & Technology Staff:
You may recall several weeks ago that a new SWAN email domain was implemented to handle all patron notices and aliased email traffic. By now, all libraries should have updated their contacts and spam filters to reflect the change, and you've likely noticed that all of your patron notices and bounces are sending/arriving from the new @notices.swanlibraries.net domain. Additional information detailing this change can be found in the following memo...
http://support.swanlibraries.net/news/2013-11-11/network-migration-project-…
This message is a reminder that the SLS/MLS email server will be taken offline in just 14 days (December 31st)! In the unlikely event that you are still receiving valid emails, sent ONLY to your previous XXS(a)mls.lib.il.us<mailto:XXS@mls.lib.il.us> or XXS(a)sls.lib.il.us<mailto:XXS@sls.lib.il.us> addresses, please be sure to notify the sender that these addresses will no longer be valid at the end of the year and continued use of these addresses will result in bounce-back notifications. All of these emails should now be sent through XXS(a)notices.swanlibraries.net<mailto:XXS@notices.swanlibraries.net>.
Thank you again for your cooperation, and should you have any questions or comments about the email migration, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact me directly at the number listed below.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
