December 2018 - SWANcom - swanlibraries.net

Issue with Clean Holds Shelf & Bounce Emails on 12/20
by Steven Schlewitt 20 Dec '18

20 Dec '18

SWAN Member Libraries and Circulation Staff: Clean Holds Shelf and Bounce Email notifications were not sent to the library aliased email addresses (aaa(a)notices.swanlibraries.net) this morning due to an issue with the SWAN volume email service. The issue has since been resolved and Clean Holds Shelf reports are being sent manually now. We've regenerated and sent the bounce notifications as well. We apologize for the inconvenience and do not expect further disruptions today or through the holiday. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

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Item Library - List Items in Transit for 10-30 days
by "Distribution Services" 20 Dec '18

20 Dec '18

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Evergreen Park Closed Friday, Dec 21
by Dawne Tortorella 20 Dec '18

20 Dec '18

The Evergreen Public Library will be closed on Friday, December 21st for roof replacement. They will reopen on Saturday, December 22nd.

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EDI Order Duplication
by webmaster＠swanlibraries.net 19 Dec '18

19 Dec '18

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NoveList Select Upgrade Coming January 10
by webmaster＠swanlibraries.net 19 Dec '18

19 Dec '18

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Annual Patron Record Purge
by webmaster＠swanlibraries.net 18 Dec '18

18 Dec '18

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UPDATE: NCOA Cleanup and Partial Modify Patron Data Freeze Lifted
by webmaster＠swanlibraries.net 17 Dec '18

17 Dec '18

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NCOA Cleanup and Partial Modify Patron Data Freeze Continues
by Vickie Totton 15 Dec '18

15 Dec '18

Thank you all for your patience as we continue to process the NCOA file. As a reminder any changes made to the STREET, CITY, STATE, and ZIP fields in the Addresses tab before the freeze is lifted will be overwritten as we complete the project. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Longoverdue Processing of RB/ILL Items
by Vickie Totton 14 Dec '18

14 Dec '18

We have compiled shelf check reports for all RB/ILL items that have been reimbursed; one is sorted by owning library, the other by patron library. You can find the RB/ILL Long Overdue Item Clean-up<https://support.swanlibraries.net/documentation/66527> reports, along with the instructions to process them, on the SWAN Support Site. Please check your shelves as soon as possible as we will be running the Custom Longoverdue Report (CLR) for these items before January 1, 2019 Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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EVS Closed 12/17
by Dawne Tortorella 13 Dec '18

13 Dec '18

The Evergreen Park Public Library will be closed on Monday, December 17th due to roof construction.

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