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[Ticket #14] Instructions for SWAN Libraries to Review before Going Back Online at 1...

by Versatile Helpdesk

This is a notification from the Help Desk. Ticket closed by Dan Graham. On Feb 04, 2014 @ 12:52 pm, Dan Graham wrote: Ticket closed. ==Ticket History== On Feb 04, 2014 @ 12:52 pm, Dan Graham wrote: Assigned to Dan Graham. ------ On Jan 29, 2014 @ 01:27 pm, aaron.skog(a)railslibraries.info wrote: Attachment: ------ On Jan 29, 2014 @ 01:27 pm, aaron.skog(a)railslibraries.info wrote: SWAN Libraries: The upgrade to Millennium Release 2011 made some unexpected changes to how printing is managed. It took some time to review precisely which printing functions were affected. 1. We recommend Circulation Supervisors, Technical Services, and IT staff review the following documentation. http://support.swanlibraries.net/system/files/Public/Millennium_R2011_Defau… 2. SWAN will bring the VPN network back online at 1:30pm - 1:40pm depending on your library. 3. If you have questions during your reconfiguration of the printers please call the SWAN Member Services at 630-734-5153, or phone our staff at any of their direct phone numbers. 4. Transfer your Offline Circulation starting after 2pm 5. Express Lane should remain out of service. 6. Report Server: attempt use and be aware of it might have some problems printing. if you run into any issues, please contact SWAN immediately. Don't assume we already know! help(a)swanlibraries.info 630-734-5153 Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://spice-PC/portal/view-help-request/14

12 years, 2 months

Monthly Web statistics reports on the Report Server

by Kate Boyle

+++ Please route to appropriate personnel +++ I am sorry to report that all the monthly statistical reports we ran yesterday for the libraries have not as of yet transferred over to the Report Server. We are working with Innovative to rectify the problem. As soon as they become available we will send out another swancom. Have a good day. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

Completed: SWAN Production Server Scheduled Maintenance

by Steven Schlewitt

SWAN Member Libraries: The scheduled system maintenance has completed successfully. We do not anticipate any extended downtime today or for the remainder of the weekend. Thank you for your patience, and have a great weekend! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Friday, January 31, 2014 9:36 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN Production Server Scheduled Maintenance SWAN Member Libraries: This evening from 9:30pm until around 6:00am Saturday morning, the SWAN Production Server will be undergoing system maintenance intended to resolve minor stability issues. During this time, connections to Millennium and the WebPAC may be unavailable for short periods of time. We apologize for this inconvenience, and we'll send out additional SWANcoms should the maintenance extend past 6am Saturday morning. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

SWAN Production Server Scheduled Maintenance

by Steven Schlewitt

SWAN Member Libraries: This evening from 9:30pm until around 6:00am Saturday morning, the SWAN Production Server will be undergoing system maintenance intended to resolve minor stability issues. During this time, connections to Millennium and the WebPAC may be unavailable for short periods of time. We apologize for this inconvenience, and we'll send out additional SWANcoms should the maintenance extend past 6am Saturday morning. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

SWAN Up

by Aaron Skog

SWAN Libraries: The outage was brief, but Millennium Production was unavailable for a period. We have identified that this is related to our backup method. The solution will require some brief downtime this evening, after 9pm. We will notify you via SWANcom when this occurs. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

SWAN Down, Offline Circulation Recommended

by Aaron Skog

SWAN Libraries: The SWAN Production server began having problems around 2:55pm. Please go on Offline Circulation. We will update you via SWANcom and the SWAN website banner. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

Cicero PL is open

by Kate Boyle

Everyone Sorry not to have notified everyone yesterday that Cicero PL has reopened. Kate boyle SWAN Member Services 630-734-5162

12 years, 2 months

Questions Pertaining to Millennium Create Lists, Report Server

by Aaron Skog

SWAN Member Libraries: As I shared with you all on in an announcement Friday January 17th, SWAN Special Project Coordinator Mary Lou Coffman would be retiring and will no longer be available to assist you directly with requests. However, I want to outline support options for you that should be followed as of today's date. Please review the attached memo for clarification of how SWAN will provide consultant and manage requests in the area of Millennium Create Lists and the SWAN Report Server going forward. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

For libraries using ExpressLane -- status

by Kate Boyle

+++This message is for libraries using ExpressLane for their self-check workstation+++ +++ Please route to appropriate personnel +++ Everyone - Thank you for your patience and cooperation during our upgrade. If you are a library that uses the III ExpressLane product as your self-check and don't allow patrons to pay fines at the workstation, you can start using your self-checks now. If you have a credit card scanner and have implemented Ecommerce at your ExpressLane workstations -- your Circulation Department has been contacted by SWAN Member Services to conduct a test of Ecommerce at your ExpressLane workstation. If your Ecommerce test was successful, you can begin using your self-check workstation and allow patrons to pay fines at the self-check. If your Ecommerce test failed, you have the option to still use the workstation as a self-check and remove the credit card scanner from the workstation until the Ecommerce problem is resolved. Or you may wish to leave the self-check workstation disabled until the Ecommerce problem is resolved. Either way SWAN Member Services will be working on resolving your issues with Ecommerce and will get back to you as soon as the problem is corrected by Innovative. Thank you for your patience, please let us know if you should have any further issues at 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

Upgrade yesterday

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - First and foremost we would like to thank all of our SWAN libraries for their cooperation and patience yesterday during our upgrade. We did have a number of issues that delayed us in re-establishing your access to SWAN. Those issues have now been resolved with your assistance. Unfortunately, we were unable to get all of the offline files run last night due to high processing levels on SWAN. SWAN computer room staff are still working through the files and updating them one at a time. We should have them all processed this evening. Once again, SWAN staff would like to thank all of you for your cooperation. In addition, we would be remiss if we didn't thank those libraries and staff members that went the extra mile to come into work early and start testing with us at 7 AM yesterday: * Cicero PL - Vickie Totton * Eisenhower PLD - Peggy Tomzik * Elmwood Park PL -Ahren Sievers * Melrose Park PL -Cindy Maiello-Gluecklich * Oak Lawn PL -Marcin Truty * Oak Park PL - Ian Nosek and the Material Services Dept. * Prairie Trails PLD - Sheri Starr Thank you all. And as a reminder : If you should experience any problems or have any questions, don't hesitate to contact us at 630-734-5153 or help(a)swanlibraries.net<mailto:help@swanlibraries.net> Please do not assume that someone else has reported a problem you may have encountered, SWAN staff would rather receive duplicate reports of a software problem then not be notified. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

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