April 2018 - SWANcom - swanlibraries.net

4/30 Due Dates
by Crystal Vela 09 Apr '18

09 Apr '18

It was brought to our attention that some items checked out today are showing a 4/30/2018 due date. We have updated ALL libraries days closed calendar so nothing will be due 4/30 and 5/1. A halt and run must take place for these new dates to be added, so you will still see items assigned to this due date. These items will be updated in a report overnight and will have a due date of 5/2. Please send in a help ticket if you have any questions. Thank you, Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Baker & Taylor / Axis360 IP Address Change and Whitelist
by Steven Schlewitt 06 Apr '18

06 Apr '18

SWAN Member Libraries and Information Technology Staff: If you’ve received the message below as a part of the Baker & Taylor Axis360 subscription, feel free to disregard it. This change has been made on the SWAN firewall and we’ve already reached out to Baker & Taylor to perform the testing needed. No further change is needed by library staff. Thanks to those libraries that made us aware of the update! Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> Updated: Mandatory IP Address Change Hello, The Axis 360 Team is pleased to announce that we are moving Axis 360 services to a 100% cloud-based environment in May 2018. Moving Axis 360 to the cloud will provide benefits in scalability as Axis 360 continues to grow, with bi-coastal data centers delivering dynamic support for peak utilization periods, 24/7 performance monitoring, support for global access, and best-of-breed cloud service tools and search capabilities. As part of this move, you will need to whitelist several new IP addresses with your firewall. If you don't do this, your patrons will lose access to all of your Axis 360 content. Please note that these IP addresses are different from the ones sent in a previous communication. Don't panic! If the above paragraph doesn't make sense to you, just contact your IT staff. They will be able to easily whitelist these IP addresses for you. Remember, you'll need to send us an email with valid login credentials (step 2 below) once you've whitelisted the IP addresses so we can make sure everything works correctly on our end. We will be performing tests during the week of April 16th to ensure a smooth transition, but encourage you to submit your information as soon as possible. Action Items 1. Whitelist the following new IP addresses with your firewall: * 52.226.75.12 * 52.226.78.36 2. Once you've whitelisted the IP addresses, send us an email at axis360support(a)baker-taylor.com<mailto:axis360support@baker-taylor.com?subject=> and provide us with an active patron ID and password that we can test to ensure that the firewalls have been changed appropriately. 3. If we find an issue when testing your patron ID/password, we will contact you to ensure any necessary changes are made. If you don't hear back from us, everything is working correctly! If you have any questions about this process, feel free to reach out to us at axis360support(a)baker-taylor.com<mailto:axis360support@baker-taylor.com?subject=>. Thank you! The Axis 360 Team

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UPDATE #2 Library Calendar Wizard
by Lauren Levaggi 05 Apr '18

05 Apr '18

++Please route to appropriate personnel++ We have updated our documentation for the Library Calendar Wizard. The update includes instructions on closing out of the wizard, and what to do if you receive "The records are currently in use. Please try again later" error message. Please see the attached documentation, and view our updated instructional video here<https://youtu.be/ckTkLqpb_Q4>. (The previous video is no longer accessible. Please update your bookmarks with the new link provided.) Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Enterprise Response Issues, April 5 12:28pm
by Aaron Skog 05 Apr '18

05 Apr '18

SWAN Libraries, We are having some response time problems with Enterprise at this time. We are working to bring up the system. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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In Transit Shelf Check Report by Transiting Library
by "Distribution Services" 05 Apr '18

05 Apr '18

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In Transit Shelf Check Report by Item Library
by "Distribution Services" 05 Apr '18

05 Apr '18

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UPDATE Library Calendar Wizard
by Crystal Vela 04 Apr '18

04 Apr '18

++Please route to appropriate personnel++ VERY IMPORTANT What a fantastic response to our new Library Calendar Wizard! The wizard is feeling loved, but is a bit overwhelmed. To ensure that everyone gets to use this feature, please make sure to close out of the Library Calendar Wizard when you are finished entering your dates. This wizard allows only one person at a time to be logged in. You may receive an error stating "The records are currently in use. Please try again later". While we are looking at possible solutions to this issue, we recommend that you try to open the wizard later or the following day. We will send out more information as it becomes available. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Library Calendar Wizard and Hold Cancellation Notices
by Samantha Dietel 04 Apr '18

04 Apr '18

++Please route to appropriate personnel++ We have some exciting Circulation updates for you! Library Calendar SWAN Libraries now have the option to manage their own Library Calendar, also referred to as Days Closed. The Library Calendar Wizard is now located in the Special Wizards Group under the Circulation toolbar. You will need to use the Circulation Supervisor password to access it. If you would still prefer SWAN manage your library calendar for you, please email your dates to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Be sure to indicate you would like SWAN to manage these dates for you. If you choose to manage your own Library Calendar, you do not need to send SWAN your scheduled closings. But, for emergency closings - after adding dates to your calendar, please notify SWAN so we can modify existing due dates as a convenience for your patrons and notify the membership on your behalf. Please see the attached documentation for instructions, and watch this instructional video<https://youtu.be/hhPe-d9eoYA> on our YouTube channel! Cancellation Notices for Manually Cancelled Holds SWAN is now able to send hold cancellation notices for holds cancelled in Enterprise or Workflows with an inactive reason of CANCELLED. This includes holds patrons cancel themselves or holds cancelled by staff. Just like the current hold cancellation notices that are already running, these notices are only sent via email and are go out once daily, in the morning. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Final New19 Migration Q&A Session, Apr 4, Agenda & Handouts
by Aaron Skog 03 Apr '18

03 Apr '18

SWAN Libraries, The final/4th question and answer session will be held tomorrow, Wednesday, April 4th at 9:30am at RAILS Burr Ridge Main Meeting Room. This event will be live-streamed, which you can find details on within the updated announcement on the SWAN Support site, along with the agenda and updated presentation at the end of the posting. https://support.swanlibraries.net/news/2018-04-03/updated-final-new-19-migr… If you plan to attend in person, please register for the event on L2: https://www.librarylearning.info/events/?eventID=25984 Snacks and refreshments will be served for those attending at Burr Ridge! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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NEW Procedure for Collecting Money for Damaged or Lost RB/ILL
by Crystal Vela 03 Apr '18

03 Apr '18

*** Please route to appropriate personnel *** To ensure a smooth Quarterly Billing process, we have made updates to the Procedure for Collecting Money for Damaged or Lost RB/ILL Items not yet Billed. Please see the attached documentation. If you have any questions please send in a help desk ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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