April 2018 - SWANcom - swanlibraries.net

SHS open 4/26
by Lauren Levaggi 25 Apr '18

25 Apr '18

SWAN Libraries - The South Holland Public Library will be open regular hours on Thursday, April 26th from 10 am 9 pm. Their elevator project was completed ahead of schedule.

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New Hold Features
by webmaster＠swanlibraries.net 24 Apr '18

24 Apr '18

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April Quarterly Billing Available
by Helen Pinder 24 Apr '18

24 Apr '18

----Please route to appropriate staff---- The April Quarterly Billing is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/042…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics Shared Reports. You will note that the January Billing does not include any credits or debits for Unpaid Lost library material. This is due to the August, 2017 Circ Policy<https://support.swanlibraries.net/system/files/Members%20Only/Circulation%2…> revision Section 4.g: "Reimbursement for non-returned lost materials will be 365 days after due date and processed on a quarterly basis." Which effectively postpones reimbursement for these types of lost items until October, 2018. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Updated documentation<https://support.swanlibraries.net/system/files/Members%20Only/Reciprocal%20…> is now available to advise libraries what to do with these reports. Please wait until you receive your invoice before making payments or requesting a credit. Thank you, Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Migration Week Updates
by Dawne Tortorella 23 Apr '18

23 Apr '18

Throughout this migration week, SWAN will be providing updates on our Support Website (https://support.swanlibraries.net) The post at the top of the support site home page will reflect updates as they become available. Please refer to the support site often. Thank you for your patience and commitment to our consortium during this exciting period.

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RFS closed 4/27
by Lauren Levaggi 23 Apr '18

23 Apr '18

SWAN Libraries - The River Forest Public Library will be closed all day, Friday, April 27th for a staff training day.

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SHS closed 4/25 & 4/26
by Lauren Levaggi 23 Apr '18

23 Apr '18

SWAN Libraries - The South Holland Public Library will be closed this upcoming Wednesday & Thursday (April 25 & 26) as parts for their new elevator will arrive on these two days and crews will be on site to assemble them. They plan to reopen on Friday, April 27th at 10:00 a.m.

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State of the Catalog
by webmaster＠swanlibraries.net 23 Apr '18

23 Apr '18

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New 19 Bib Data Appearing in Enterprise
by webmaster＠swanlibraries.net 20 Apr '18

20 Apr '18

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Masking Pins
by Crystal Vela 20 Apr '18

20 Apr '18

As questions have been raised on how to change a masked pin, we have created some documentation that will help staff assist their patrons. Please see the attached documentation on how to reset a masked pin in Enterprise as well as Workflows. If you have any questions please send in a help ticket to Help(a)SWANlibraries.net<mailto:Help@SWANlibraries.net> Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Broadview Public Library District closed Thursday 4/26 and Friday 4/27
by Dawne Tortorella 19 Apr '18

19 Apr '18

The Broadview Public Library District will need to be closed on Thursday, 4/26/18 and Friday, 4/27/18 for renovation-related projects. They plan on being open normal business hours, on Saturday 4/28/18.

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