SWANcom

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by Brande Redfield

Hello all, The Quarterly packet link can be found on the SWAN Governance Page, here: http://support.swanlibraries.net/sites/default/files/meeting/2014-03-06/pac… Thank you! Brande Redfield SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info> http://support.swanlibraries.net

12 years, 4 months

SWAN Quarterly Meeting at Burr Ridge - Agenda & Packet for 3/6 Now Online

by Brande Redfield

SWAN Member Library Directors and Administrators: The March SWAN Quarterly agenda is now posted: http://support.swanlibraries.net/sites/default/files/meeting/2014-03-06/age… Meeting packet (11 pages): http://support.swanlibraries.net/sites/default/files/meeting/2014-03-06/pac… The packet includes information on the final ILS decision by the ILS committee and the Board recommendation. A formal membership vote to appropriate funds will be held at the meeting on March 6th. We hope to see you all at Burr Ridge next Thursday! Brande Redfield SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info> http://support.swanlibraries.net

12 years, 4 months

Update OCLC FirstSearch accounts and WorldCat with new SWAN catalog URL

by Kate Boyle

+++ Please forward to appropriate personnel +++ Everyone - I thought with the recent network changes I would send out this SWANcom again. If you haven't already updated the links in WorldCat and your FirstSearch database screens with the new SWAN catalog URL, just follow the instructions below. Although, OCLC is migrating to a new Discovery interface for WorldShare, the current FirstSearch interface will still be available for another year. The SWAN catalog new URL is http://catalog.swanlibraries.net . You can update this information yourself in the OCLC Service Configuration area or submit an online form to OCLC support<http://registration.oclc.org/reg/?pc=WorldShareILLOPAClinks> and they will update the catalog link for your library. This catalog linking will allow a potential borrower to view the status of the item they are requesting before they enter your library in the lender's string. Save yourself some work and update your catalog link today. See the OCLC email below for more detailed information. Everyone have a great week. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net From: Oliver,Sonya [mailto:olivers@oclc.org] Sent: Monday, December 16, 2013 7:29 AM To: OCLC-SHARING-L(a)oclc.org<mailto:OCLC-SHARING-L@oclc.org> Subject: [OCLC-SHARING-L] WorldShare ILL Tip of the Week: Save staff time by using library catalog links to confirm availability Importance: High The new OCLC WorldShare® Interlibrary Loan service lets ILL staff link to library catalogs to confirm availability of items requested through interlibrary loan. Ø Borrowers can link from a staff workform to confirm local availability before initiating a request and can link to potential lender catalogs to determine availability before including them in the lending string. Ø Lenders can link to their own catalogs from lending requests to quickly determine whether requested items are available for loan. For example, WorldShare ILL users will see the following options for linking to library catalogs: [cid:image003.png@01CF33AC.A2999780]Search my library's online catalog (links to your own catalog) [cid:image004.png@01CF33AC.A2999780]Library names in Holdings list hotlinked for libraries with catalog links in OCLC Service Configuration [cid:image005.jpg@01CEF80E.79C53140] To effectively use this library catalog linking feature in WorldShare ILL, borrowing and lending libraries must maintain up-to-date catalog links in the "Online Catalog" area of the WorldCat Registry settings in OCLC Service Configuration<http://www.worldcat.org/config>: [cid:image006.jpg@01CEF80E.79C53140] ENTER OR UPDATE LINKS TO YOUR LIBRARY'S CATALOG To make sure links to your library's catalog are working as they should, either log on to OCLC Service Configuration to review and update your links or let OCLC staff make the updates for you. 1. Ask OCLC staff to update links to your library's catalog. OCLC staff with experience in setting up these links will set up links to your library's catalog for you. Just complete the catalog link information form<http://registration.oclc.org/reg/?pc=WorldShareILLOPAClinks> with the needed information, and we will do the rest! Your updated library catalog link information will be active in WorldShare ILL by the end of the business day following your submission. 2. Update library catalog links yourself. If you already have an account to access OCLC Service Configuration, log on to the site at http://www.worldcat.org/config and navigate to the "Online Catalog" area of the section for WorldCat Registry settings. You will see the option to "Suggest Links." This tool will help you confirm that the links you enter are in the appropriate format for the type of catalog at your library. Once you enter your updated link data, it will be active within 24 hours. FOR ADDITIONAL ASSISTANCE For additional information about setting up or updating links to your library's catalog: · Consult the "Online Catalog" area of the WorldCat Registry section of the OCLC Service Configuration Guide<http://www.oclc.org/content/dam/support/worldcat-local/documentation/Servic…> documentation · Contact OCLC Customer Support at support(a)oclc.org<mailto:support@oclc.org> or OCLC Support in your region<http://www.oclc.org/support/contact-support.en.html> for assistance with using Article Exchange for document delivery. P.S. Previous WorldShare ILL "Tip of the Week" messages are available for your review on the OCLC website.<http://www.oclc.org/support/training/portfolios/resource-sharing/worldshare…>

12 years, 4 months

*Resolved* SWAN Reports Issue: Generating/Viewing Reports

by Steven Schlewitt

SWAN Member Libraries: Previously reported issues with our Report Server and viewing reports are now resolved. Should you continue to experience issues, please contact our help desk at 630.734.5153. We very much appreciate your patience as we investigated and resolved these issues. Thank you and have a great week. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, February 26, 2014 9:29 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN Reports Issue: Generating/Viewing Reports SWAN Member Libraries: Following the completion of our SWAN Server FQDN Migration yesterday, we received several calls regarding report creation and viewing statistics. Please be aware that we're currently investigating these issues and we hope to have them resolved shortly. We'll send an update via SWANCom when more information is available. Thank you for your patience, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

12 years, 4 months

SWAN Reports Issue: Generating/Viewing Reports

by Steven Schlewitt

SWAN Member Libraries: Following the completion of our SWAN Server FQDN Migration yesterday, we received several calls regarding report creation and viewing statistics. Please be aware that we're currently investigating these issues and we hope to have them resolved shortly. We'll send an update via SWANCom when more information is available. Thank you for your patience, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

12 years, 4 months

My Media Mall: New records loaded

by Tony Siciliano

Search subject: My Media Mall 20140225 83 print titles 18 audio titles 3 video titles 104 total titles Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

12 years, 4 months

eMedia Library: New records loaded

by Tony Siciliano

Search subject: eMedia Library 20140225 37 print titles 7 audio titles 44 titles total Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

12 years, 4 months

*In Progress* Network Changes Memo #8: SWAN Server FQDN Migration

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: This morning, SWAN and Innovative staff successfully completed the preliminary work for the SWAN Server FQDN Migration. While no further downtime is expected, please be aware that we are still in the process of working out some vendor issues to support the new FQDN configuration. We'll be posting updates and tracking issues throughout the day on our homepage at http://support.swanlibraries.net/. Should you encounter any issues, please don't hesitate to contact our help desk at 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Monday, February 24, 2014 9:56 AM To: swancom(a)list.swanlibraries.net Cc: swantech(a)list.swanlibraries.net Subject: *Reminder* Network Changes Memo #8: SWAN Server FQDN Migration Importance: High SWAN Member Libraries & Information Technology Staff: Just a reminder, tomorrow morning (Tuesday between 12am-6am) is our Fully Qualified Domain Name migration for the SWAN Production and Report servers. For additional information regarding this change, please see Network Migration Memo #8 in the link below. While we do not anticipate that regular SWAN services will be impacted, please ensure your designated IT staff is aware of the change and available for support if required. Should you encounter any issues tomorrow morning believed to be related to the migration, please don't hesitate to contact us at the SWAN Help Desk, 630-734-5153. Thank you for your continued support throughout the Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Monday, February 17, 2014 3:33 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Cc: swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: Network Changes Memo #8: SWAN Server FQDN Migration SWAN Member Libraries & Information Technology Staff: Please see the linked memo "Network Changes Memo #8: SWAN Server FQDN Migration", and route to your appropriate library and IT staff. This memo reviews the details of our upcoming server FQDN migration on Tuesday, February 25th, and how we've prepared for this process. http://support.swanlibraries.net/news/2014-02-17/network-migration-project-… If you have any questions/comments about the upcoming migration, or should you encounter any issues following the migration on the 25th, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you again for your cooperation and patience throughout the SWAN Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

12 years, 4 months

"Your Patrons' Circ Activity" January statistics report available

by Kate Boyle

Everyone - Good news, Innovative repaired our report problem over the weekend. The January report "Your Patrons' Circ Activity" is finally available on the SWAN website http://support.swanlibraries.net/statistics Thank you for your patience. Have a great week. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 630-734-5162 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net<http://support.swanlibraries.net/>

12 years, 4 months

*Reminder* Network Changes Memo #8: SWAN Server FQDN Migration

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Just a reminder, tomorrow morning (Tuesday between 12am-6am) is our Fully Qualified Domain Name migration for the SWAN Production and Report servers. For additional information regarding this change, please see Network Migration Memo #8 in the link below. While we do not anticipate that regular SWAN services will be impacted, please ensure your designated IT staff is aware of the change and available for support if required. Should you encounter any issues tomorrow morning believed to be related to the migration, please don't hesitate to contact us at the SWAN Help Desk, 630-734-5153. Thank you for your continued support throughout the Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Monday, February 17, 2014 3:33 PM To: swancom(a)list.swanlibraries.net Cc: swantech(a)list.swanlibraries.net Subject: Network Changes Memo #8: SWAN Server FQDN Migration SWAN Member Libraries & Information Technology Staff: Please see the linked memo "Network Changes Memo #8: SWAN Server FQDN Migration", and route to your appropriate library and IT staff. This memo reviews the details of our upcoming server FQDN migration on Tuesday, February 25th, and how we've prepared for this process. http://support.swanlibraries.net/news/2014-02-17/network-migration-project-… If you have any questions/comments about the upcoming migration, or should you encounter any issues following the migration on the 25th, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you again for your cooperation and patience throughout the SWAN Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

12 years, 4 months

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