+++ Please route to appropriate personnel +++
I am sorry to report that all the monthly statistical reports we ran yesterday for the libraries have not as of yet transferred over to the Report Server. We are working with Innovative to rectify the problem. As soon as they become available we will send out another swancom.
Have a good day.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries:
The scheduled system maintenance has completed successfully. We do not anticipate any extended downtime today or for the remainder of the weekend.
Thank you for your patience, and have a great weekend!
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Friday, January 31, 2014 9:36 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] SWAN Production Server Scheduled Maintenance
SWAN Member Libraries:
This evening from 9:30pm until around 6:00am Saturday morning, the SWAN Production Server will be undergoing system maintenance intended to resolve minor stability issues. During this time, connections to Millennium and the WebPAC may be unavailable for short periods of time.
We apologize for this inconvenience, and we'll send out additional SWANcoms should the maintenance extend past 6am Saturday morning.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries:
This evening from 9:30pm until around 6:00am Saturday morning, the SWAN Production Server will be undergoing system maintenance intended to resolve minor stability issues. During this time, connections to Millennium and the WebPAC may be unavailable for short periods of time.
We apologize for this inconvenience, and we'll send out additional SWANcoms should the maintenance extend past 6am Saturday morning.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
The outage was brief, but Millennium Production was unavailable for a period.
We have identified that this is related to our backup method. The solution will require some brief downtime this evening, after 9pm. We will notify you via SWANcom when this occurs.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
The SWAN Production server began having problems around 2:55pm. Please go on Offline Circulation.
We will update you via SWANcom and the SWAN website banner.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries:
As I shared with you all on in an announcement Friday January 17th, SWAN Special Project Coordinator Mary Lou Coffman would be retiring and will no longer be available to assist you directly with requests. However, I want to outline support options for you that should be followed as of today's date.
Please review the attached memo for clarification of how SWAN will provide consultant and manage requests in the area of Millennium Create Lists and the SWAN Report Server going forward.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
+++This message is for libraries using ExpressLane for their self-check workstation+++
+++ Please route to appropriate personnel +++
Everyone -
Thank you for your patience and cooperation during our upgrade.
If you are a library that uses the III ExpressLane product as your self-check and don't allow patrons to pay fines at the workstation, you can start using your self-checks now.
If you have a credit card scanner and have implemented Ecommerce at your ExpressLane workstations -- your Circulation Department has been contacted by SWAN Member Services to conduct a test of Ecommerce at your ExpressLane workstation.
If your Ecommerce test was successful, you can begin using your self-check workstation and allow patrons to pay fines at the self-check.
If your Ecommerce test failed, you have the option to still use the workstation as a self-check and remove the credit card scanner from the workstation until the Ecommerce problem is resolved. Or you may wish to leave the self-check workstation disabled until the Ecommerce problem is resolved. Either way SWAN Member Services will be working on resolving your issues with Ecommerce and will get back to you as soon as the problem is corrected by Innovative.
Thank you for your patience, please let us know if you should have any further issues at 630-734-5153.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
+++ Please route to appropriate personnel +++
Everyone -
First and foremost we would like to thank all of our SWAN libraries for their cooperation and patience yesterday during our upgrade. We did have a number of issues that delayed us in re-establishing your access to SWAN. Those issues have now been resolved with your assistance. Unfortunately, we were unable to get all of the offline files run last night due to high processing levels on SWAN. SWAN computer room staff are still working through the files and updating them one at a time. We should have them all processed this evening.
Once again, SWAN staff would like to thank all of you for your cooperation. In addition, we would be remiss if we didn't thank those libraries and staff members that went the extra mile to come into work early and start testing with us at 7 AM yesterday:
* Cicero PL - Vickie Totton
* Eisenhower PLD - Peggy Tomzik
* Elmwood Park PL -Ahren Sievers
* Melrose Park PL -Cindy Maiello-Gluecklich
* Oak Lawn PL -Marcin Truty
* Oak Park PL - Ian Nosek and the Material Services Dept.
* Prairie Trails PLD - Sheri Starr
Thank you all.
And as a reminder : If you should experience any problems or have any questions, don't hesitate to contact us at 630-734-5153 or help(a)swanlibraries.net<mailto:help@swanlibraries.net> Please do not assume that someone else has reported a problem you may have encountered, SWAN staff would rather receive duplicate reports of a software problem then not be notified.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
Everyone -
Cicero PL is closed until at least 4 PM. There has been a water main break in the village. Assume they are closed until you are notified of their opening.
Thank you.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
