March 2018 - SWANcom - swanlibraries.net

In Transit Shelf Check Report by Transiting Library
by "Distribution Services" 22 Mar '18

22 Mar '18

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In Transit Shelf Check Report by Item Library
by "Distribution Services" 22 Mar '18

22 Mar '18

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Enterprise 5.0 Upgrade and Profile Updates
by Aaron Skog 21 Mar '18

21 Mar '18

SWAN Membership, The Enterprise upgrade was completed this morning but we encountered some issues throughout the day today. What was encountered after the upgrade was in two main categories: * Searches that return no results for your library profile * Downloadable eBooks and Audiobook searches that return no results Things appear to be stable at the moment but we ask that you remain vigilant and report any issues with searching via help(a)swanlibraries.net<mailto:help@swanlibraries.net> This upgrade also included SWAN's Enterprise updates to the home page, header, and footer. For details on this planned work, refer to the SWAN March 1 Quarterly meeting presentation: https://support.swanlibraries.net/news/2018-03-05/mar-1-quarterly-meeting-p… We have removed the upgrade banner from Enterprise. Thank you again everyone! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Intermittent outages and search results issues with Enterprise
by Tara Wood 21 Mar '18

21 Mar '18

Hello all, We're experiencing issues with slowness, and some search strings and limiters not returning results. We're working with SirsiDynix to resolve these issues and you may experience anomalies throughout the day today. Thank you for your patience, and we hope to resolve these problems soon. Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Enterprise 5.0 upgrade complete
by Tara Wood 21 Mar '18

21 Mar '18

The upgrade of Enterprise and Web Services is complete. Thank you for your patience, everyone! Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Enterprise 5.0 upgrade in progress
by Tara Wood 21 Mar '18

21 Mar '18

Good morning Member Libraries, The Enterprise 5.0 upgrade is still in progress. You can view updates on the support site: https://support.swanlibraries.net/ Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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CORRECTION: Enterprise 5.0 upgrade tonight 3/21 at 3 a.m.
by Tara Wood 20 Mar '18

20 Mar '18

Apologies all, the date on the previous email was incorrect: A reminder that the Enterprise 5.0 upgrade is scheduled for tonight, 3/21 at 3 a.m. Enterprise and Web Services will be down for 4-6 hours. Throughout the day today, you will see changes to your profiles in preparation for the upgrade that include: * A new theme * Layout updates to detail display of search results * Novelist disabled (temporarily until after the upgrade) See the support site for more information on the upgrade: https://support.swanlibraries.net/news/2018-03-06/upcoming-enterprise-and-w… Thank you, Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Reminder: Enterprise 5.0 upgrade 5/21 at 3 a.m.
by Tara Wood 20 Mar '18

20 Mar '18

Good morning Member Libraries, A reminder that the Enterprise 5.0 upgrade is scheduled for tonight, 5/21 at 3 a.m. Enterprise and Web Services will be down for 4-6 hours. Throughout the day today, you will see changes to your profiles in preparation for the upgrade that include: * A new theme * Layout updates to detail display of search results * Novelist disabled (temporarily until after the upgrade) See the support site for more information on the upgrade: https://support.swanlibraries.net/news/2018-03-06/upcoming-enterprise-and-w… Thank you, Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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REMINDER: SWAN Board Self-Nomination Window Closes This Friday 3/23
by Brande Overbey 19 Mar '18

19 Mar '18

Good morning Member Libraries: Just a reminder that this Friday, 3/23 at 5pm our self-nomination window ENDS for the 2018 SWAN Board election. If you'd like to be considered in the running for this year's two vacated seats, please submit your information and a short Statement of Interest here: https://support.swanlibraries.net/news/2018-03-05/2018-swan-board-election-… Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Cicero planned closing next week
by Kate Boyle 15 Mar '18

15 Mar '18

Everyone - The Cicero Public Library will be closed March 19 through March 21, 2018 for carpet replacement and remodeling. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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