SWANcom August 2017

swancom@list.swanlibraries.net

11 participants
39 discussions

Re: [SWANcom] SWAN/RAILS Datacenter Outage on 8/22

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We’ve received some additional information to clarify the reason for our outage. ICN experienced a large network outage at 9:35AM, lasting roughly 2 minutes. The cause of the issue was the core router(s) on their network reaching a route limit. They have resolved the issue and are working with Cisco to prevent it from occurring again. This outage likely impacted customers throughout the area, including individual library networks (ICN customers), and some of our neighboring library consortia. If you have any additional questions about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Tuesday, August 22, 2017 9:50 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN/RAILS Datacenter Outage on 8/22 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ SWAN/RAILS Datacenter Outage on 8/22 08/22/2017 - 09:50 - by Steven Schlewitt SWAN Member Library Staff: We've just experienced a brief network outage at the SWAN/RAILS datacenter, which impacted connectivity to the Symphony WorkFlows server, SWAN and RAILS support websites. We're currently in contact with RAILS and will follow-up if any further downtime is anticipated. We sincerely apologize for the inconvenience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-08-22/swanrails-datacenter-outa…

8 years, 2 months

SMS Text Notice Failure Patron List

by Vickie Totton

++Please route to appropriate staff++ As promised we have assembled a spreadsheet that lists all users affected by the SirsiDynix SMS server issue. We have pulled User IDs from the notice report logs. If the same user should have received multiple notices you will see their User ID listed multiple times. The notices that were affected were: * 1st Overdue * 2nd Overdue * Courtesy * Hold Pickup * Hold Pickup Reminder It is up to you to decide if you want to contact your patrons for any of the notices, just make sure to check their records as they may have checked their accounts online or received a reminder notice in some other format and subsequently checked out or returned their material. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

SWAN/RAILS Datacenter Outage on 8/22

by webmaster＠swanlibraries.net

8 years, 2 months

*RESOLVED* SMS Text Notices Failing on 8/17, 8/18

by webmaster＠swanlibraries.net

8 years, 2 months

UPDATE SMS Text Notices Failing on 8/17, 8/18

by webmaster＠swanlibraries.net

8 years, 2 months

SMS Text Notices Failing on 8/17, 8/18

by webmaster＠swanlibraries.net

8 years, 2 months

In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are the weekly shelf check lists for items that have been in transit 10-30 days along with the procedures to process them. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

Event Feedback Survey -- SWANstravaganza 2017: Know Your Rights

by webmaster＠swanlibraries.net

8 years, 2 months

*Concluded* Planned Enterprise Outage on Wed, Aug 16 between 12am-6am

by Steven Schlewitt

SWAN Member Library Staff – This morning’s Enterprise server migration has concluded successfully and the Enterprise catalog is now available for use. Please note that because this migration did require the full time allotted, the standard overnight harvests had to be suspended. This means any catalog updates, additions, or deletions from the last day will not be reflected in the Enterprise catalog until the next overnight harvest cycle (Symphony/WorkFlows is unaffected by these harvests). That being the case, we expect these changes will become available tomorrow morning. Following the next full harvest, we’ll also attempt to resume our Enterprise delta harvest processing, which refreshes the catalog data every hour. This was the primary goal of last night’s server migration. We’ll send more news on the delta harvesting following our testing over the next couple of days. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, August 15, 2017 9:52 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] *Reminder* Planned Enterprise Outage on Wed, Aug 16 between 12am-6am SWAN Member Library Staff – Just a quick reminder of the upcoming overnight downtime that will impact the Enterprise catalog. We’ll send an additional SWANcom tomorrow morning once the work has concluded. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Thursday, August 3, 2017 4:29 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Planned Enterprise Outage on Wed, Aug 16 between 12am-6am Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Planned Enterprise Outage on Wed, Aug 16 between 12am-6am 08/03/2017 - 16:29 - by Steven Schlewitt SWAN Member Library Staff - Please note that SWAN’s Enterprise catalog will be unavailable in the morning of Wednesday, August 16th for several hours beginning at 12:00 a.m. During that time, we’ll be migrating to an alternate host server with hopes to resolve some of the ongoing eRC and catalog harvest issues. We expect the work to be completed by 6:00 a.m. on Wednesday morning, and will send another reminder via SWANcom prior to the outage. A banner will also be posted to the Enterprise OPAC to inform our patrons of the outage. We apologize for any inconvenience, and thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-08-03/planned-enterprise-outage…

8 years, 2 months

*Reminder* Planned Enterprise Outage on Wed, Aug 16 between 12am-6am

by Steven Schlewitt

SWAN Member Library Staff – Just a quick reminder of the upcoming overnight downtime that will impact the Enterprise catalog. We’ll send an additional SWANcom tomorrow morning once the work has concluded. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Thursday, August 3, 2017 4:29 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Planned Enterprise Outage on Wed, Aug 16 between 12am-6am Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Planned Enterprise Outage on Wed, Aug 16 between 12am-6am 08/03/2017 - 16:29 - by Steven Schlewitt SWAN Member Library Staff - Please note that SWAN’s Enterprise catalog will be unavailable in the morning of Wednesday, August 16th for several hours beginning at 12:00 a.m. During that time, we’ll be migrating to an alternate host server with hopes to resolve some of the ongoing eRC and catalog harvest issues. We expect the work to be completed by 6:00 a.m. on Wednesday morning, and will send another reminder via SWANcom prior to the outage. A banner will also be posted to the Enterprise OPAC to inform our patrons of the outage. We apologize for any inconvenience, and thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-08-03/planned-enterprise-outage…

8 years, 2 months

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SWANcom August 2017