October 2021 - SWANcom - swanlibraries.net

Self-Nomination open for two co-chair positions to lead new Acquisitions/Cataloging Users group
by SWAN Communications 27 Oct '21

27 Oct '21

We are happy to announce that for 2022, the Acquisitions Users group and Cataloging Users group will become one group that meets 4 times a year: Feb 10th, May 12th, Sep 8th, and Dec 8th. This decision was based on different factors, such as topics that crossover both modules, fewer meetings for you to attend, and an opportunity to learn more about one area or the other. With this being said, we are looking for two people to co-chair this new group. SWAN staff will be there to support you along the way and to provide help with anything you need. We will continue to host and record the meetings. This is a great opportunity to fine-tune your acquisitions and cataloging skills and to network with your peers! If interested, please email Scott(a)swanlibraries.net<mailto:Scott@swanlibraries.net> by November 30th. Claudia Nickson Consultant, Bibliographic Services claudia(a)swanlibraries.net<mailto:claudia@swanlibraries.net> * 630-326-7303 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

October Quarterly Billing
by SWAN Communications 26 Oct '21

26 Oct '21

Please route to appropriate staff The October Quarterly Billing has been posted: https://support.swanlibraries.net/news/2021-10/88381 Please wait until you receive your statement before making payments or requesting a credit. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 0

Planned eResource Central Maintenance/Downtime on Oct. 26th at 11 p.m.
by SWAN Communications 25 Oct '21

25 Oct '21

SWAN Member Library Staff: SirsiDynix will be performing planned maintenance of the eResource Central server on Tuesday, October 26th at 11:00 p.m., which will require downtime of eRC services throughout the process. The maintenance is expected to take no longer than one hour. During that time, the resources listed below will be unavailable via Enterprise and the SWAN BLUEcloud Mobile app. This issue does not affect the Aspen catalog. Additionally, Enterprise and the mobile app will remain UP and operational for all other services. Affected eRC services via Enterprise/Mobile App: * Hoopla * OverDrive * Axis 360 * Cloud Library Unless complications arise, no further communication will be issued for this outage. We'll add any updates to the news post<https://support.swanlibraries.net/news/2021-10/88382> on the SWAN support site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 0

Aspen Discovery: Volume-Level Holds Issues
by SWAN Communications 18 Oct '21

18 Oct '21

Good afternoon - Aspen Discovery users may have noticed that they are no longer able to place holds on specific volumes of periodicals and booksets through the Aspen interface. This is a bug we are working to resolve. In the meantime, please direct staff and patrons to place volume-level holds through Enterprise or Workflows. You can track this issue on our Known Issues page: https://support.swanlibraries.net/issue/88333 Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

SWAN Circulation Advisory Election
by SWAN Communications 18 Oct '21

18 Oct '21

The Circulation Advisory election is now open. The Circulation Manager should make the selections, and there should only one vote per library. Please follow the instructions on the form. The election will close on November 4th at 5:00 PM, so please make all selections by then. https://fs8.formsite.com/SWANServices/election-circadv-2021/index.html Thank you, Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

REMINDER SWAN directors' coffee hour - today 1-2pm
by SWAN Communications 15 Oct '21

15 Oct '21

Hi library directors & administrators- This is just a reminder that I am hosting a 1 hour drop-in session today, 10/15-2021, from 1:00 - 2:00 pm. This is a virtual meeting to drop in and ask questions you have about budgeting, our services, or want to chat about anything going on in library land. Access information is available on L2: https://librarylearning.org/event/2021-10-15/swan-directors-coffee-hour Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

REMINDER SWAN Circulation Advisory Group Self-Nominations Deadline
by SWAN Communications 13 Oct '21

13 Oct '21

The Circulation Advisory Group self-nomination form closes on Friday October 15th,2021. If you're interested, please follow the link below. Self-nomination form: https://fs8.formsite.com/SWANServices/self-nom-circadv-2021/index.html If you have any questions about meetings and time commitment please send questions to Crystal(a)swanlibraries.net<mailto:Crystal@swanlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

Reminder: Cataloging Office Hours 10/13
by SWAN Communications 12 Oct '21

12 Oct '21

Hello SWAN member staff - We are hosting a Cataloging Office Hours session tomorrow, 10/13/2021, from 10:00-11:00. These sessions are a time to ask Bib Services staff any questions you may have about cataloging, call number and item maintenance, serials, etc. We can even talk about Aspen record grouping. Topics are member-driven, so there is no agenda. Access information is available on L2: https://librarylearning.org/event/2021-10-13/swan-cataloging-office-hours Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

Known Issue: SWAN Mobile App Outage 10/12
by SWAN Communications 12 Oct '21

12 Oct '21

SWAN Member Library Staff: We're currently experiencing intermittent outages and slowness of the SWAN BLUEcloud Mobile App. We've escalated the case to SirsiDynix support and hope to have additional details soon. Please check the Known Issue<https://support.swanlibraries.net/issue/88252> posting for the latest updates on this case. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 0

Kanopy Invoicing Error
by SWAN Communications 08 Oct '21

08 Oct '21

Hello, Kanopy billed incorrectly for the first month of the %5 SWAN discount. Please see the news post for more information. https://support.swanlibraries.net/news/2021-10/88198 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 0