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Cicero PL is closed - broken water main on Cermak Rd
by Kate Boyle 29 Jan '14

29 Jan '14

Everyone - Cicero PL is closed until at least 4 PM. There has been a water main break in the village. Assume they are closed until you are notified of their opening. Thank you. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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Instructions for SWAN Libraries to Review before Going Back Online at 1:30pm
by Aaron Skog 29 Jan '14

29 Jan '14

SWAN Libraries: The upgrade to Millennium Release 2011 made some unexpected changes to how printing is managed. It took some time to review precisely which printing functions were affected. 1. We recommend Circulation Supervisors, Technical Services, and IT staff review the following documentation. http://support.swanlibraries.net/system/files/Public/Millennium_R2011_Defau… 2. SWAN will bring the VPN network back online at 1:30pm - 1:40pm depending on your library. 3. If you have questions during your reconfiguration of the printers please call the SWAN Member Services at 630-734-5153, or phone our staff at any of their direct phone numbers. 4. Transfer your Offline Circulation starting after 2pm 5. Express Lane should remain out of service. 6. Report Server: attempt use and be aware of it might have some problems printing. if you run into any issues, please contact SWAN immediately. Don't assume we already know! help(a)swanlibraries.info 630-734-5153 Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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Continue on Offline Circ: 11:10am
by Aaron Skog 29 Jan '14

29 Jan '14

SWAN Libraries: Continue to use Offline Circulation. We are preparing instructions for libraries for circulation managers and IT staff that will instruct how to deal with printer issues. As a reminder: Express Lane self-check stations should be put out of service, as we have a number of issues that will be need to resolved. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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Continue on Offline Circulation
by Aaron Skog 29 Jan '14

29 Jan '14

SWAN Libraries: Continue to use Offline Circulation. The problem we are diagnosing are related to Millennium Circulation printing. These problems are significant enough that we are working with Innovative support to resolve them. Once we have a fix in place we will notify you via SWANcom. We have no estimated time for you yet. We have also encountered Millennium Express Lane problems. Libraries using Express Lane should prepare to leave these out of service once SWAN comes back online. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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IMPORTANT: Prepare for Offline Circulation
by Aaron Skog 29 Jan '14

29 Jan '14

SWAN Libraries: We are not certain things will be ready for Millennium by 9am. ***Circulation staff, please prepare to use Offline Circulation.*** For reference, Offline Circulation documentation is here: http://support.swanlibraries.net/documentation/offline-circulation You will need a Member's Only login and password to access this documentation. WebPAC and Encore systems are searching and fully functional. Millennium will remain down until we notify everyone via SWANcom or the SWAN support website banner. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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SWAN Update: Still Testing
by Aaron Skog 29 Jan '14

29 Jan '14

SWAN Libraries: We are still checking into things. We have noticed a few issues with Express Lane and Report Server. More importantly, we are investigating some Millennium login settings on the Production server. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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SWAN Testing Underway
by Aaron Skog 29 Jan '14

29 Jan '14

SWAN Libraries: We are still testing some Millennium functions. All libraries are still disconnected, with the exception of six testing libraries working with SWAN staff. We will email you an update in 10 minutes or so. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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My Media Mall: New records loaded
by Tony Siciliano 28 Jan '14

28 Jan '14

Search subject: My Media Mall 20140128 327 print titles 101 audio titles 428 total titles Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

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Elmwood Park phone lines down
by Kate Boyle 27 Jan '14

27 Jan '14

The telephone lines at Elmwood Park Public Library are currently down. They hope to be back up and running by this evening. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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Emergency closing list on RAILS website
by Kate Boyle 26 Jan '14

26 Jan '14

Everyone - If the decision has been made to close your library tomorrow due to the extreme weather please update the RAILS Emergency closing webpage. http://www.railslibraries.info/members/closings Sign into the form using your L2 (www.librarylearning.info) username and password. I will be updating the "Days Closed" table in SWAN based upon the closings that are reported. By updating the "Days Closed" table your patron's will not be assessed overdue fines for the day. Everyone stay safe and warm. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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