SWAN Member Libraries & Cataloging Staff:
Please be aware that the indexing issues that first occurred Sunday morning have
persisted.
You may encounter record issues throughout the day until the next successful run of the
ADUText report. These issues will most likely impact records that were
added/deleted/updated over the weekend and are typically in the form of "heading keys
need to be indexed" errors in WorkFlows. You may see these errors when searching,
modifying, or checking in/out the impacted records.
If you encounter any record errors, please open a ticket
(help@swanlibraries.net<mailto:help@swanlibraries.net>) with the pertinent
information.
SirsiDynix is currently investigating the root cause of this indexing issue.
Please see the Known
Issue<https://support.swanlibraries.net/issue/90453> posted to
our support site for updates.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription
Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.s…
From: SWAN Communications <swancom(a)list.swanlibraries.net>
Sent: Sunday, February 13, 2022 7:42 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Record Index Errors due to Overnight Maintenance Issues - 2/13/22
SWAN Member Libraries & Cataloging Staff:
Please be aware, last night we encountered an abnormal ADUText report, which handles our
daily record maintenance and processing. That being the case, you may encounter record
issues throughout the day until the next successful run of the ADUText report. These
issues will most likely impact records that were added/deleted/updated yesterday and are
typically in the form of "heading keys need to be indexed" errors in WorkFlows.
You may see these errors when searching, modifying, or checking in/out the impacted
records.
We've reached out to SirsiDynix Support with hopes to mitigate some of the record
issues that may be encountered, but if you come across these records, please email a list
to help@swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them
to SirsiDynix for further investigation and temporary correction. Otherwise, all record
issues should be cleared with tonight's regularly scheduled maintenance.
A Known
Issue<https://support.swanlibraries.net/issue/90453> has been posted to our
support site and will be updated as new information becomes available.
Ian Nosek
Systems Administrator, Information Technology & Systems Support
ian@swanlibraries.net<mailto:ian@swanlibraries.net> * 630-326-5886
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> *
catalog.swanlibraries.net<https://catalog.swanlibraries.net/>