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IMPORTANT: Prepare for Offline Circulation
by Aaron Skog 29 Jan '14

29 Jan '14

SWAN Libraries: We are not certain things will be ready for Millennium by 9am. ***Circulation staff, please prepare to use Offline Circulation.*** For reference, Offline Circulation documentation is here: http://support.swanlibraries.net/documentation/offline-circulation You will need a Member's Only login and password to access this documentation. WebPAC and Encore systems are searching and fully functional. Millennium will remain down until we notify everyone via SWANcom or the SWAN support website banner. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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SWAN Update: Still Testing
by Aaron Skog 29 Jan '14

29 Jan '14

SWAN Libraries: We are still checking into things. We have noticed a few issues with Express Lane and Report Server. More importantly, we are investigating some Millennium login settings on the Production server. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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SWAN Testing Underway
by Aaron Skog 29 Jan '14

29 Jan '14

SWAN Libraries: We are still testing some Millennium functions. All libraries are still disconnected, with the exception of six testing libraries working with SWAN staff. We will email you an update in 10 minutes or so. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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My Media Mall: New records loaded
by Tony Siciliano 28 Jan '14

28 Jan '14

Search subject: My Media Mall 20140128 327 print titles 101 audio titles 428 total titles Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

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Elmwood Park phone lines down
by Kate Boyle 27 Jan '14

27 Jan '14

The telephone lines at Elmwood Park Public Library are currently down. They hope to be back up and running by this evening. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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Emergency closing list on RAILS website
by Kate Boyle 26 Jan '14

26 Jan '14

Everyone - If the decision has been made to close your library tomorrow due to the extreme weather please update the RAILS Emergency closing webpage. http://www.railslibraries.info/members/closings Sign into the form using your L2 (www.librarylearning.info) username and password. I will be updating the "Days Closed" table in SWAN based upon the closings that are reported. By updating the "Days Closed" table your patron's will not be assessed overdue fines for the day. Everyone stay safe and warm. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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My Media Mall: New records loaded
by Tony Siciliano 23 Jan '14

23 Jan '14

Search subject: My Media Mall 20140123 28 print titles 8 audio titles 36 titles total Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

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Media on Demand: New records loaded
by Tony Siciliano 23 Jan '14

23 Jan '14

Search subject: Media on Demand 20140123 106 print titles 12 audio titles 118 titles total Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

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eMedia Library: New recods loaded
by Tony Siciliano 23 Jan '14

23 Jan '14

Search subject: eMedia Library 20140123 93 print titles 11 audio titles 104 titles total Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

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R2011 announcement and release notes (Upgrade Memo #2)
by Kate Boyle 22 Jan '14

22 Jan '14

+++ Please route to appropriate staff+++ Everyone - Please review the attached documents for information regarding the planned upgrade to SWAN scheduled for early next Wednesday morning, January 29th. We have added a message to the WebPAC to alert your early morning patrons to the planned downtime for the upgrade. We have also requested that Innovative add the same message to Encore. Any libraries using self-check workstations and/or an AMH (automated materials handler) should shutdown this hardware at closing on Tuesday night, January 28th and bring it back online after the upgrade is completed. We anticipate the upgrade being completed and access available to SWAN by 8 a.m., if all goes well. Please make certain that your morning Circulation staff are familiar with "Offline Circ" in case SWAN is not available on time. We will be announcing via a SWANcom and the SWAN website when you can begin to log in on Wednesday morning, January 29th. Thank you all for your cooperation in getting the installer downloads completed on time. Your timely assistance makes this project easier to bring to a successful completion. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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