SWANcom July 2017

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11 participants
43 discussions

RESOLVED Patrons unable to pay bills via Enterprise

by Vickie Totton

ProPay has resolved the issue they were experiencing and patrons are once again able to pay bills via Enterprise. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

Patrons unable to pay bills via Enterprise

by Vickie Totton

+++Please route to appropriate staff+++ Patrons are currently unable to pay bills via Enterprise due to an issue ProPay is experiencing. We have placed a banner on Enterprise to alert patrons to the issue and will update you as soon as we hear back from SirsiDynix and ProPay. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

Discard Items Remaining in Symphony

by webmaster＠swanlibraries.net

7 years, 4 months

SWAN Bylaws Committee Proposed Changes Now Posted

by Aaron Skog

SWAN Member Library Directors/Administrators: As announced at the June Quarterly meeting, the SWAN Bylaws Committee has completed its review of SWAN's Bylaws and have proposed changes. You can read a detailed memo on the SWAN Support site along with the proposed Bylaw edits. https://support.swanlibraries.net/news/2017-07-19/swan-bylaw-revisions-prop… Please contact me directly should you have questions regarding this review. These changes will be voted upon at the September 7th SWAN Quarterly meeting. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

July SWAN Circ Advisory Meeting at Westmont Public Library

by Vickie Totton

**Please route to appropriate staff** Just a reminder that the July SWAN Circ Advisory Meeting is being held at the Westmont Public Library due to the construction project at the Burr Ridge RAILS office. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

*Resolved* Issue with Syndetics Images in Enterprise

by Steven Schlewitt

SWAN Member Library Staff: With the exception of ProQuest Dialog and Intota, all ProQuest and Syndetics services have been restored. You should see cover art displaying in Enterprise once again. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, July 18, 2017 9:38 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net> Subject: *Update* Issue with Syndetics Images in Enterprise SWAN Member Library Staff: A quick update on our Syndetics image issue – this is relating to a widespread ProQuest outage, which is affecting many of their services, including Syndetic Solutions and their research databases. SirsiDynix has issued a notice of the vendor disruption on their status site below. https://www.sirsidynixstatus.com/vendor-service-disruption-notification-pro… Additionally, Proquest has issued a statement on the situation via their blog. http://www.proquest.com/blog/pqblog/ We’ll send any updates via SWANcom as soon as they become available and have reposted a banner to Enterprise to inform our patrons. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Monday, July 17, 2017 4:59 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: *Update* Issue with Syndetics Images in Enterprise SWAN Member Library Staff: We’ve determined that this issue is affecting Syndetics cover art for all subscribers, including our neighboring libraries and memberships. It appears to be a widespread outage of the Syndetics servers. We’ll send an update as soon as additional information becomes available. In the meantime, we’ll post a banner on Enterprise to inform our patrons of the issue. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Monday, July 17, 2017 4:33 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Issue with Syndetics Images in Enterprise Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Issue with Syndetics Images in Enterprise 07/17/2017 - 16:33 - by Steven Schlewitt SWAN Member Library Staff: We're currently investigating an issue affecting Syndetics cover art in our Enterprise catalog. This issue affects cover images for all materials in the catalog. Materials appear to be searching, displaying, and holding as expected in Enterprise, but cover images for items are not displaying for any records. We hope to have additional information soon, and will submit any updates via SWANcom. Thank you, -- SWAN Library Services Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-07-17/issue-syndetics-images-en…

7 years, 4 months

*Update* Issue with Syndetics Images in Enterprise

by Steven Schlewitt

SWAN Member Library Staff: We’ve determined that this issue is affecting Syndetics cover art for all subscribers, including our neighboring libraries and memberships. It appears to be a widespread outage of the Syndetics servers. We’ll send an update as soon as additional information becomes available. In the meantime, we’ll post a banner on Enterprise to inform our patrons of the issue. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, July 17, 2017 4:33 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Issue with Syndetics Images in Enterprise Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Issue with Syndetics Images in Enterprise 07/17/2017 - 16:33 - by Steven Schlewitt SWAN Member Library Staff: We're currently investigating an issue affecting Syndetics cover art in our Enterprise catalog. This issue affects cover images for all materials in the catalog. Materials appear to be searching, displaying, and holding as expected in Enterprise, but cover images for items are not displaying for any records. We hope to have additional information soon, and will submit any updates via SWANcom. Thank you, -- SWAN Library Services Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-07-17/issue-syndetics-images-en…

7 years, 4 months

Issue with Syndetics Images in Enterprise

by webmaster＠swanlibraries.net

7 years, 4 months

New 19 Timeline Revised to Single Go-Live Date on Tuesday, May 1, 2018

by webmaster＠swanlibraries.net

7 years, 4 months

ESS Power Outage

by Lauren Levaggi

SWAN Libraries - The Eisenhower Public Library will be closing at 6:30 pm on Thursday, July 13, 2017 due to a power outage. They hope to reopen on Friday, July 14th if power is restored. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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SWANcom July 2017