January 2019 - SWANcom - swanlibraries.net

*Important Update* WorkFlows Continued Outages on 1/15
by Steven Schlewitt 15 Jan '19

15 Jan '19

SWAN Member Library Staff: The Symphony WorkFlows server appears to be stable after our recent round of troubleshooting. That being the case, we've reenabled all SIP2 and Web Services functions to increase the overall system load, so all library SIP2 ports are now open. Additionaly, all WorkFlows services are currently functioning as expected. We've also lifted the freeze on acquisitions. Please feel free to begin processing acquisitions at any time. To retain the correct report configuration, you'll need to unsuspend the acquisitions reports relating to your library. Please refer to the support site documentation<https://support.swanlibraries.net/documentation/66566> for additional information on how to unsuspend or reschedule those reports. If you are still having difficulty connecting to the WorkFlows server or have encountered any other system anomalies, please open a new ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you for your continued support and please continue to watch SWANcom for updates. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, January 15, 2019 2:45 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net>; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net> Subject: *Please Login Now* WorkFlows Continued Outages on 1/15 SWAN Member Library Staff: The Symphony/WorkFlows server is back online and available for logins. Please login normally at your earliest convenience. Once again, we are continuing to troubleshoot, so we may experience additional outages our slowness during the afternoon. We'll send additional updates via SWANcom and support site post<https://support.swanlibraries.net/news/2018-12/66379> as information becomes available. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, January 15, 2019 2:00 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: *Planned Outage at 2pm* WorkFlows Continued Outages on 1/15 The Symphony/WorkFlows planned outage is starting now. Please proceed in Offline Mode<https://support.swanlibraries.net/documentation/64828> for any basic circulation functions. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, January 15, 2019 1:10 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: *Planned Outage at 2pm* WorkFlows Continued Outages on 1/15 SWAN Member Library Staff: We've planned an outage of the Symphony/WorkFlows server at 2pm today to further test a system configuration and correct an issue with print label templates. During that time, WorkFlows, SIP, and Enterprise Web Services functions will be inaccessible. Please be prepared to use WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> beginning at 2pm until further notice. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, January 15, 2019 11:56 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>> Subject: *Please Login Now* WorkFlows Continued Outages on 1/15 SWAN Member Library Staff: The Symphony/WorkFlows server is back online and available for logins. Please login normally at your earliest convenience. We continue to troubleshoot issues relating to SIP and the system load, so we may experience additional outages our slowness during the afternoon. We'll send additional updates via SWANcom and support site post<https://support.swanlibraries.net/news/2018-12/66379> as information becomes available. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, January 15, 2019 10:16 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: WorkFlows Continued Outage on 1/15, 10:15am - *Please use Offline* SWAN Member Library Staff: We're currently experiencing an outage of the Symphony server. Please proceed to use WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> as we continue to troubleshoot. We sincerely apologize for the inconvenience and continue to work to find a resolution to these ongoing issues. We appreciate your continued patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

1 0

*Please Login Now* WorkFlows Continued Outages on 1/15
by Steven Schlewitt 15 Jan '19

15 Jan '19

SWAN Member Library Staff: The Symphony/WorkFlows server is back online and available for logins. Please login normally at your earliest convenience. Once again, we are continuing to troubleshoot, so we may experience additional outages our slowness during the afternoon. We'll send additional updates via SWANcom and support site post<https://support.swanlibraries.net/news/2018-12/66379> as information becomes available. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, January 15, 2019 2:00 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net>; swancirc(a)list.swanlibraries.net Subject: *Planned Outage at 2pm* WorkFlows Continued Outages on 1/15 The Symphony/WorkFlows planned outage is starting now. Please proceed in Offline Mode<https://support.swanlibraries.net/documentation/64828> for any basic circulation functions. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, January 15, 2019 1:10 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: *Planned Outage at 2pm* WorkFlows Continued Outages on 1/15 SWAN Member Library Staff: We've planned an outage of the Symphony/WorkFlows server at 2pm today to further test a system configuration and correct an issue with print label templates. During that time, WorkFlows, SIP, and Enterprise Web Services functions will be inaccessible. Please be prepared to use WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> beginning at 2pm until further notice. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, January 15, 2019 11:56 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>> Subject: *Please Login Now* WorkFlows Continued Outages on 1/15 SWAN Member Library Staff: The Symphony/WorkFlows server is back online and available for logins. Please login normally at your earliest convenience. We continue to troubleshoot issues relating to SIP and the system load, so we may experience additional outages our slowness during the afternoon. We'll send additional updates via SWANcom and support site post<https://support.swanlibraries.net/news/2018-12/66379> as information becomes available. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, January 15, 2019 10:16 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: WorkFlows Continued Outage on 1/15, 10:15am - *Please use Offline* SWAN Member Library Staff: We're currently experiencing an outage of the Symphony server. Please proceed to use WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> as we continue to troubleshoot. We sincerely apologize for the inconvenience and continue to work to find a resolution to these ongoing issues. We appreciate your continued patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

1 0

*Planned Outage at 2pm* WorkFlows Continued Outages on 1/15
by Steven Schlewitt 15 Jan '19

15 Jan '19

SWAN Member Library Staff: We've planned an outage of the Symphony/WorkFlows server at 2pm today to further test a system configuration and correct an issue with print label templates. During that time, WorkFlows, SIP, and Enterprise Web Services functions will be inaccessible. Please be prepared to use WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> beginning at 2pm until further notice. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, January 15, 2019 11:56 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net>; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net> Subject: *Please Login Now* WorkFlows Continued Outages on 1/15 SWAN Member Library Staff: The Symphony/WorkFlows server is back online and available for logins. Please login normally at your earliest convenience. We continue to troubleshoot issues relating to SIP and the system load, so we may experience additional outages our slowness during the afternoon. We'll send additional updates via SWANcom and support site post<https://support.swanlibraries.net/news/2018-12/66379> as information becomes available. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, January 15, 2019 10:16 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: WorkFlows Continued Outage on 1/15, 10:15am - *Please use Offline* SWAN Member Library Staff: We're currently experiencing an outage of the Symphony server. Please proceed to use WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> as we continue to troubleshoot. We sincerely apologize for the inconvenience and continue to work to find a resolution to these ongoing issues. We appreciate your continued patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

1 0

Label Templates Missing
by Dawne Tortorella 15 Jan '19

15 Jan '19

Libraries have reported that label templates are missing. We are working on this issue now and will report back when restored.

1 0

*Please Login Now* WorkFlows Continued Outages on 1/15
by Steven Schlewitt 15 Jan '19

15 Jan '19

SWAN Member Library Staff: The Symphony/WorkFlows server is back online and available for logins. Please login normally at your earliest convenience. We continue to troubleshoot issues relating to SIP and the system load, so we may experience additional outages our slowness during the afternoon. We'll send additional updates via SWANcom and support site post<https://support.swanlibraries.net/news/2018-12/66379> as information becomes available. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, January 15, 2019 10:16 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net>; swancirc(a)list.swanlibraries.net Subject: WorkFlows Continued Outage on 1/15, 10:15am - *Please use Offline* SWAN Member Library Staff: We're currently experiencing an outage of the Symphony server. Please proceed to use WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> as we continue to troubleshoot. We sincerely apologize for the inconvenience and continue to work to find a resolution to these ongoing issues. We appreciate your continued patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

1 0

WorkFlows Continued Outage on 1/15, 10:15am - *Please use Offline*
by Steven Schlewitt 15 Jan '19

15 Jan '19

SWAN Member Library Staff: We're currently experiencing an outage of the Symphony server. Please proceed to use WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> as we continue to troubleshoot. We sincerely apologize for the inconvenience and continue to work to find a resolution to these ongoing issues. We appreciate your continued patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

1 0

Update on SWAN Server Migration, End of Business 1/14
by Aaron Skog 14 Jan '19

14 Jan '19

SWAN Member Library Staff-- I wanted to update everyone on the status of the new server supporting Symphony. The SWAN IT has been updating the support website throughout the day, so make sure to keep this URL open and refreshed throughout the day tomorrow. Server Migration Update: https://support.swanlibraries.net/news/2018-12/66379 The good news This server is well-provisioned and responding in the way we expected. Libraries will be happy with the difference once we have stabilized our configuration. We have positioned ourselves for Symphony to be stable for the rest of the evening. *Start your Tuesday as normal, and watch for updates via SWANcom and the SWAN support website.* The bad news Throughout the day today, SWAN's Symphony server experienced huge spikes in server load which caused WorkFlows connections to drop. We have identified a probable cause related to the SIP2 service. The SIP2 service SWAN provides libraries is well over 100 connections. These are connections to self-checks, automated material handlers, PC Reservation, MyPC, etc. We regret that these systems have been affected by the server migration. We are examining the SIP configuration library by library, and have randomized the reactivation of SIP connections as we work through them. Acquisitions Symphony Reports remain disabled today, but we are looking towards allowing these reports to be run after we regroup in the morning. Support staff will continue to monitor the system throughout the evening. Thank you for your patience and we appreciate your support. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

*Update* WorkFlows Outages on 1/14
by Steven Schlewitt 14 Jan '19

14 Jan '19

SWAN Member Library Staff: We've again disabled SIP2 connectivity as we continue to troubleshoot. If possible, please leave your SIP devices connected to the server (do not power them off), and we may need to review that traffic in our logs. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Monday, January 14, 2019 1:07 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: *Monitoring* WorkFlows Continued Outage on 1/14, 12pm - Please Sign In Now Importance: High SWAN Member Library Staff: The Symphony server is again stable and we're running additional monitoring processes to further troubleshoot. Please feel free to login to WorkFlows again now. We've also reenabled SIP connectivity. We may see additional spikes this afternoon, so please be prepared to use Offline Mode<https://support.swanlibraries.net/documentation/64828> should you get disconnected abruptly. Thank you for your continued patience as we work through the issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Swancirc <swancirc-bounces(a)list.swanlibraries.net<mailto:swancirc-bounces@list.swanlibraries.net>> On Behalf Of Steven Schlewitt Sent: Monday, January 14, 2019 12:07 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [Swancirc] WorkFlows Continued Outage on 1/14, 12pm - *Please use Offline* Importance: High SWAN Member Library Staff: We're currently seeing another load spike on the server. Please proceed to use WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> as we continue to troubleshoot. We sincerely apologize for the inconvenience and are working with SirsiDynix engineers to find a resolution. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ _______________________________________________ Swancirc mailing list Swancirc(a)list.swanlibraries.net<mailto:Swancirc@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swancirc

1 0

*Monitoring* WorkFlows Continued Outage on 1/14, 12pm - Please Sign In Now
by Steven Schlewitt 14 Jan '19

14 Jan '19

SWAN Member Library Staff: The Symphony server is again stable and we're running additional monitoring processes to further troubleshoot. Please feel free to login to WorkFlows again now. We've also reenabled SIP connectivity. We may see additional spikes this afternoon, so please be prepared to use Offline Mode<https://support.swanlibraries.net/documentation/64828> should you get disconnected abruptly. Thank you for your continued patience as we work through the issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Swancirc <swancirc-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Monday, January 14, 2019 12:07 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [Swancirc] WorkFlows Continued Outage on 1/14, 12pm - *Please use Offline* Importance: High SWAN Member Library Staff: We're currently seeing another load spike on the server. Please proceed to use WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> as we continue to troubleshoot. We sincerely apologize for the inconvenience and are working with SirsiDynix engineers to find a resolution. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ _______________________________________________ Swancirc mailing list Swancirc(a)list.swanlibraries.net<mailto:Swancirc@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swancirc

1 0

WorkFlows Continued Outage on 1/14, 12pm - *Please use Offline*
by Steven Schlewitt 14 Jan '19

14 Jan '19

SWAN Member Library Staff: We're currently seeing another load spike on the server. Please proceed to use WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> as we continue to troubleshoot. We sincerely apologize for the inconvenience and are working with SirsiDynix engineers to find a resolution. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

1 0