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SWAN website outage 6/2 - service restored

by SWAN Communications

Good morning member libraries, Our website was down yesterday evening and some libraries reported issues accessing the transit label generator. Our website issues have been resolved and access to the transit label generator has been restored. If you encounter any additional issues, please submit a ticket. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 days, 1 hour

SWAN Quarterly meeting 6/5/25 agenda & packet now available

by SWAN Communications

Hello SWAN member library directors & administrators- The agenda and packet for this week's meeting at Oak Brook Public Library is ready for you from the link below. https://support.swanlibraries.net/meeting/94711 Topics include: * SWAN 2025 platform survey analysis * Online patron registration project update * Inactive patron record removal process overview * SWAN Board election results Register for the meeting ahead of time via Zoom if you wish to attend remotely. https://swanlibraries-net.zoom.us/meeting/register/tZ0qc-2spj8uEtO1vX9yUP59… We look forward to seeing you! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 days, 21 hours

Reminder: Web Services Upgrade Monday 5/26

by SWAN Communications

Good morning member libraries, On Monday May 26th SirsiDynix will be upgrading a component of our Symphony ILS called Web Services<mailto:https://support.swanlibraries.net/documentation/64765%23section-sirs…>. Web Services brokers connections to Symphony from vendors/services like Springshare, Kanopy, Aspen (the online catalog) and more. This operation will not affect the Symphony ILS itself or SIP2 connectivity. The upgrade is scheduled to begin at 11pm and will take approximately 30-60 minutes. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 weeks

BLUEcloud Analytics Report Subscriptions Not Delivered

by SWAN Communications

SWAN Member Library Staff, The BLUEcloud Analytics Report Subscriptions were not delivered yesterday and today due to a technical issue. We have resolved the issue and had SirsiDynix re-run the subscriptions for today. We apologize for the inconvenience. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 weeks

Aspen 25.05 is live

by SWAN Communications

Good morning member libraries, The Aspen 25.05 release is live. This release fixed issues with the Boundless integration; you will now see Boundless titles for your library in the catalog and app again. More information about this release is on the SWAN support site: https://support.swanlibraries.net/news/2025-05/94851 For any questions, submit a ticket<https://swanlibraries.haloitsm.com/portal/service?btn=87&itil_requesttype_i…> or contact help(a)swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 weeks, 2 days

Three candidates for three SWAN Board seats

by SWAN Communications

The self-nomination period has ended and the slate of candidates for the three seats on the SWAN Board will be the following. Since there are the three candidates who volunteered for the three open seats, SWAN will not have to conduct an election for the 2025 cycle. Congratulations to the three library directors who will be seated July 2025 (please note, the SWAN Board has not approved its meeting schedule for the FY2026 year). Ben Weseloh, West Chicago Public Library District Laura Van Cleve, Richton Park Public Library District Ridgeway Burns, Itasca Community Library You can read their submitted statements from the SWAN news post below. https://support.swanlibraries.net/news/2025-05/94855 Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 weeks, 6 days

4/30 - Record indexing errors due to overnight processing issues

by SWAN Communications

SWAN Member Library Staff: Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. Please check the Known Issue for more information. https://support.swanlibraries.net/issue/94850 SWAN Library Services 915 Harger Road Ste. 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month

SWAN Board seeking candidates - nominate yourself!

by SWAN Communications

Hello SWAN library directors & administrators- The SWAN Board is calling for representation from all member library directors/administrators for three at-large positions, with terms beginning on July 1, 2025. The online form to submit the self-nomination statement is open on the SWAN Support site (login required). Information about the SWAN Board, the election timetable, and SWAN governance can be found on the SWAN Board webpage under "Information for Board Members.<https://support.swanlibraries.net/board-information/64973>" The self-nomination form will be open until Friday, May 2, 2025. Link to the self-nomination form<https://support.swanlibraries.net/form/94600> If you have any questions about the board or would like to reach out to current board members, please reach out! SWAN Board Member Library Email Term Expires Dawn Bussey Glen Ellyn Public Library dawnbussey(a)gepl.org<mailto:dawnbussey@gepl.org> July 1, 2027 Zach Musil Tinley Park Public Library zmusil(a)tplibrary.org<mailto:zmusil@tplibrary.org> July 1, 2027 Anna Wassenaar Blue Island Public Library awassenaar(a)blueislandlibrary.org<mailto:awassenaar@blueislandlibrary.org> July 1, 2025 Colleen Waltman Homewood Public Library colleenw(a)homewoodlibrary.org<mailto:colleenw@homewoodlibrary.org> July 1, 2025 Jesse Blazek Palos Heights Public Library jblazek(a)phlibrary.org<mailto:jblazek@phlibrary.org> July 1, 2025 Samantha Johnson Roselle Public Library sjohnson(a)rosellepld.org<mailto:sjohnson@rosellepld.org> July 1, 2026 Jennifer Cottrill Midlothian Public Library jcottrill(a)midlothianlibrary.org<mailto:jcottrill@midlothianlibrary.org> July 1, 2026 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

Partial restoration of missing checkout history in Aspen

by SWAN Communications

Good morning member libraries, The partial restoration of missing checkout history in Aspen is complete. At this time, all titles that could be restored are in patrons' histories in My Account. As a reminder of this issue, some patrons had missing titles in the catalog impacting titles checked out between January 2025 and March 2025. This issue corresponded to the server outages we experienced during that period and was resolved with our move to our new hosting and support provider in March. While we worked to restore as much lost data as we could, this is a partial restoration - some patrons may still notice missing titles. If you work with patrons who have missing titles, they can manually add titles to their history<https://support.swanlibraries.net/documentation/84949> if they wish. More details are available on the SWAN support site: https://support.swanlibraries.net/issue/94822 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

SWAN Help Desk migration complete

by SWAN Communications

SWAN is now live on our new help desk system, powered by HaloITSM. Our staff is transferring open tickets to the new environment, and you may receive some e-mails as that process continues. You may begin sending tickets through our help desk portal, accessible here: https://swanlibraries.haloitsm.com/portal. An L2 account is required to access the portal. Also, you may continue sending tickets through help(a)swanlibraries.net<mailto:help@swanlibraries.net>. For more information, see this new post: SWAN Help Desk migration is complete<https://support.swanlibraries.net/news/2025-04/94849>. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 month, 1 week

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