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Elmwood Park phone lines down
by Kate Boyle 27 Jan '14

27 Jan '14

The telephone lines at Elmwood Park Public Library are currently down. They hope to be back up and running by this evening. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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Emergency closing list on RAILS website
by Kate Boyle 26 Jan '14

26 Jan '14

Everyone - If the decision has been made to close your library tomorrow due to the extreme weather please update the RAILS Emergency closing webpage. http://www.railslibraries.info/members/closings Sign into the form using your L2 (www.librarylearning.info) username and password. I will be updating the "Days Closed" table in SWAN based upon the closings that are reported. By updating the "Days Closed" table your patron's will not be assessed overdue fines for the day. Everyone stay safe and warm. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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My Media Mall: New records loaded
by Tony Siciliano 23 Jan '14

23 Jan '14

Search subject: My Media Mall 20140123 28 print titles 8 audio titles 36 titles total Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

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Media on Demand: New records loaded
by Tony Siciliano 23 Jan '14

23 Jan '14

Search subject: Media on Demand 20140123 106 print titles 12 audio titles 118 titles total Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

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eMedia Library: New recods loaded
by Tony Siciliano 23 Jan '14

23 Jan '14

Search subject: eMedia Library 20140123 93 print titles 11 audio titles 104 titles total Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

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R2011 announcement and release notes (Upgrade Memo #2)
by Kate Boyle 22 Jan '14

22 Jan '14

+++ Please route to appropriate staff+++ Everyone - Please review the attached documents for information regarding the planned upgrade to SWAN scheduled for early next Wednesday morning, January 29th. We have added a message to the WebPAC to alert your early morning patrons to the planned downtime for the upgrade. We have also requested that Innovative add the same message to Encore. Any libraries using self-check workstations and/or an AMH (automated materials handler) should shutdown this hardware at closing on Tuesday night, January 28th and bring it back online after the upgrade is completed. We anticipate the upgrade being completed and access available to SWAN by 8 a.m., if all goes well. Please make certain that your morning Circulation staff are familiar with "Offline Circ" in case SWAN is not available on time. We will be announcing via a SWANcom and the SWAN website when you can begin to log in on Wednesday morning, January 29th. Thank you all for your cooperation in getting the installer downloads completed on time. Your timely assistance makes this project easier to bring to a successful completion. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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My Media Mall: New titles added
by Tony Siciliano 21 Jan '14

21 Jan '14

Search subject: My Media Mall 20140121 50 print titles 26 audio titles 76 total titles Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

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Final Reminder **SWAN Member Library Action Required: Millennium Client Upgrade Memo #1**
by Steven Schlewitt 20 Jan '14

20 Jan '14

SWAN Member Libraries & IT Staff: Today is the final day to complete your Millennium R2011 Client installation and submit your Completion Report! The remainder of our week will be spent reconciling installation issues or missed installations, followed by the server cutover next Wednesday morning (January 29th). If your library has encountered issues and has been unable to complete the installation, please contact our helpdesk as soon as possible so that we can assist to resolve the issue. Otherwise, please ensure that your library has submitted the completion report, as this is how we will determine if your VPN connection can be restored following the upgrade next Wednesday. Has your library already completed the client installation and submitted the completion report? You can check at the following link... http://support.swanlibraries.net/news/2014-01-08/swan-member-library-action… Again, thank you for your patience and cooperation throughout the upgrade process. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Monday, January 13, 2014 10:36 AM To: 'swancom(a)list.swanlibraries.net' Cc: 'swantech(a)list.swanlibraries.net' Subject: Reminder **SWAN Member Library Action Required: Millennium Client Upgrade Memo #1** Importance: High SWAN Member Libraries & IT Staff: Just a reminder, the deadline for the installation of the Millennium 2011 Client is Monday, January 20th by the end of business. If you haven't already processed your client installation and submitted a Completion Survey, please be sure to make the necessary arrangements for completion by the 20th. For additional details on the Millennium 2011 Client Upgrade as well as the Completion Survey and Client Installation Setup File, please visit the following link... http://support.swanlibraries.net/news/2014-01-06/swan-member-library-action… Thank you again, and please contact us should you have any questions about the installation process or the upcoming server upgrade. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Monday, January 6, 2014 3:47 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Cc: swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: **SWAN Member Library Action Required: Millennium Client Upgrade Memo #1** Importance: High SWAN Member Libraries & Information Technology Staff: Please see the linked memo "Millennium Upgrade Memo #1: Required Software Update", and route to your appropriate library and IT staff. This memo details your library's installation requirements for our upcoming Millennium R2011 server upgrade. Each library will need to update their SWAN clients and submit a Completion Survey by Monday, January 20th to ensure readiness for our server upgrade on the 29th. Failure to complete the client update and survey by the 29th will result in extended downtime, as your library will remain in an offline state until the client updates meet the required version. http://support.swanlibraries.net/news/2014-01-06/swan-member-library-action… If you have any questions/comments about the update, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you for your cooperation and patience. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

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YTDCIRC / LYRCIRC
by Mary Lou Coffman 20 Jan '14

20 Jan '14

Dear SWAN libraries It has come to my attention that the YTDCIRC / LYRCIRC move did NOT happen on the Report Server. I will re-run this move tonight beginning at 9 pm and it will take most of the night to complete. I apologize for any inconvenience that this may have caused. Any reports run after 12-30-13, using YTD and LYR circ will not be accurate. The Production Server, however, is accurate. Thank You and again I apologize! Mary Lou Coffman SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 marylou.coffman(a)railslibraries.info<mailto:marylou.coffman@railslibraries.info> http://support.swanlibraries.net

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Deleting Items Message
by Aaron Skog 17 Jan '14

17 Jan '14

SWAN Libraries: We have received information from libraries that when deleting items, specifically when staff check to see if the item was deleted, a message confirming the deletion with the date "2042" will occur. We have opened a support call with Innovative. At this time you can continue deleting items, but be aware of the message. If other problems should occur, you can open a SWAN support ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or phone 630-734-5153 for Member Services. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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