SWAN Libraries:
The upgrade to Millennium Release 2011 made some unexpected changes to how printing is managed. It took some time to review precisely which printing functions were affected.
1. We recommend Circulation Supervisors, Technical Services, and IT staff review the following documentation.
http://support.swanlibraries.net/system/files/Public/Millennium_R2011_Defau…
2. SWAN will bring the VPN network back online at 1:30pm - 1:40pm depending on your library.
3. If you have questions during your reconfiguration of the printers please call the SWAN Member Services at 630-734-5153, or phone our staff at any of their direct phone numbers.
4. Transfer your Offline Circulation starting after 2pm
5. Express Lane should remain out of service.
6. Report Server: attempt use and be aware of it might have some problems printing.
if you run into any issues, please contact SWAN immediately. Don't assume we already know!
help(a)swanlibraries.info
630-734-5153
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
Continue to use Offline Circulation. We are preparing instructions for libraries for circulation managers and IT staff that will instruct how to deal with printer issues.
As a reminder: Express Lane self-check stations should be put out of service, as we have a number of issues that will be need to resolved.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
Continue to use Offline Circulation.
The problem we are diagnosing are related to Millennium Circulation printing. These problems are significant enough that we are working with Innovative support to resolve them. Once we have a fix in place we will notify you via SWANcom. We have no estimated time for you yet.
We have also encountered Millennium Express Lane problems. Libraries using Express Lane should prepare to leave these out of service once SWAN comes back online.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
We are not certain things will be ready for Millennium by 9am. ***Circulation staff, please prepare to use Offline Circulation.***
For reference, Offline Circulation documentation is here:
http://support.swanlibraries.net/documentation/offline-circulation
You will need a Member's Only login and password to access this documentation.
WebPAC and Encore systems are searching and fully functional. Millennium will remain down until we notify everyone via SWANcom or the SWAN support website banner.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
We are still checking into things. We have noticed a few issues with Express Lane and Report Server. More importantly, we are investigating some Millennium login settings on the Production server.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
We are still testing some Millennium functions. All libraries are still disconnected, with the exception of six testing libraries working with SWAN staff.
We will email you an update in 10 minutes or so.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
The telephone lines at Elmwood Park Public Library are currently down.
They hope to be back up and running by this evening.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
Everyone -
If the decision has been made to close your library tomorrow due to the extreme weather please update the RAILS Emergency closing webpage. http://www.railslibraries.info/members/closings Sign into the form using your L2 (www.librarylearning.info) username and password. I will be updating the "Days Closed" table in SWAN based upon the closings that are reported. By updating the "Days Closed" table your patron's will not be assessed overdue fines for the day. Everyone stay safe and warm.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
