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CONCLUDED: Scheduled Database Maintenance Over Christmas Holiday

by SWAN Communications

SWAN Member Library Staff: The scheduled database maintenance is complete. You can visit the news article<https://swanlibraries.net/news/2025-12/95036> on the SWAN Support site for more information. SWAN Library Services 915 Harger Rd. Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Vickie Totton Sent: Tuesday, December 23, 2025 9:05 PM To: SWAN Help Desk <help(a)swanlibraries.net>; SWAN Communications <swancom(a)list.swanlibraries.net> Subject: RE: Scheduled Database Maintenance Over Christmas Holiday SWAN Member Library Staff: Our scheduled database maintenance has begun. For updates and more information, you can visit the news article<https://swanlibraries.net/news/2025-12/95036> on the SWAN Support site. SWAN Library Services 915 Harger Rd. Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Tuesday, December 23, 2025 2:47 PM To: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: [SWANcom] REMINDER: Scheduled Database Maintenance Over Christmas Holiday SWAN Member Library Staff: Scheduled maintenance of the Symphony ILS will begin tonight after libraries have closed. For updates and more information, you can visit the news article<https://swanlibraries.net/news/2025-12/95036> on the SWAN Support site. SWAN Library Services 915 Harger Rd. Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Thursday, December 11, 2025 11:42 AM To: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: [SWANcom] Scheduled Database Maintenance Over Christmas Holiday SWAN Member Library Staff: We will be performing scheduled database maintenance over the Christmas holiday. This maintenance window is scheduled to begin after libraries have closed on Tuesday, December 23rd. and is expected to extend through Christmas Eve and Christmas Day, as the indexing reports take several hours to run. There may be a delay in the start of the standard reports on Friday, December 26th, but we do not anticipate downtime for library staff. WorkFlows will not be available during the scheduled maintenance window. Our Aspen catalog will be available for patrons; however, My Account features may be briefly unavailable during maintenance. If you have any questions, please open a ticket and we'll be in touch. Thanks! SWAN Library Services 915 Harger Rd. Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542)

3 days, 7 hours

Scheduled Database Maintenance Over Christmas Holiday

by SWAN Communications

SWAN Member Library Staff: We will be performing scheduled database maintenance over the Christmas holiday. This maintenance window is scheduled to begin after libraries have closed on Tuesday, December 23rd. and is expected to extend through Christmas Eve and Christmas Day, as the indexing reports take several hours to run. There may be a delay in the start of the standard reports on Friday, December 26th, but we do not anticipate downtime for library staff. WorkFlows will not be available during the scheduled maintenance window. Our Aspen catalog will be available for patrons; however, My Account features may be briefly unavailable during maintenance. If you have any questions, please open a ticket and we'll be in touch. Thanks! SWAN Library Services 915 Harger Rd. Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542)

5 days, 5 hours

National Change of Address (NCOA) 2025

by SWAN Communications

SWAN Member Library Staff: We have received the address change data from Unique and will be updating patron records starting today. The number of patron records sent for processing was 773,650. Of those, 24,352 were returned with address changes for a change rate of 3.2%. In preparation, we have temporarily disabled the Symphony function to update Last Activity Date when a patron's address information is changed. Once processing begins over the next couple of days, manual address changes may be overridden by this update. Refer to the National Change of Address (NCOA) 2025<https://swanlibraries.net/news/2025-12/95037> news article for more information. https://swanlibraries.net/news/2025-12/95037 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

6 days, 19 hours

Online Patron Registration Forms in Spanish and Polish

by SWAN Communications

We are excited to announce that Online Patron Registration forms are now available in Spanish and Polish! Please see the following news post for more information, including how to access the forms and find embed code for your website: Online Patron Registration Forms in Spanish and Polish<https://swanlibraries.net/news/2025-12/95034> SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 week, 5 days

OCLC Maintenance Downtime 12/20-12/21

by SWAN Communications

OCLC is planning an infrastructure upgrade from Saturday, December 20th to Sunday, December 21st. All OCLC services will be unavailable during the upgrade. Please see this news post for more information: Planned OCLC Maintenance 12/20-12/21<https://swanlibraries.net/news/2025-12/95027> SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 weeks, 5 days

Single Sign-On live on the SWAN website

by SWAN Communications

Good morning member libraries, Single sign-on is now enabled on the SWAN website. * You can log on using your L2 credentials, which will also sign you on to our ticketing portal. * If you are already logged in to the ticketing portal, you will be automatically logged in to the SWAN website. * Logging on will also return you to the page you logged in from, instead of redirecting you to the home page. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 weeks, 5 days

SWAN Quarterly 12/4/25 meeting agenda & packet

by SWAN Communications

Hello Library Directors & Administrators- The meeting agenda and packet for Thursday, December 4th at 10 a.m. is available from the link below. The meeting will take place at Oak Brook Public Library which opens at 9:30 a.m. Meeting agenda & packet https://swanlibraries.net/meeting/94714 Topics include: * Online patron registration update * eRead Illinois migration to The Palace Project * SWAN year in review * Next year's SWAN budget * Updates on Illinois State Advisory Committee, RAILS, and ILA Public Policy Committee I hope to see you there in person! If you are unable to attend at Oak Brook, make sure to register in advance so you can attend the live stream of the event via Zoom. Registration to attend remotely via Zoom https://swanlibraries-net.zoom.us/meeting/register/tZ0qc-2spj8uEtO1vX9yUP59… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 weeks, 6 days

Upcoming Symphony Database Maintenance - Thursday, November 27

by SWAN Communications

SWAN Member Library Staff: Please be aware that routine database re-indexing will take place over the Thanksgiving holiday this week. To ensure the reliability and integrity of our Symphony database, the Headings index needs to be rewritten. Our maintenance window will begin after libraries close Wednesday evening and we expect this window to conclude Thursday evening. This process takes upwards of 24 hours, but due to the holiday, we don't anticipate this process to cause downtime for library staff. Throughout the duration of maintenance, WorkFlows will be inaccessible. Our Aspen catalog will remain online, but My Account features will be briefly unavailable at the start of the maintenance window. Once maintenance has concluded, we will notify the membership via SWANcom and an update on our support site<https://swanlibraries.net/news/2025-11/95023>. If there are any questions regarding the upcoming maintenance, please submit a ticket<mailto:help@swanlibraries.net>. Thanks! SWAN Library Services 915 Harger Rd. Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542)

1 month

11/25/2005 - Record indexing errors due to overnight processing issues

by SWAN Communications

Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net and we'll forward them to SirsiDynix for further investigation and temporary correction. A Known Issue has been posted to our support site and will be updated as new information becomes available https://swanlibraries.net/issue/95022. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month

Brief Email Disruption Sunday 11/23

by SWAN Communications

SWAN Member Library Staff: On Sunday, 11/23, SWAN experienced a brief period of time where SendGrid, our mass email provider, stopped processing emails for our account. This outage has been resolved and email from Sunday evening and on are being processed and delivered as expected. A couple of emailed reports, List Users Created Last Week and MessageBee Report Digest were among the email that was not processed. We have already re-sent the List Users report, which should have already arrived at your inbox. We're also checking with MessageBee to see if they're able to re-send the digest email as well. In the meantime, this information is available on your MessageBee portal. Information on how to check your stats are available on our support site<https://swanlibraries.net/documentation/94304>. This outage also impacted patron check out receipts as well as Aspen PIN reset requests. If you receive any questions from patrons regarding these, we apologize for the inconvenience, but these cannot be easily re-processed. If you have any further questions, please open a ticket and we'd be happy to take a look. Thanks, and apologies for any inconvenience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 month

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