SWAN Membership,
The Enterprise upgrade was completed this morning but we encountered some issues throughout the day today. What was encountered after the upgrade was in two main categories:
* Searches that return no results for your library profile
* Downloadable eBooks and Audiobook searches that return no results
Things appear to be stable at the moment but we ask that you remain vigilant and report any issues with searching via help(a)swanlibraries.net<mailto:help@swanlibraries.net>
This upgrade also included SWAN's Enterprise updates to the home page, header, and footer. For details on this planned work, refer to the SWAN March 1 Quarterly meeting presentation:
https://support.swanlibraries.net/news/2018-03-05/mar-1-quarterly-meeting-p…
We have removed the upgrade banner from Enterprise. Thank you again everyone!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
844-792-6542
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hello all,
We're experiencing issues with slowness, and some search strings and limiters not returning results. We're working with SirsiDynix to resolve these issues and you may experience anomalies throughout the day today.
Thank you for your patience, and we hope to resolve these problems soon.
Tara Wood
User Experience Manager
tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Apologies all, the date on the previous email was incorrect:
A reminder that the Enterprise 5.0 upgrade is scheduled for tonight, 3/21 at 3 a.m. Enterprise and Web Services will be down for 4-6 hours.
Throughout the day today, you will see changes to your profiles in preparation for the upgrade that include:
* A new theme
* Layout updates to detail display of search results
* Novelist disabled (temporarily until after the upgrade)
See the support site for more information on the upgrade: https://support.swanlibraries.net/news/2018-03-06/upcoming-enterprise-and-w…
Thank you,
Tara Wood
User Experience Manager
tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Good morning Member Libraries,
A reminder that the Enterprise 5.0 upgrade is scheduled for tonight, 5/21 at 3 a.m. Enterprise and Web Services will be down for 4-6 hours.
Throughout the day today, you will see changes to your profiles in preparation for the upgrade that include:
* A new theme
* Layout updates to detail display of search results
* Novelist disabled (temporarily until after the upgrade)
See the support site for more information on the upgrade: https://support.swanlibraries.net/news/2018-03-06/upcoming-enterprise-and-w…
Thank you,
Tara Wood
User Experience Manager
tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
