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Acquisitions EDI Processing Errors With Libraria

by SWAN Communications

We have updated our Symphony server with the changes needed to switch from FTP to SFTP file transfer with Libraria. Libraries using Libraria as a vendor will need to update their vendor records. You can find more information about the necessary updates in the Known Issue<https://swanlibraries.net/issue/95103> on the SWAN site. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 day, 22 hours

Hoopla Maintenance May 6 and Hoopla Flex Launch May 12

by SWAN Communications

Dear Member Libraries, We have two upcoming Hoopla updates to be aware of. Hoopla Maintenance – May 6 (1:00–4:00 a.m. CT) Hoopla will undergo planned maintenance on May 6 from 1:00–4:00 a.m. CT. During this time, Hoopla access will be unavailable; patrons may see login errors unrelated to their accounts, reporting will be delayed, and catalog/API updates may be briefly delayed. A downtime banner is already scheduled to appear in Aspen during that time. _____________________________________________________________________________________________________________ Hoopla Flex Launch – May 12 Hoopla Flex will be activated for our library on May 12, expanding access to select high‑demand titles through Flex borrows. Please see our SWAN website for more information: Hoopla Maintenance + Hoopla Flex Launch<https://swanlibraries.net/news/2026-05/95102> Please let us know if you have any questions. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 days

**IMPORTANT** BLUEcloud Analytics Server Migration and URL Change

by SWAN Communications

We will be migrating our BLUEcloud Analytics environment to a new server on May 11th-12th. It is very important that you read this news post for information on how this will affect you: BLUEcloud Analytics Server Migration and URL Change<https://swanlibraries.net/news/2026-04/95101> The new post outlines what you can expect, provides the URL you will need to use once migration takes place, and provides a migration timeline. Please direct any questions to our ticketing system. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 days, 22 hours

Aspen 26.04 release and Palace Project integration is live

by SWAN Communications

Good morning member libraries, The Aspen 26.04 release is live. This release includes enhancements to the Palace Project integration, which is now enabled for all participating e-read libraries. You should see your Palace Project titles appear in your catalogs by the end of day. Additional information about this release is available in our news post: https://swanlibraries.net/news/2026-04/95096 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> • 630-326-7706 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 week, 3 days

April RB/ILL Quarterly Billing Available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://swanlibraries.net/news/2026-04/95097> for full details. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 week, 5 days

SWAN strategic planning events

by SWAN Communications

Hello SWAN member libraries & staff-- SWAN is in the process of developing its five-year strategic plan, and we invite you to contribute your input on the organization's future direction. There are three upcoming in-person events at different library locations with facilitated discussions led by SWAN Board members Ridgeway Burns (Itasca), Jennifer Cottrill (Midlothian), and Zach Musil (Tinley Park). These events are open to all. We only ask that you register so we can probably plan for the event. Thursday, April 23rd 2:30 p.m. - 4:00 p.m. https://librarylearning.org/event/2026-04-23/swan-membership-strategic-plan… Tuesday, Apr 28th 1:30 pm - 3:00 pm https://librarylearning.org/event/2026-04-28/swan-membership-strategic-plan… Friday, May 8th 10:30 am - 12:00 pm https://librarylearning.org/event/2026-05-08/swan-membership-strategic-plan… If you have any questions, please feel free to contact me directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 week, 5 days

Resolved: Indexing issues in Aspen

by SWAN Communications

Good morning member libraries, Our Aspen indexes are running normally as of this morning around 9:30AM. Thank you for your patience! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 weeks, 3 days

MessageBee Scheduled Maintenance on April 18th

by SWAN Communications

The MessageBee portal and notification service will be down for maintenance this coming Saturday, April 18th from 3:00 p.m. Central time for approximately 10 hours. This will affect access to the portal. SWAN has also rescheduled some weekend notifications to accommodate the downtime. All weekend notifications will be sent. Please see this news post for more information: MessageBee Scheduled Maintenance on April 18th<https://swanlibraries.net/news/2026-04/95095> Thank you! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 weeks, 4 days

Indexing issues in Aspen

by SWAN Communications

Our indexes in Aspen are running slower than usual, due to the updates overnight to our Hoopla API. Changes to item availability (checked out and on shelf status) may not appear throughout the day, and changes to records or new records may not appear. The indexes in the catalog are currently running slow due to changes to the Hoopla APIs. We expect the indexes to catch up over the next 24-48 hours. Search, Holds, My Account, and other functionality are not impacted. We will post updates to the known issue<https://swanlibraries.net/issue/95094> <https://swanlibraries.net/issue/95094> and send an all clear when indexes have returned to normal processing times. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 weeks, 4 days

Hoopla Enhancement in Aspen - Rollout April 13

by SWAN Communications

Dear Member Libraries, We are writing to inform you that the rollout for the Hoopla Enhancement in the online catalog will begin tonight, April 13th. What's Changing Each library will have its own Instant collection, with settings visible and synchronized through Midwest Tape. Please note that any settings configured in Aspen will continue to override Midwest Tape settings. While this update changes how each library's collection is brought into Aspen, there will be no visible changes for patrons. Rollout Details No downtime is expected, and library services should remain uninterrupted throughout the transition. If you have any questions, please do not hesitate to reach out. Please see our SWAN website for more information: Hoopla Enhancement in Aspen<https://swanlibraries.net/news/2026-02/95073> SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 weeks, 5 days

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