March 2017 - SWANcom - swanlibraries.net

Blue Cloud Analytics classes
by Kate Boyle 15 Mar '17

15 Mar '17

+++ Please Route to Appropriate Personnel +++ Just a short promotion on the classes for Blue Cloud Analytics. SWAN wanted to let everyone know that beginning in April, the BlueCloud Analytics (BCA) class will be held every other week on Wednesday morning. Also, there is no longer a restriction of only one attendee per library per event. While work continues on developing an advanced class in BCA, we would like to suggest if you attended a BCA class in the Fall you might want to come again to one that is being currently offered. The reports in BCA have grown by leaps and bound since September and there is a wealth of reports to share with you. If you should have any questions or suggestions. don't hesitate to contact one of the Member Services consultants (Samantha Dietel - 630-326-8647), Crystal Vela (630-326-8059), and Vickie Totton (630-326-8714). To view a list of classes currently available: http://www.librarylearning.info/tags/?BCA Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Important* Public Web Browser issue with BLUEcloud Commerce/ProPay Payments
by Ian Nosek 14 Mar '17

14 Mar '17

SWAN Member Libraries and Information Technology Staff: Due to a recent update to Enterprise BLUEcloud payment forms, the Internet Explorer based Public Web Browser (PWB) is not able to properly display the ProPay transaction page. Libraries using the IE Public Web Browser at their PACs may be unable to process payments through Enterprise and will receive payment errors when this occurs. While the use of Public Web Browser is not officially supported by SirsiDynix for use with Enterprise, they have confirmed that the Chrome based Public Web Browser is able to process ProPay payments without issue. If you are currently using PWB for IE, we recommend upgrading your installation to the current version of PWB for Chrome. PWB for Chrome can be downloaded from TeamSoftware Solutions here: https://www.teamsoftwaresolutions.com/files/PWBv3cef.zip The current RAILS license for PWB will work with the Chrome version. The RAILS license is available here (login required): https://www.railslibraries.info/system/files/Members/discounts/2017_Public_… Thank you, Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Enterprise outage 3/9
by Ian Nosek 09 Mar '17

09 Mar '17

SWAN Member Library Staff: We are currently experiencing an outage of our Enterprise catalog. SirsiDynix is currently restarting Enterprise and we anticipate service to be restored shortly. We will update as we have more information. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN Circulation Advisory Agenda and Minutes
by Kate Boyle 08 Mar '17

08 Mar '17

++ Please route to appropriate personnel ++ Attached is the agenda for next week's Circ Advisory Committee meeting as well as the Minutes from the January meeting. This is as always an open meeting and all are welcome to attend, including our new member libraries in MAGIC and LINC. Meeting starts at 9:30 AM Wednesday the 15th in the Meeting Room at the RAILS Burr Ridge office. Whoever volunteered to bring treats, I hope you remember as I have forgotten. See you all next week. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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10-Second Enterprise Survey
by webmaster＠swanlibraries.net 07 Mar '17

07 Mar '17

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2017 SWAN Board Election: Self-Nominations Now Open!
by Brande Overbey 06 Mar '17

06 Mar '17

SWAN Library Directors and Administrators: We are pleased to announce the start of the 2017 SWAN Board election process. SWAN will have two open at-large position on the Board starting July 1, 2017. The SWAN Board is currently comprised of seven library directors elected from our SWAN member libraries. Board member responsibilities include: * Acting on issues affecting the long-term future of SWAN * Monitoring SWAN's finances and the overall financial health of SWAN * Maintaining open lines of communication with the SWAN membership Since our open seats are all at-large, any director can submit a statement of interest for this election. The goal is to have an open process and at the same time ensure that all SWAN membership is represented during elections. Any library director/administrator interested in running for the Board should fill out the form located at the link below: https://support.swanlibraries.net/news/2017-03-06/2017-swan-board-election-… The Self-Nomination Form will be available until Friday, March 24th at 5pm CST. Candidates will be announced via SWANcom on Monday, April 3rd. Our voting process will run for three weeks, from Monday May 1st through Friday May 19th. The elected board members will be announced at the June Quarterly Meeting. Please let me know if you have any questions! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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New phone numbers for South Holland PL
by Kate Boyle 06 Mar '17

06 Mar '17

The South Holland Public Library, 16250 Wausau Avenue, has new phone numbers effective March 3, 2017. Main: 708-527-3150 Public Services: 708-527-3160 Robin Wagner, Director: 708-527-3104 Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Update* Intermittent Enterprise OPAC Outages 3/4
by Steven Schlewitt 04 Mar '17

04 Mar '17

SWAN Member Library Staff: The Enterprise outage has unfortunately persisted. We're currently awaiting response from the SirsiDynix support team and will report as soon as additional information is available. We sincerely apologize for the inconvenience. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Saturday, March 4, 2017 6:31 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Intermittent Enterprise OPAC Outages 3/4 Importance: High SWAN Member Library Staff: We've received reports of intermittent outages affecting the Enterprise OPAC this evening and have contacted SirsiDynix support for further investigation. They've acknowledged a potentially widespread issue affecting all SirsiDynix SaaS-hosted customers, but also informed me that the issue should now be resolved. Either way, we'll continue to monitor the situation throughout the evening and send additional SWANcoms if the issues persist. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Intermittent Enterprise OPAC Outages 3/4
by Steven Schlewitt 04 Mar '17

04 Mar '17

SWAN Member Library Staff: We've received reports of intermittent outages affecting the Enterprise OPAC this evening and have contacted SirsiDynix support for further investigation. They've acknowledged a potentially widespread issue affecting all SirsiDynix SaaS-hosted customers, but also informed me that the issue should now be resolved. Either way, we'll continue to monitor the situation throughout the evening and send additional SWANcoms if the issues persist. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Join us in Burr Ridge tomorrow morning for the Quarterly meeting
by Susan Ricker 01 Mar '17

01 Mar '17

SWAN Member Libraries, Our March Quarterly membership meeting is almost here! Tomorrow morning, join us in the Burr Ridge main meeting room (125 Tower Drive, Burr Ridge, IL 60527) at 9:30 a.m. We'll share SWAN updates with you, and also hold a vote on the FY18 budget. This will be an in-person vote, meaning that if you're streaming and participating in the meeting online, you will not be able to vote. You can review the agenda and packet here: https://support.swanlibraries.net/sites/default/files/meeting/2017-03-02/pa…. To view the meeting live, go to: http://live.railslibraries.info Also, you are all invited to join us for an Open House with light refreshments and tours at our new office space, 800 Quail Ridge Drive in Westmont (about a 10 minute drive from RAILS Burr Ridge) immediately following the Quarterly meeting. We hope to see you there! Please let us know if you have any questions. We'll be open to visitors through the early afternoon if you'd like to get lunch first before stopping by for our Open House. [cid:image001.jpg@01D29288.C5640640] Susan Ricker Library Relations Specialist susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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