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Everyone ---
Attached is a short memo outlining the actions we have taken to deal with the temporary closing of the Maywood PLD. We have attempted to answer what questions you may have at this point. Once we have more information from Maywood, we will share that with you immediately. Don't hesitate to contact us if you have other questions. You can email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> , open a ticket at http://help.swanlibraries.net or call us at 630-734-5153.
Thank you for your patience and cooperation as we work through all of this together.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries:
We have received notification that the Maywood Public Library District has temporarily closed due to lack of funding and will reopen when funding is secured. SWAN will be sending a memo providing guidelines for handling materials en route to Maywood and any Maywood patrons visiting your library.
SWAN completed steps this morning in configuring Millennium to prevent Maywood's collection from circulating and has made it non-holdable. We have suspended Maywood patron holds for 180 days. However, there will be some instances where a hold might be trapped for Maywood, but our memo will provide you some guidance.
We have had discussions with RAILS Executive Director Dee Brennan regarding Maywood and will be updating you as more details emerge. We just want to let everyone know that some measures have been taken.
Regards,
Aaron
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
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Recently, a number of materials that appeared on SWAN to be checked out to Orland Park have been found on shelf at SWAN libraries. We attribute this to the fact that there was a week in late August where SWAN experienced a number of locked records and broken holds involving materials checkout out to Orland Park. These overdue (replacement) items were due during the week of the locked record problem and perhaps did not clear properly during checkin.
However, we would like to remind everyone that materials being circulated to non-SWAN libraries (especially Orland Park [ORS] and Elmhurst [EHS] ) need to be checked in upon return to our SWAN libraries.
Thank you for your cooperation and have a great (and warmer) weekend.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
SWAN Members,
As ILS Committee Co-Chairs, Jeannie Dilger and I have received a number of inquiries recently about the selection process. In particular, there are some concerns about the vendors that were not brought in for demos. Jeannie has created a memo for you to share with all of you some more details about the process to help address these concerns.
Regards,
Aaron
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
Everyone -
Every year around this time we request that libraries notify SWAN of their planned "Days Closed" dates for the coming year. There is a web form on the SWAN website designed for this purpose. You need to be logged into the SWAN website to view the form in the dropdown list. http://swan.railslibraries.info/node/add/days-closed If you haven't completed this form already, please do so soon. And please continue to use this form during the year to update the SWAN "Days Closed" table for your In-service days or any other closings not anticipated at this time. Thank you for your cooperation.
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Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
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Yes it is time again for Ecommerce reimbursement and the SWAN Quarterly RB/ILL billing. Please see the attached document to assist you with reconciling your Ecommerce reimbursement check. As we have done previously, RAILS Accounting will be emailing to your aliased library email accounts a spreadsheet of Ecommerce activity for your library.
After the disbursement of the Ecommerce checks, RAILS Accounting will begin working on the Statements of debits and credits prepared by Edlyn LeFevour of SWAN Member Services. Once those are all processed your library will be receiving either a bill (more debits than credits) or a check (more credits than debits).
If you should any questions regarding either process, just call us 630-734-5153 or send an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
