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Searching in WorkFlows resulting in "Heading not found" error

by SWAN Communications

We have multiple libraries reporting that searching for newly imported bibliographic records in WorkFlows is resulting in a "Heading not found" error. You may encounter errors when opening records in WorkFlows throughout the day. Please seen the known issue<https://swanlibraries.net/issue/95143> on our support site for the latest updates.

1 week, 4 days

2026 July Quarterly Billing is Available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://swanlibraries.net/news/2026-07/95144> for full details. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 week, 4 days

Aspen Release 26.07

by SWAN Communications

Good morning member libraries, The Aspen 26.07 release is live. This release includes settings to make your theme full-width and backend updates to the SWAN Libraries + app. Additional information about this release is available in our news post: https://swanlibraries.net/news/2026-07/95142 For any questions or issues, contact help(a)swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 week, 5 days

SWAN Expo Final Session Schedule available

by SWAN Communications

SWAN Expo is a month away on August 21st at NIU Naperville Meeting and Conference Center. The full session list is now available on our support site, including our keynote address "Protecting Patrons' Data Privacy with Digital Vendors" with Dorothea Salo from the College of Computing & Artifical Intelligence at University of Wisconsin-Madison. Tickets are $45, and registration closes August 14th. We hope to see many of you there! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 week, 6 days

Scheduled Database Maintenance Over July 4th Holiday

by SWAN Communications

We will be performing scheduled database maintenance over the July 4th weekend. The maintenance window is scheduled to begin after libraries close on Friday, July 3rd and to extend through the following day. There may be a delay in the start of standard reports on Sunday, July 5th, but we do not anticipate downtime for library staff. The Aspen online catalog will still be available, though My Account features may be briefly unavailable during maintenance . Online patron registration will also remain active during processing. We will send an all-clear when processing is complete. Thank you! SWAN Library Services 915 Harger Rd. Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 weeks, 1 day

Delays in overnight processing

by SWAN Communications

Overnight maintenance reports were delayed. The main thing we are waiting on now is holds expiring and holds shelf processing. These reports should run within the next hour. We apologize for the inconvenience. SWAN Library Services 915 Harger Rd. Oak Brook IL 60523 St. 260 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month

EBSCO Supplemental Database Links for 26-27 are ready

by SWAN Communications

Dear member libraries, The EBSCO supplemental database links for the 2026-27 subscription period (07/01–06/30) are now available. To get your library's links: 1. Download the workbook from the Electronic Databases<https://swanlibraries.net/documentation/95045> page, under Supplemental EBSCO databases 2. Review the Instructions tab for guidance and information 3. Locate your library's individual tab to find your OpenAthens-configured links Note: Links for FinancialFit, LibraryAware, and Learn with NoveList are not included in this workbook. Those will be provided separately by the EBSCO support team responsible for those products. A small number of libraries are missing links in this workbook. A ticket is open with EBSCO to resolve this, and those links will be sent out as soon as they're available. Please see the news article, EBSCO Supplemental URLs 2026/2027<https://swanlibraries.net/news/2026-07/95133>, for more information and a downloadable workbook with URLs for new supplemental databases. Thank you! Questions? Submit a ticket to the SWAN Help Desk<https://swanlibraries.haloitsm.com/portal>. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 month

Aspen Release 26.06

by SWAN Communications

Good morning member libraries, The Aspen 26.06 release is live. This release includes changes to non-fiction holds functionality and the Titles On Hold page in My Account. Additional information about this release is available in our news post: https://swanlibraries.net/news/2026-06/95126 For any questions or issues, contact help(a)swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

Overnight processing finished abnormally

by SWAN Communications

Our overnight ADUText report encountered errors. You may encounter errors opening records throughout the day. Please see the known issue<https://swanlibraries.net/issue/95125> on our support site for the latest updates. SWAN Library Services 915 Harger Rd. Oak Brook IL 60523 St. 260 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 2 weeks

Acquisitions EDI Processing Errors

by SWAN Communications

SWAN Member Library Staff: We have had several EDI reports stalling recently. We had another EDI report stall today. We were able to see the report today was stalled because it was not able to login to the Ingram server. We have suspended all EDI File Retrieval and EDI File Transmission reports until we are able to resolve the issue. We will update the Known Issue<https://swanlibraries.net/issue/95122> as we have more information. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 month, 2 weeks

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