SWANcom

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3023 discussions

Your patrons' circ activity report for January

by Kate Boyle

Everyone - In addition to the problem we are having with moving the statistical reports from the Production machine to the Report server, there is a problem with the custom built monthly report - "Your patrons' circ activity". Basically the report will not run. This is related to the recent upgrade. Innovative is working on this problem also. Again, hopefully, this problem will be fixed over the weekend. As soon as the report can be generated it will be uploaded to the SWAN website. I will be sending out a SWANcom announcing when it is uploaded and available. Sorry for the inconvenience. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 630-734-5162 root(a)railslibraries.info<mailto:root@railslibraries.info> http://support.swanlibraries.net<http://support.swanlibraries.net/>

11 years, 10 months

Web Management Statistics on Report server update

by Kate Boyle

Everyone - As of today, Innovative has not been able to move the monthly statistical reports from the Production server to the Report server. Knowing that this is a usually data included in your Board reports, we started last night emailing the reports to your generic library email. We are attempting to send these out to libraries based upon the scheduling of your Board meetings. A number of you should have received your reports last night. Hopefully, we will be able to get them all done by Monday evening, Tuesday at the latest. And there is always the possibility that Innovative will fix this problem over the weekend. As always, thank you for your patience and understanding. Have a great weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 630-734-5162 root(a)railslibraries.info<mailto:root@railslibraries.info> http://support.swanlibraries.net<http://support.swanlibraries.net/>

11 years, 10 months

SWAN Board Action on ILS Vendor Negotiations

by Aaron Skog

SWAN Member Libraries: The SWAN Board has voted today for SWAN to enter negotiations with SirsiDynix. Negotiations will begin on Monday, February 10th; the SWAN negotiation team is comprised of myself, Melissa Gardner, SWAN Board President, and Rob McGee of RMG Consultants. A formal report on the ILS decision-making process will be sent out to all member libraries after initial negotiations, hopefully the middle of next week. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

Network Changes Memo #7: Network Migration Open Forum Event

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Please see the linked memo "Network Changes Memo #7: Network Migration Open Forum", and route to your appropriate library and IT staff. This memo provides details about our upcoming presentation and discussion event pertaining to the SWAN Network Migration. The event will be held online only, but will be a great opportunity for libraries to voice their questions and concerns about the final stages of the project. We hope that you and your IT staff will be able to join us, but if not, we're hoping to have the recorded discussion posted online shortly after. http://support.swanlibraries.net/news/2014-02-05/network-migration-project-… If you have any questions/comments about the event, or if you encounter problems with our Fuze Meeting service on the day of the event, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you again for your cooperation and patience throughout the SWAN Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

SAM Users Group Cancelled

by Aaron Skog

The SAM Users Group meeting being held in Burr Ridge today at 9:30am has been cancelled. http://www.librarylearning.info/events/?eventID=16992

11 years, 10 months

Days closed table being updated

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - If the decision has been made to close your library due to the extreme weather or any other reason, please update the RAILS Emergency closing webpage. http://www.railslibraries.info/members/closings Sign into the form using your L2 (www.librarylearning.info<http://www.librarylearning.info>) username and password. SWAN staff will be updating the "Days Closed" table in SWAN based upon the closings that are reported. We have added this task into our daily list of tasks in order to allow you to only report your emergency closing once. By updating the "Days Closed" table your patrons will not be assessed overdue fines for the day. If you are planning an extended closing, please report that to our offices by phone 630-734-5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net> in order for us to consult with you regarding the finer details. Hang in there, Winter does eventually turn into Spring. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

[Ticket #14] Instructions for SWAN Libraries to Review before Going Back Online at 1...

by Versatile Helpdesk

This is a notification from the Help Desk. Ticket was assigned to Dan Graham. On Feb 04, 2014 @ 12:52 pm, Dan Graham wrote: Assigned to Dan Graham. ==Ticket History== On Feb 04, 2014 @ 12:52 pm, Dan Graham wrote: Ticket closed. ------ On Feb 04, 2014 @ 12:52 pm, Dan Graham wrote: Assigned to Dan Graham. ------ On Jan 29, 2014 @ 01:27 pm, aaron.skog(a)railslibraries.info wrote: Attachment: ------ On Jan 29, 2014 @ 01:27 pm, aaron.skog(a)railslibraries.info wrote: SWAN Libraries: The upgrade to Millennium Release 2011 made some unexpected changes to how printing is managed. It took some time to review precisely which printing functions were affected. 1. We recommend Circulation Supervisors, Technical Services, and IT staff review the following documentation. http://support.swanlibraries.net/system/files/Public/Millennium_R2011_Defau… 2. SWAN will bring the VPN network back online at 1:30pm - 1:40pm depending on your library. 3. If you have questions during your reconfiguration of the printers please call the SWAN Member Services at 630-734-5153, or phone our staff at any of their direct phone numbers. 4. Transfer your Offline Circulation starting after 2pm 5. Express Lane should remain out of service. 6. Report Server: attempt use and be aware of it might have some problems printing. if you run into any issues, please contact SWAN immediately. Don't assume we already know! help(a)swanlibraries.info 630-734-5153 Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://spice-PC/portal/view-help-request/14

11 years, 10 months

[Ticket #14] Instructions for SWAN Libraries to Review before Going Back Online at 1...

by Versatile Helpdesk

This is a notification from the Help Desk. Ticket closed by Dan Graham. On Feb 04, 2014 @ 12:52 pm, Dan Graham wrote: Ticket closed. ==Ticket History== On Feb 04, 2014 @ 12:52 pm, Dan Graham wrote: Assigned to Dan Graham. ------ On Jan 29, 2014 @ 01:27 pm, aaron.skog(a)railslibraries.info wrote: Attachment: ------ On Jan 29, 2014 @ 01:27 pm, aaron.skog(a)railslibraries.info wrote: SWAN Libraries: The upgrade to Millennium Release 2011 made some unexpected changes to how printing is managed. It took some time to review precisely which printing functions were affected. 1. We recommend Circulation Supervisors, Technical Services, and IT staff review the following documentation. http://support.swanlibraries.net/system/files/Public/Millennium_R2011_Defau… 2. SWAN will bring the VPN network back online at 1:30pm - 1:40pm depending on your library. 3. If you have questions during your reconfiguration of the printers please call the SWAN Member Services at 630-734-5153, or phone our staff at any of their direct phone numbers. 4. Transfer your Offline Circulation starting after 2pm 5. Express Lane should remain out of service. 6. Report Server: attempt use and be aware of it might have some problems printing. if you run into any issues, please contact SWAN immediately. Don't assume we already know! help(a)swanlibraries.info 630-734-5153 Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://spice-PC/portal/view-help-request/14

11 years, 10 months

Monthly Web statistics reports on the Report Server

by Kate Boyle

+++ Please route to appropriate personnel +++ I am sorry to report that all the monthly statistical reports we ran yesterday for the libraries have not as of yet transferred over to the Report Server. We are working with Innovative to rectify the problem. As soon as they become available we will send out another swancom. Have a good day. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

Completed: SWAN Production Server Scheduled Maintenance

by Steven Schlewitt

SWAN Member Libraries: The scheduled system maintenance has completed successfully. We do not anticipate any extended downtime today or for the remainder of the weekend. Thank you for your patience, and have a great weekend! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Friday, January 31, 2014 9:36 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN Production Server Scheduled Maintenance SWAN Member Libraries: This evening from 9:30pm until around 6:00am Saturday morning, the SWAN Production Server will be undergoing system maintenance intended to resolve minor stability issues. During this time, connections to Millennium and the WebPAC may be unavailable for short periods of time. We apologize for this inconvenience, and we'll send out additional SWANcoms should the maintenance extend past 6am Saturday morning. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 10 months

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