August 2017 - SWANcom - swanlibraries.net

SWANstravaganza Lost & Found
by Brande Overbey 11 Aug '17

11 Aug '17

Hello all, If you attended today's SWANstravaganza event but lost your case and prescription glasses, please email me. We have a pair that was found and I have them. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Items In Transit Shelf-Check Lists
by Vickie Totton 11 Aug '17

11 Aug '17

+++Please route to appropriate staff+++ Attached you fill find 2 shelf-check lists of items that have been in transit 10-30 days along with the procedures to process them. We will now be distributing these lists on a weekly basis. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN Staff Availability During SWANstravaganza '17
by webmaster＠swanlibraries.net 10 Aug '17

10 Aug '17

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*Important*: Bug Identified in MobileCirc Offline Mode
by webmaster＠swanlibraries.net 10 Aug '17

10 Aug '17

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UPDATE Charge/Checkout Wizard Stress Test
by Vickie Totton 10 Aug '17

10 Aug '17

+++Please route to appropriate staff+++ The setting to display existing checkouts, holds, and/or bills in the Charge/Checkout wizard was turned on this past Tuesday. SWAN IT did not see a negative impact on the server and we did not receive any reports of slowdowns. We are going to leave this setting on and continue to monitor the server. Please continue to report any issues you may experience with WorkFlows. The setting to display existing checkouts, holds, and/or bills in the Charge/Checkout wizard will be turned on first thing tomorrow morning, August 8, 2017. Please let us know if you start to experience any issues with WorkFlows. +++Please route to appropriate staff+++ There is a setting in WorkFlows that will allow staff to see any existing checkouts, holds, and/or bills a patron may have when you view their account in the Charge/Checkout wizard. We will be turning this setting on for SWAN Tuesday, August 8 as a stress test. If you start to experience issues with WorkFlows Tuesday, please let us know so we can turn the setting off. The change will require a halt and run but that can be done rather quickly. When we first went live on Symphony, SirsiDynix told us this setting was meant to be used by standalone libraries and would most likely cause huge delays for us due to our size. As LINC and MAGIC both use this setting without any impact to Workflows (and they are not standalones), we want to try implementing this expanded display to see if the size of the SWAN database will slow down our instance of WorkFlows. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Resolved* BLUEcloud Analytics Downtime on Wednesday, August 9th: Circulation Statistics Affected for Some Libraries
by Samantha Dietel 10 Aug '17

10 Aug '17

The re-extract of our history logs has completed, and the issue with the Circulation Statistics in BLUEcloud Analytics has now been resolved. All Circulation Statistic reports for July 2017 have been rerun and uploaded to the SWAN support site Statistics page. If you feel your numbers for July were incorrect, please rerun your reports in BLUEcloud Analytics at your earliest convenience. Thank you, and have a great day! -- SWAN Member Library Staff: We have discovered that the circulation statistics reports for July 2017 are lacking transactions for some libraries. This is due to a failed extract of our Symphony history and statistical logs. To correct this, SirsiDynix will need to run a manual re-extract of our data today. Because of this manual re-extract, BLUEcloud Analytics will be temporarily down today, Wednesday August 9th, until later this evening. We apologize for the inconvenience and ask that you refrain from logging into BLUEcloud Analytics until tomorrow when the extract will be complete. If you feel your numbers may be off, we recommend that you log in tomorrow to run your statistics once more and determine if the number of transactions has changed after the extract. We will also upload new reports to the SWAN support site Statistics page and send an update when this has been completed. Thank you for your cooperation. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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BLUEcloud Analytics Downtime on Wednesday, August 9th: Circulation Statistics Affected for Some Libraries
by Samantha Dietel 09 Aug '17

09 Aug '17

SWAN Member Library Staff: We have discovered that the circulation statistics reports for July 2017 are lacking transactions for some libraries. This is due to a failed extract of our Symphony history and statistical logs. To correct this, SirsiDynix will need to run a manual re-extract of our data today. Because of this manual re-extract, BLUEcloud Analytics will be temporarily down today, Wednesday August 9th, until later this evening. We apologize for the inconvenience and ask that you refrain from logging into BLUEcloud Analytics until tomorrow when the extract will be complete. If you feel your numbers may be off, we recommend that you log in tomorrow to run your statistics once more and determine if the number of transactions has changed after the extract. We will also upload new reports to the SWAN support site Statistics page and send an update when this has been completed. Thank you for your cooperation. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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July Quarterly Billing now available
by Helen Pinder 09 Aug '17

09 Aug '17

The July Quarterly Billing is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide users through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/072…> as well as the detail statement reports<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> folder accessible in BlueCloud Analytics Shared Reports. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Updated documentation<https://support.swanlibraries.net/system/files/Members%20Only/Circulation/P…> is now available to advise libraries what to do with these reports. Please wait until you receive your invoice before making payments or requesting a credit. Thank you, Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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BLUECloud Analytics Classes
by Crystal Vela 08 Aug '17

08 Aug '17

SWAN Member Library Staff BlueCloud Analytics class registration is open and waiting for eager minds. Whether this is your first time or a refresher course, we welcome you all to register. All classes can be found on L2, but remember you have to be logged in to see them. Please bring your own laptop and a willingness to learn! Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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REMINDER: Charge/Checkout Wizard Stress Test
by Vickie Totton 07 Aug '17

07 Aug '17

The setting to display existing checkouts, holds, and/or bills in the Charge/Checkout wizard will be turned on first thing tomorrow morning, August 8, 2017. Please let us know if you start to experience any issues with WorkFlows. +++Please route to appropriate staff+++ There is a setting in WorkFlows that will allow staff to see any existing checkouts, holds, and/or bills a patron may have when you view their account in the Charge/Checkout wizard. We will be turning this setting on for SWAN Tuesday, August 8 as a stress test. If you start to experience issues with WorkFlows Tuesday, please let us know so we can turn the setting off. The change will require a halt and run but that can be done rather quickly. When we first went live on Symphony, SirsiDynix told us this setting was meant to be used by standalone libraries and would most likely cause huge delays for us due to our size. As LINC and MAGIC both use this setting without any impact to Workflows (and they are not standalones), we want to try implementing this expanded display to see if the size of the SWAN database will slow down our instance of WorkFlows. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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