November 2015 - SWANcom - swanlibraries.net

2016 SWAN Membership Meeting Calendar Now Available
by Brande Overbey 23 Nov '15

23 Nov '15

Hello SWAN Membership: The 2016 Board Meeting Calendar (including Quarterly meetings) is now approved by the Board and available for you here: https://support.swanlibraries.net/system/files/Public/Staff/SWAN_Membership… Please note that, as mentioned at the last Committee of the Whole meeting, we do not have scheduled Committee meetings in 2016 but instead will call them only as needed. Let me know if you have any questions at all! Thank you, Brande Overbey SWAN Office Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://www.railslibraries.info

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Updates from SWAN Bibliographic Services
by Karen Bar 20 Nov '15

20 Nov '15

+++ Please route to appropriate personnel +++ Graphic novels Beginning on December 1, 2015 all new bibliographic records for graphic novels added to the SWAN catalog will be created as individual monograph records. We will discontinue previous SWAN practice of using a monographic series record for the numbered series. Existing monographic series records will be closed out as we add the next title in the series. This decision was made by SWAN Bibliographic Services staff and SWAN OCLC Cataloging Libraries. In recent years, we have experienced challenges with the monographic series records both in acquisitions and cataloging. We believe this change will enhance the patron holds experience. Please make note that you will no longer add a subfield |z to the call number as there will be an individual record for each volume/title. Item Category 1 Large Type We have discovered that some Large Type items did not have Item Category 1 mapped to Large Type during the migration data mapping process. There are approximately 20,000 items that have Item Type Large Type and Item Category 1 Book. We will perform a global update to change these to Item Category 1 Large Type next week. Additional DISCARD User If you would like one additional DISCARD User for your library, please submit a ticket request to help(a)swanlibraries.net<mailto:help@swanlibraries.net> . We have received feedback from libraries that an additional DISCARD User might be helpful depending on local work flow. Items checked out to the additional DISCARD User will be processed for deletion with the monthly deletions on the 1st of each month. If you have any questions, please contact me. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

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Enterprise Upgrade Status - COMPLETE
by susan.ricker＠railslibraries.info 19 Nov '15

19 Nov '15

From the SWAN Support Website: The overnight Enterprise catalog update was a success and is now complete. Throughout today, Thursday, November 19, SWAN staff will be monitoring the catalog to ensure quality and apply any corrections if needed. If you see experience any problems, please email help(a)swanlibraries.net to share a screengrab or description of the problem. We'll address your issue right away. Thank you for your patience during our upgrade; you can now enjoy features like: * *Improved search results* – Popular titles will appear with better relevancy * *Wording changes to drop-down search menus* – To navigate the catalog more intuitively * *New facet for eBook vendors OverDrive, 3M, and Baker & Taylor* – So patrons can see your favorite eBook provider or other preferences first Better labels for your favorite searches: * *All Libraries* searches all SWAN libraries and your library’s eBooks, which you can download directly from the catalog * *All Libraries (no eBooks)* searches all SWAN libraries and excludes eBooks * *Downloadable eBooks and eAudiobooks* searches your library’s downloadable collections; you can place holds and download titles directly from the catalog * *Library logos resized* – Part of the upgrade includes changes to cascading style sheets (CSS) files, which are website page controls in Enterprise 4.5 resulting in smaller library logos. * *NYTimes logo* - You may have noticed that several months ago we removed the NYTimes logo from the best seller lists on the front page. This logo for some reason links to a page for developers, not patrons, so we removed it. As part of the Enterprise 4.5 CSS changes, it is back, but we will work to remove it again on Thursday November 19. * *eResource Central* - Some of the changes to eResource Central, including renaming Digital Catalog to Downloadable eBooks and eAudiobooks, or the addition of the vendor facet may not be complete first thing in the morning on Thursday, November 19. These changes must be done one by one for each library, and our work may extend into your regular operating hours. This work will not require any downtime or otherwise impact the system. Access the "SWAN Enterprise 4.5 Release Notes" here to learn more about the upgrades, including: https://support.swanlibraries.net/system/files/Members%20Only/Enterprise/SW… [1] Originally posted at: https://support.swanlibraries.net/news/2015-11-19/enterprise-upgrade-status… [1] https://support.swanlibraries.net/system/files/Members%20Only/Enterprise/SW…

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Enterprise Upgrade eResource Central Index Running
by Aaron Skog 19 Nov '15

19 Nov '15

SWAN Libraries: The three Enterprise harvest steps have completed. The next step is for SirsiDynix to run the eResource Central re-index which is a required step. They started this process around 2:30am. Currently the Enterprise default profile is searching and returning results, but until this re-index completes, no library profile will return search results. Updates on the Enterprise upgrade can be viewed here: https://support.swanlibraries.net/news/2015-11-19/enterprise-upgrade-status Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

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Enterprise Upgrade Data Harvest Running
by Aaron Skog 19 Nov '15

19 Nov '15

SWAN Libraries: The catalog is no longer down. The next step in the upgrade is for Enterprise to run a full harvest of Symphony data. It has completed the first of three harvest steps required. Presently the catalog is not returning any search results. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

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Enterprise Upgrade to Version 4.5 Has Begun
by Aaron Skog 18 Nov '15

18 Nov '15

SWAN Libraries: The Enterprise catalog will be halted for the upgrade to version 4.5 effective immediately. Please refer to the SWAN support website announcement for details: https://support.swanlibraries.net/news/2015-11-17/enterprise-upgrade-schedu… Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

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SWAN phones are back up !
by Kate Boyle 17 Nov '15

17 Nov '15

Everyone- We are happy to report that our phone problem has been resolved. The SWAN phones are now working (both inbound and outbound). Thank you for your understanding and patience. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

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Phone system down at SWAN /RAILS headquarters
by Kate Boyle 17 Nov '15

17 Nov '15

Everyone - SWAN and RAILS have been experiencing problems with outbound phone calls this morning. Recently, the problem has expanded to include no phone service inbound or outbound. Our service provider/carrier has not projected a time for a resolution to our problem. In the interim, please communicate with us via the ticket system (help(a)swanlibraries.net<mailto:help@swanlibraries.net> ). We are sorry for the inconvenience. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

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Enterprise Upgrade Scheduled Wednesday, Nov 18 After Close
by Aaron Skog 17 Nov '15

17 Nov '15

On Wednesday, November 18, the SWAN Enterprise catalog will be inaccessible during a scheduled upgrade from version 4.3 to version 4.5, starting at 9:00 PM and lasting approximately 2 hours. We will notify libraries via the SWANcom email list during this upgrade with our progress. On Thursday, November 19, libraries can expect the catalog to be fully functional upon resumption of morning business hours. Access the "SWAN Enterprise 4.5 Release Notes" here to learn more about the upgrades scheduled, including: https://support.swanlibraries.net/system/files/Members%20Only/Enterprise/SW… * Improved search results - Popular titles will appear with better relevancy * Wording changes to drop-down search menus - To navigate the catalog more intuitively * New facet for eBook vendors OverDrive, 3M, and Baker & Taylor - So patrons can see your favorite eBook provider or other preferences first Better labels for your favorite searches: * All Libraries searches all SWAN libraries and your library's eBooks, which you can download directly from the catalog * All Libraries (no eBooks) searches all SWAN libraries and excludes eBooks * Downloadable eBooks and eAudiobooks searches your library's downloadable collections; you can place holds and download titles directly from the catalog * Library logos resized - Part of the upgrade includes changes to cascading style sheets (CSS) files, which are website page controls in Enterprise 4.5 resulting in smaller library logos. * NYTimes logo - You may have noticed that several months ago we removed the NYTimes logo from the best seller lists on the front page. This logo for some reason links to a page for developers, not patrons, so we removed it. As part of the Enterprise 4.5 CSS changes, it is back, but we will work to remove it again on Thursday November 19. * eResource Central - Some of the changes to eResource Central, including renaming Digital Catalog to Downloadable eBooks and eAudiobooks, or the addition of the vendor facet may not be complete first thing in the morning on Thursday, November 19. These changes must be done one by one for each library, and our work may extend into your regular operating hours. This work will not require any downtime or otherwise impact the system. Throughout our upgrade we will send regular updates. You can check the banner on the homepage of support.swanlibraries.net for updates as well. This is part of an ongoing effort to bring you the best catalog experience possible. Share questions or comments with help(a)swanlibraries.net about how the SWAN catalog is working for you and your discovery process. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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BookMyne for Android App Upgrade Announcement
by Steven Schlewitt 13 Nov '15

13 Nov '15

>From the SWAN Support Website: *Via SirsiDynix support bulletin at https://support.sirsidynix.com/alert/55435* SirsiDynix is pleased to announce a new version of the BookMyne Android App that will be made available to patrons in the Google Play Store on Monday, November 16th. To support the improvements in the app, we will need to update worldwide servers between the hours of 9:00 and 11:00 a.m. Mountain Time that same day. While we are upgrading the worldwide servers, patrons will experience a temporary state where they cannot access information from their local library during that time. They will not receive an error message indicating why, but functionality will be restored shortly. As patrons login to BookMyne after the upgrade, they will be required to upgrade their app. Patrons will then be able to take advantage of the new functionality and speed provided by the upgrade. If you have any questions following the upgrade, please contact SWAN Support at 630.734.5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Originally posted at: https://support.swanlibraries.net/news/2015-11-13/bookmyne-android-app-upgr… Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

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