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Scheduled Database Maintenance Over July 4th Holiday

by SWAN Communications

We will be performing scheduled database maintenance over the July 4th weekend. The maintenance window is scheduled to begin after libraries close on Friday, July 3rd and to extend through the following day. There may be a delay in the start of standard reports on Sunday, July 5th, but we do not anticipate downtime for library staff. The Aspen online catalog will still be available, though My Account features may be briefly unavailable during maintenance . Online patron registration will also remain active during processing. We will send an all-clear when processing is complete. Thank you! SWAN Library Services 915 Harger Rd. Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 week, 2 days

Delays in overnight processing

by SWAN Communications

Overnight maintenance reports were delayed. The main thing we are waiting on now is holds expiring and holds shelf processing. These reports should run within the next hour. We apologize for the inconvenience. SWAN Library Services 915 Harger Rd. Oak Brook IL 60523 St. 260 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 week, 5 days

EBSCO Supplemental Database Links for 26-27 are ready

by SWAN Communications

Dear member libraries, The EBSCO supplemental database links for the 2026-27 subscription period (07/01–06/30) are now available. To get your library's links: 1. Download the workbook from the Electronic Databases<https://swanlibraries.net/documentation/95045> page, under Supplemental EBSCO databases 2. Review the Instructions tab for guidance and information 3. Locate your library's individual tab to find your OpenAthens-configured links Note: Links for FinancialFit, LibraryAware, and Learn with NoveList are not included in this workbook. Those will be provided separately by the EBSCO support team responsible for those products. A small number of libraries are missing links in this workbook. A ticket is open with EBSCO to resolve this, and those links will be sent out as soon as they're available. Please see the news article, EBSCO Supplemental URLs 2026/2027<https://swanlibraries.net/news/2026-07/95133>, for more information and a downloadable workbook with URLs for new supplemental databases. Thank you! Questions? Submit a ticket to the SWAN Help Desk<https://swanlibraries.haloitsm.com/portal>. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 week, 6 days

Aspen Release 26.06

by SWAN Communications

Good morning member libraries, The Aspen 26.06 release is live. This release includes changes to non-fiction holds functionality and the Titles On Hold page in My Account. Additional information about this release is available in our news post: https://swanlibraries.net/news/2026-06/95126 For any questions or issues, contact help(a)swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 weeks, 6 days

Overnight processing finished abnormally

by SWAN Communications

Our overnight ADUText report encountered errors. You may encounter errors opening records throughout the day. Please see the known issue<https://swanlibraries.net/issue/95125> on our support site for the latest updates. SWAN Library Services 915 Harger Rd. Oak Brook IL 60523 St. 260 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 weeks, 5 days

Acquisitions EDI Processing Errors

by SWAN Communications

SWAN Member Library Staff: We have had several EDI reports stalling recently. We had another EDI report stall today. We were able to see the report today was stalled because it was not able to login to the Ingram server. We have suspended all EDI File Retrieval and EDI File Transmission reports until we are able to resolve the issue. We will update the Known Issue<https://swanlibraries.net/issue/95122> as we have more information. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 weeks

Aspen is down

by SWAN Communications

Good afternoon member libraries, The catalog and app are currently down and we are investigating. We will update our known issue here, and send an all clear follow up email. https://swanlibraries.net/issue/95124 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 weeks

BLUEcloud Analytics Inactive Patron List and Monthly Snapshot Reports

by SWAN Communications

SWAN Member Library Staff: We received a report that the link included in the Review Inactive Patron History List email was still pointing to the old BLUEcloud Analytics server. We re-ran the history list subscription for all libraries after SirsiDynix resolved the issue. We also re-ran the Monthly Snapshot reports due to the email delivery issues some libraries were experiencing. The emails for these reports went out Wednesday, June 10 and Thursday, June 11. Please open a ticket if you have not received the emails for the reports. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 month

Some BLUEcloud Analytics Reports not being delivered

by SWAN Communications

Some of the BLUEcloud Analytics report subscriptions have not been delivered. We are working with SirsiDynix to resolve the issue. Please open a ticket if you have not received your report subscription. We will update the Known Issue<https://swanlibraries.net/issue/95117> on our website as we have more information. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> • 630.326.8714 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

Resolved: Slowness, high load issues in the Aspen catalog and app

by SWAN Communications

Load is fully restored in the catalog. If you see an error "429: too many requests" please email help(a)swanlibraries.net or open a ticket. Our hosting provider, Grove, throttled several IPs causing very high traffic - if you see that error, it may mean your IP has been throttled. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

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