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Long Running Overnight Processing Reports

by SWAN Communications

SWAN Member Libraries Staff: We’re currently monitoring a long-running overnight maintenance report, ADUText, which is creating delays to the morning report schedule. As ADUText and the subsequent overnight maintenance reports continue processing, you may encounter several errors: * “Heading keys need to be indexed” when accessing an item record * Item records are unsearchable by title (but can be accessed by Standard Number) * Various general indexing errors when accessing or attempting to catalog item records Some of the processes that have not yet completed are: * Blocking of patrons for Fine Free overdue items * Billing process of items 42 days overdue * Cancelling of expired holds on the holdshelf * Compiling of holds for pull lists * Preparing and sending of notices Please refrain from pulling your expired holds from the holdshelf until we give the all clear. SWAN Library Services 915 Harger Rd. Suite 260 - Oak Brook IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://swanlibraries.net<https://support.swanlibraries.net/>

7 hours, 23 minutes

Library of Things Visibility Filter in Aspen

by SWAN Communications

Good morning, We are excited to share information on our new Library of Things visibility filter in Aspen. Please see our news post here<https://swanlibraries.net/news/2025-09/94989> for more details. The go-live date for all member libraries is set for Tuesday, September 30th. If you have any questions or would like to opt in early or opt out fully, please send in a ticket. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 week, 6 days

Scheduled Maintenance -- Rebuild Headings and Text Database Indexes Sunday, 8/31

by SWAN Communications

Good afternoon, SWAN Member Library Staff: SWAN will be performing scheduled maintenance on our indexes this Sunday, August 31st, after all libraries are closed. These reports do take several hours to run so there may be a delay in the start of the standard reports for Labor Day Monday, September 1st. WorkFlows will not be available during the scheduled maintenance window. The Aspen online catalog will still be available for patrons. Have a great day! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 weeks, 1 day

SWAN Quarterly 9/4/25 meeting agenda & packet posted

by SWAN Communications

Hello SWAN Library Directors & Administrators- The meeting agenda and packet for the September 4th SWAN Directors and Administrators meeting is now available. See the link below to access the meeting location and register for the Zoom live-stream if you are unable to attend in person. SWAN Quarterly Meeting https://swanlibraries.net/meeting/94712 The meeting will include updates on EBSCO Explora which is a new platform available to public libraries. We will also provide an overview of the enhanced online patron registration which went live this week! Register for the Zoom live stream If you are unable to attend at the Oak Brook Public Library, please use the link below to register in advance. You will be emailed the information to join after registration. https://swanlibraries-net.zoom.us/meeting/register/tZ0qc-2spj8uEtO1vX9yUP59… Have a great holiday! Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 weeks, 5 days

MobileStaff Kits Now Available

by SWAN Communications

SWAN Member Library Staff: MobileStaff kits are available to request for library staff use. These kits contain an iPad, scanner, and printer and may be used to circulate material, issue cards, or conduct an inventory. If your library has been curious about MobileStaff's capabilities, this is a great opportunity to test out the equipment and see if MobileStaff might be a useful addition to your library's workflow. MobileStaff documentation is available on our support site<https://swanlibraries.net/documentation/94943>. To place a title-level hold, the kits are listed in WorkFlows as SWAN MobileStaff Kit. These cases will arrive locked, and the combination will be displayed in a circ note when the item is scanned. Please notify SWAN Support if you encounter any issues accessing the case. Thanks! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 weeks, 6 days

SWAN support site now at swanlibraries.net

by SWAN Communications

Good afternoon member libraries, The SWAN support site is now at swanlibraries.net. The first time you log in via Library Learning (L2) you will see a one-time prompt to grant access. Any saved links to support.swanlibraries.net should redirect, and no action is needed on your part. If you do encounter a broken link, please open a ticket at help(a)swanlibraries.net You can read more in our news post: https://swanlibraries.net/news/2025-08/94935 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 weeks

Online Patron Registration Is Live!

by SWAN Communications

Our Online Patron Registration Tool, powered by Patron Point, is live! The SWAN-hosted registration form is available for you to use, or you can embed the form on your own websites. You do not have to use the tool to register patrons or promote it, but you should become familiar with how it works. Please see this news post for more information and links to documentation: Online Patron Registration Is Live!<https://support.swanlibraries.net/news/2025-08/94941> SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 weeks

Re: SWAN website updates coming Tuesday, August 26th

by SWAN Communications

Correction to the email subject line and body date: the website update is occurring on **Tuesday, August 26th.** Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Aaron Skog Sent: Wednesday, August 20, 2025 10:48 AM To: SWAN Communications <swancom(a)list.swanlibraries.net> Subject: SWAN website updates coming Tuesday, August 25th To membership- The SWAN support site is moving! It will now be located at swanlibraries.net. The support.swanlibraries.net URL will begin redirecting on Tuesday, August 25th. We have detailed the changes that will occur early Tuesday morning next week before libraries open. The news post linked below provides details on the URL and links that will change. What is changing? https://support.swanlibraries.net/news/2025-08/94935 The SWAN website has gradually undergone a series of updates over the past few months, with usability testing with library staff during this period. Please read the news post to better understand how the new site menu will work, and how we have removed nearly all our documentation to be publicly accessible and no longer require a login (some areas will remain password protected, which we detail in the news posted). Our goal is to lower the barrier to allow library staff to obtain the support information they need more easily. There will be reminders sent out next week as the change occurs. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 weeks, 5 days

SWAN website updates coming Tuesday, August 25th

by SWAN Communications

To membership- The SWAN support site is moving! It will now be located at swanlibraries.net. The support.swanlibraries.net URL will begin redirecting on Tuesday, August 25th. We have detailed the changes that will occur early Tuesday morning next week before libraries open. The news post linked below provides details on the URL and links that will change. What is changing? https://support.swanlibraries.net/news/2025-08/94935 The SWAN website has gradually undergone a series of updates over the past few months, with usability testing with library staff during this period. Please read the news post to better understand how the new site menu will work, and how we have removed nearly all our documentation to be publicly accessible and no longer require a login (some areas will remain password protected, which we detail in the news posted). Our goal is to lower the barrier to allow library staff to obtain the support information they need more easily. There will be reminders sent out next week as the change occurs. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 weeks, 6 days

Patron Point Orientation Recording Available

by SWAN Communications

Last week, SWAN hosted two orientation sessions for the upcoming Patron Point Online Patron Registration rollout. If you were unable to attend, there is a recording available on our support site. See this news post for more information: Patron Point Orientation Recording Available<https://support.swanlibraries.net/news/2025-08/94938> Thank you! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 weeks, 1 day

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