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SWAN Quarterly 6/4/26 meeting agenda & packet available

by SWAN Communications

Hello SWAN Library Directors & Administrators- The agenda and packet for the Thursday, June 4th meeting is available from the link below. https://swanlibraries.net/meeting/95057 The meeting will include a presentation of the recently completed membership events led by the SWAN Board Strategic Planning Committee. The packet includes an overview of the events and the themes that emerged from the discussions with member library staff and directors. We also have planned an overview of the second quarter SWAN projects, and an update on the information security audit and what steps SWAN has taken to address those findings. The meeting will be held at Oak Brook Public Library at 10:00 a.m. and will include an online streaming of the meeting. Register in advance to obtain the Zoom link information. https://swanlibraries-net.zoom.us/meeting/register/h-0q8ZaZT2y5IPnBQnKMYg See you next week! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

10 hours, 31 minutes

Web Services Upgrade Scheduled For This Evening

by SWAN Communications

Good morning, This evening (June 1st), SirsiDynix will upgrade a component of our Symphony ILS called Web Services<https://swanlibraries.net/documentation/64765#section-sirsidynix-web-servic…>. Web Services brokers connections to Symphony from vendors/services like Springshare, Kanopy, Aspen (the online catalog) and more. This operation will not affect the Symphony ILS itself or SIP2 connectivity. The upgrade is scheduled to begin at 10pm and is expected to take approximately 30-60 minutes. SWAN Library Services 915 Harger Rd. Suite 260 - Oak Brook IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://swanlibraries.net

1 day, 9 hours

Some BLUEcloud Analytics Reports not being delivered

by SWAN Communications

Some of the BLUEcloud Analytics report subscriptions have not been delivered. We are working with SirsiDynix to resolve the issue. Please open a ticket if you have not received your report subscription. We will update the Known Issue<https://swanlibraries.net/issue/95117> on our website as we have more information. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> • 630.326.8714 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 day, 13 hours

SWAN Aspen Catalog Down

by SWAN Communications

SWAN Member Library Staff, We are seeing issues with the Aspen catalog and app due to high load. Our support team is currently working to restore access. We will update our Known Issue<https://swanlibraries.net/issue/95116> on the SWAN website as we have more information. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

6 days, 7 hours

Aspen Release 26.05

by SWAN Communications

Good morning member libraries, The Aspen 26.05 release is live. This release includes enhancements to Aspen Administration for managing special hours and purchase suggestion requests; improvements to the language filter; and customized templates for saved search emails. Additional information about this release is available in our news post: https://swanlibraries.net/news/2026-05/95114 For any questions or issues, contact help(a)swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 days, 15 hours

Reminder: BLUEcloud Analytics URL Change

by SWAN Communications

This is a reminder that the URL to access BLUEcloud Analytics has been changed due to a server migration. The new URL is https://swan-bca.bc.sirsidynix.net/bcanalytics/asp/Main.aspx The legacy URL will no longer function starting tomorrow, May 21st. While usernames and passwords were transferred, we have had a couple of libraries report difficulty logging in, requiring a password change. Please take a moment to ensure you can access BLUEcloud Analytics via the new URL. If you experience difficulty, open a ticket and we will assist you. Thank you! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 week, 6 days

Delays in overnight processing

by SWAN Communications

We are experiencing delays in overnight processing. WorkFlows is up and running but there will be reduced functionality until the processing is complete. See this news post<https://swanlibraries.net/issue/94993> <https://swanlibraries.net/issue/94993> for details and updates. SWAN Library Services 915 Harger Rd. Oak Brook IL 60523 St. 260 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 week, 6 days

SWAN email service restored

by SWAN Communications

Our email service has been restored and emails will go through as normal from now on. We don't anticipate any further disruption. SWAN Library Services 915 Harger Rd. Oak Brook IL 60523 St. 260 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 weeks

Email Delivery from SWAN

by SWAN Communications

SWAN is experiencing issues with email delivery. For more information please see our known issue: https://swanlibraries.net/issue/95111 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 weeks, 3 days

Complete: Hoopla Flex Launch

by SWAN Communications

Dear Member Libraries, Reindexing Hoopla Flex libraries is now complete. Flex libraries will now see their titles in Aspen and the SWAN Libraries+ app. If you are not seeing a specific title or availability is not correct, please submit a ticket to the SWAN Help Desk. If you become a Flex library in the future, you must let SWAN know if you wish to see those titles in the catalog. There is a setting that needs to be turned on, and a full Hoopla reindex will have to be done in order to bring in those additional titles. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 weeks, 4 days

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