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by SWAN Communications

Good morning member libraries, The Aspen 26.06 release is live. This release includes changes to non-fiction holds functionality and the Titles On Hold page in My Account. Additional information about this release is available in our news post: https://swanlibraries.net/news/2026-06/95126 For any questions or issues, contact help(a)swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 hour, 31 minutes

Overnight processing finished abnormally

by SWAN Communications

Our overnight ADUText report encountered errors. You may encounter errors opening records throughout the day. Please see the known issue<https://swanlibraries.net/issue/95125> on our support site for the latest updates. SWAN Library Services 915 Harger Rd. Oak Brook IL 60523 St. 260 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 days, 1 hour

Acquisitions EDI Processing Errors

by SWAN Communications

SWAN Member Library Staff: We have had several EDI reports stalling recently. We had another EDI report stall today. We were able to see the report today was stalled because it was not able to login to the Ingram server. We have suspended all EDI File Retrieval and EDI File Transmission reports until we are able to resolve the issue. We will update the Known Issue<https://swanlibraries.net/issue/95122> as we have more information. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 week

Aspen is down

by SWAN Communications

Good afternoon member libraries, The catalog and app are currently down and we are investigating. We will update our known issue here, and send an all clear follow up email. https://swanlibraries.net/issue/95124 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 week

BLUEcloud Analytics Inactive Patron List and Monthly Snapshot Reports

by SWAN Communications

SWAN Member Library Staff: We received a report that the link included in the Review Inactive Patron History List email was still pointing to the old BLUEcloud Analytics server. We re-ran the history list subscription for all libraries after SirsiDynix resolved the issue. We also re-ran the Monthly Snapshot reports due to the email delivery issues some libraries were experiencing. The emails for these reports went out Wednesday, June 10 and Thursday, June 11. Please open a ticket if you have not received the emails for the reports. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 week, 4 days

Some BLUEcloud Analytics Reports not being delivered

by SWAN Communications

Some of the BLUEcloud Analytics report subscriptions have not been delivered. We are working with SirsiDynix to resolve the issue. Please open a ticket if you have not received your report subscription. We will update the Known Issue<https://swanlibraries.net/issue/95117> on our website as we have more information. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> • 630.326.8714 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 weeks, 6 days

Resolved: Slowness, high load issues in the Aspen catalog and app

by SWAN Communications

Load is fully restored in the catalog. If you see an error "429: too many requests" please email help(a)swanlibraries.net or open a ticket. Our hosting provider, Grove, throttled several IPs causing very high traffic - if you see that error, it may mean your IP has been throttled. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 weeks, 6 days

Slowness, high load issues in the Aspen catalog and app

by SWAN Communications

Good morning member libraries, We are seeing high load and slowness in the Aspen catalog and app. Our hosting support provider is investigating and we hope to have these issues resolved soon. We are updating this known issue on our website: https://swanlibraries.net/issue/95119 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 weeks

SWAN Quarterly 6/4/26 meeting agenda & packet available

by SWAN Communications

Hello SWAN Library Directors & Administrators- The agenda and packet for the Thursday, June 4th meeting is available from the link below. https://swanlibraries.net/meeting/95057 The meeting will include a presentation of the recently completed membership events led by the SWAN Board Strategic Planning Committee. The packet includes an overview of the events and the themes that emerged from the discussions with member library staff and directors. We also have planned an overview of the second quarter SWAN projects, and an update on the information security audit and what steps SWAN has taken to address those findings. The meeting will be held at Oak Brook Public Library at 10:00 a.m. and will include an online streaming of the meeting. Register in advance to obtain the Zoom link information. https://swanlibraries-net.zoom.us/meeting/register/h-0q8ZaZT2y5IPnBQnKMYg See you next week! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 weeks

Web Services Upgrade Scheduled For This Evening

by SWAN Communications

Good morning, This evening (June 1st), SirsiDynix will upgrade a component of our Symphony ILS called Web Services<https://swanlibraries.net/documentation/64765#section-sirsidynix-web-servic…>. Web Services brokers connections to Symphony from vendors/services like Springshare, Kanopy, Aspen (the online catalog) and more. This operation will not affect the Symphony ILS itself or SIP2 connectivity. The upgrade is scheduled to begin at 10pm and is expected to take approximately 30-60 minutes. SWAN Library Services 915 Harger Rd. Suite 260 - Oak Brook IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://swanlibraries.net

3 weeks, 1 day

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