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SWAN Circ Advisory election - Self Nomination form Deadline Noon today!

by Kate Boyle

Just a quick reminder that the deadline to self-nominate for the SWAN Circulation Advisory Committee upcoming election is today at NOON. We have had a number of people submit their names, but there is always room for more. If you were meaning to add your name to the ballot, now is the time to do it. You have three hours. https://fs8.formsite.com/SWANServices/Circ-Adv-Nomination-15/index.html Everyone - It is the time of year when we begin the election process for the SWAN Circulation Advisory Committee. The Committee is composed of 11 representatives from SWAN libraries and chaired by myself and Renee Clanton. This year we have 6 people whose terms are up in November. The election process is very simple. Any Circulation Manager/Supervisor or a person with oversight of the Circulation department may throw their hat in the ring (self-nominate). Everyone that submits a self-nomination form is included on the election ballot. All we ask is that you submit a few words in support of your nomination, basically why you want to serve on the Committee and what you see as your contribution to the Committee (what you bring to the table). Your statement in support of your self-nomination will be shared in the election ballot. All this is done using a survey. It only takes a few minutes to self-nominate. Things you need to know about the SWAN Circ Advisory Committee : we meet 6 times a year (every two months), we publish our agenda a week before our meetings, are meetings are open to all, we are currently working on a revision to the SWAN Circulation Policy and discussing future training initiatives along with other Circulation topics. The current Committee members with terms ending in 2015 are : Sheila Adams (GWS), Julie Lombardo (WRS), Cindy Maiello-Gluecklich (MPS), Samantha Millsap (HKS), Debbie Sheehan (INS), and Peggy Tomzik (ESS). These individuals may or may not choose to run again. The self-nomination form will be open on Monday, September 21st. It will be available here: https://fs8.formsite.com/SWANServices/Circ-Adv-Nomination-15/index.html Please consider joining the Committee. We would love to hear from fresh voices with new insights and perspectives. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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Swan Member Services September Circulation Update.

by Kate Boyle

+++ Please Route to Appropriate Personnel +++ Attached is the September Update for Circulation staff. If you should have any questions regarding this memo, please call 630-734-5153. Have a great week. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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SERIALS/TECHNICAL SERVICES STAFF: List of Serial Titles Requiring a New Record Each Year: 2016

by Karen Bar

Hi everyone, Attached is a list of serial titles requiring a new title each year, and the Title Control Numbers for the 2016 issues. These titles are suppressed from the public until November, but are visible from staff functions. Please contact me or Sue Stupar if you have any questions. Karen Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Re: [SWANcom] Scheduled Enterprise Maintenance - Tuesday, Sept 29 at 10PM

by Ian Nosek

SWAN Library Staff: Please disregard this previous SWANCom. There will not be any Enterprise service interruption this evening. Thanks. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net From: Ian Nosek Sent: Monday, September 28, 2015 3:07 PM To: swancom(a)list.swanlibraries.net; 'swantech(a)list.swanlibraries.net' Subject: Scheduled Enterprise Maintenance - Tuesday, Sept 29 at 10PM SWAN Library Staff: Enterprise will be briefly unavailable starting at 10PM tomorrow, Tuesday, September 29th. This scheduled downtime will allow SirsiDynix to purge a temp directory that has exceeded its optimum size. The interruption to service is not expected to last more than ten minutes. I will send out an update once Enterprise is available. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Announcement: SWAN Directors Orientation, Thursday October 29

by Aaron Skog

If you are a Director/Administrator at a SWAN library come join us for an informative morning as we discuss SWAN. We will discuss the benefits of SWAN membership along with the governance of SWAN, and review our online resources. This meeting is designed for new Directors, but all SWAN Administrators are welcome. See the attached invitation to this SWANcom email. Thursday, October 29th, 2015 9:30am-12:00pm SWAN New Directors Orientation RAILS Main Meeting Room 125 Tower Drive, Burr Ridge, IL Register at: http://www.librarylearning.info/events/?eventID=21100 Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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Scheduled Enterprise Maintenance - Tuesday, Sept 29 at 10PM

by Ian Nosek

SWAN Library Staff: Enterprise will be briefly unavailable starting at 10PM tomorrow, Tuesday, September 29th. This scheduled downtime will allow SirsiDynix to purge a temp directory that has exceeded its optimum size. The interruption to service is not expected to last more than ten minutes. I will send out an update once Enterprise is available. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Oak Lawn PL closed for the remainder of the day - water main problems

by Kate Boyle

Oak Lawn PL is closed for the remainder of the day due to water main problems. They anticipate re-opening tomorrow. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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**RESOLVED** Renewals and Holds on iOS Devices

by Rebecca Malinowski

To All SWAN Library Staff: Many libraries reported issues with renewing items or cancelling holds in My Account on Apple iOS mobile devices. SWAN has added a custom script to Enterprise which has resolved the issue. If you or your patrons continue to experience issues, please report them to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Axis 360 and eResource Central

by Rebecca Malinowski

To SWAN Library Staff: eRead libraries may be familiar with the changes Baker and Taylor has recently made to Axis 360. The BLIO format is no longer in use by Axis 360, which appears to be causing an issue with Enterprise downloads via eRC. Users are still able to select Blio as a format from within Enterprise, but are unable to download or return the item from Enterprise or the Axis 360 app. This issue affects all SirsiDynix customers using eResource Central with Axis 360. I've been in touch with the eRead team, who are checking in with Baker and Taylor. We also have a case open with SirsiDynix. We will send an update on an expected resolution when we have more information. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Enterprise Update

by Rebecca Malinowski

To SWAN Library Staff: As outlined during the September Quarterly, SWAN is undertaking a six-part plan to improve the Enterprise experience for library staff and patrons. 1. Improve the Search Relevancy and Sorting 2. Visit Libraries on an Enterprise "Listening Tour" 3. Improve Enterprise Search Facets by Reorganizing Bibliographic & Item Data 4. Library Staff Engagement: "Tips & Tricks" Forums on Enterprise Searching 5. Conduct an Online Membership Survey to Assist with Enterprise Improvements & Upcoming Projects 6. Conduct a User Experience Study with Library Patrons You can read more about the plan and the progress in each area at https://support.swanlibraries.net/news/2015-09-21/enterprise-update Registration is now open for the first round of Tips and Tricks forums on Enterprise searching. Read more and register on L2 http://www.librarylearning.info/tags/?SWAN+Enterprise Due to the hands on nature of these sessions, we ask that registration be limited to one person per library for these initial sessions. We plan to offer additional opportunities to participate in the coming months. Please send questions and additional comments to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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Non SWAN RB stats August 2015

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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SWAN Circ Advisory election - Self Nomination form

by Kate Boyle

Everyone - It is the time of year when we begin the election process for the SWAN Circulation Advisory Committee. The Committee is composed of 11 representatives from SWAN libraries and chaired by myself and Renee Clanton. This year we have 6 people whose terms are up in November. The election process is very simple. Any Circulation Manager/Supervisor or a person with oversight of the Circulation department may throw their hat in the ring (self-nominate). Everyone that submits a self-nomination form is included on the election ballot. All we ask is that you submit a few words in support of your nomination, basically why you want to serve on the Committee and what you see as your contribution to the Committee (what you bring to the table). Your statement in support of your self-nomination will be shared in the election ballot. All this is done using a survey. It only takes a few minutes to self-nominate. Things you need to know about the SWAN Circ Advisory Committee : we meet 6 times a year (every two months), we publish our agenda a week before our meetings, are meetings are open to all, we are currently working on a revision to the SWAN Circulation Policy and discussing future training initiatives along with other Circulation topics. The current Committee members with terms ending in 2015 are : Sheila Adams (GWS), Julie Lombardo (WRS), Cindy Maiello-Gluecklich (MPS), Samantha Millsap (HKS), Debbie Sheehan (INS), and Peggy Tomzik (ESS). These individuals may or may not choose to run again. The self-nomination form will be open on Monday, September 21st. It will be available here: https://fs8.formsite.com/SWANServices/Circ-Adv-Nomination-15/index.html Please consider joining the Committee. We would love to hear from fresh voices with new insights and perspectives. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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SWANTech Meeting September 24th Online (Webinar)

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We hope you'll join us at the upcoming SWANTech online webinar on Thursday, September 24th at 10am. This SWANTech will be hosted online only, but covered topics and documentation will be made available on our support site shortly afterward for those unable to attend. On this meeting agenda, the following topics are slated for discussion... 1. IT Update a. Downtime & System Report 2. Project Update b. SVA c. MobileCirc d. E-Commerce, ProPay Swipes 3. Live Demo e. AutoHotKey Macro Software 4. SWANTech IT Tips 5. Library Projects 6. Open Forum, Questions & Discussion If you plan on attending the meeting, please be sure to register on L2. The webinar meeting link is also found in the L2 calendar event below. http://www.librarylearning.info/events/?eventID=20614 Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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*Resolved* Recent Enterprise Outages

by Steven Schlewitt

SWAN Member Library Staff: During the previous Enterprise outage on Sunday afternoon, SirsiDynix support was able to identify a specific issue affecting our Enterprise OPAC server that appeared to be the reason for our recent instability. Their support team resolved this issue at the time, and it seems our Enterprise OPAC services are fully restored and have been stable ever since. We'll continue to monitor these services for instability, but I believe all recent issues with the Enterprise OPAC are now resolved. Thank you again for your patience while we worked through these issues. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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MIdlothian Public Library

by Edlyn LeFevour

Power has been restored to Midlothian Public Library. Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Midlothian Public Library

by Edlyn LeFevour

Midlothian Public Library is currently experiencing a power outage. They have an estimate of power being restored by 4:00 pm. Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Enterprise outage - 9/13

by Ian Nosek

SWAN member library staff: There was a momentary Enterprise service interruption this afternoon from 1:38-2:05PM. All Enterprise function has been restored and SirsiDynox support is continuing to investigate the root cause of these outages. We will update when more information becomes available. Thank you for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive<x-apple-data-detectors://0/1> Burr Ridge, IL 60527<x-apple-data-detectors://0/1> Phone: 630.734.5120<tel:630.734.5120> Fax: 630.734.5056<tel:630.734.5056> ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net<http://support.swanlibraries.net/>

9 years, 7 months

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Enterprise Outage (9/12)

by Steven Schlewitt

SWAN Member Library Staff: We continue to experience intermittent issues and outages with the Enterprise OPAC. We're currently working with SirsiDynix to investigate these issues and return the system to a stable configuration. We sincerely apologize for the inconvenience, and we'll update via SWANcom with new information as soon as it becomes available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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*Resolved* Enterprise OPAC Outage

by Steven Schlewitt

The Enterprise OPAC is back online and appears to be stable. We'll continue to monitor the situation throughout the day and provide updates should any new information become available. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, September 10, 2015 12:17 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Enterprise OPAC Outage Importance: High SWAN Member Library Staff: We are currently experiencing an unexpected outage of the Enterprise OPAC. We're investigating the issue and will send further SWANcoms as soon as additional information is available. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Enterprise OPAC Outage

by Steven Schlewitt

SWAN Member Library Staff: We are currently experiencing an unexpected outage of the Enterprise OPAC. We're investigating the issue and will send further SWANcoms as soon as additional information is available. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Enterprise back up

by Lauren Peltier

SWAN Libraries- Enterprise is back up at this time. As a reminder, we will be having scheduled downtime at 10pm which should last no longer than 5 minutes. Thank you for your patience. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

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Enterprise issues

by Lauren Peltier

SWAN Libraries - Some of our libraries are experiencing issues connecting to Enterprise. We are working with SirsiDynix, and it appears all should be functioning at this time. If you continue to experience connection problems please call us 630-734-5153. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

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Change in CTS delivery service days for Burr Ridge libraries

by Aaron Skog

On behalf of RAILS Delivery & Facilities Director Mark Hatch: RAILS has renewed our delivery outsourcing agreement with Continental Transportation Solutions (CTS) effective Sunday, October 25, 2015. One major change will take place with the renewal that will affect libraries in the Burr Ridge service area. Beginning on October 25, deliveries will take place from Sunday night through Thursday night and incoming materials will be available for library staff each weekday morning. For example, materials delivered Sunday night will be ready and waiting on Monday morning. This change will make it easier for CTS to process materials more consistently and will even out the delivery load. There will be no other changes to the service CTS provides your library and you will continue to process outgoing materials in the same way. Once again, this change will take effect on Sunday, October 25. If you have any questions about this change or your CTS delivery service in general, please contact your RAILS delivery liaison, Demond Warfield, at 630.734.5142 or demond.warfield(a)railslibraries.info. Mark Hatch Delivery and Facilities Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5125 Fax: 630.734.5050 mark.hatch(a)railslibraries.info http://www.railslibraries.info

9 years, 8 months

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Brief Enterprise Downtime at 10 PM

by Rebecca Malinowski

To SWAN Library Staff: There will be a few minutes of Enterprise downtime tonight at 10 PM. At that time, SirsiDynix will be restarting the Enterprise server. The interruption to service should be less than 5 minutes. The server is being restarted to resolve an issue with the delta harvest scheduler. The delta harvests should run every hour to reflect changes made in Workflows to Enterprise. You can read more about the harvest process on the support site FAQ page<https://support.swanlibraries.net/content/migration-faq#entgeneral>. As of this morning, the delta harvests are not responding to the schedule we have set for them, and SirsiDynix says that a restart of Enterprise will resolve the issue. In the meantime, SWAN staff will run manual harvests throughout the day. One recently began at 11 AM, and we will run additional harvests at 3 PM and 6 PM. After the server is restarted, you will also notice some small changes to wording in Enterprise recommended by library staff and the DUX committee. o On the hit list page, in the sort by drop down: § Publication Date (Descending) will be changed to Publication Date (Newest First) § Publication Date (Ascending) will be changed to Publication Date (Oldest First) o On the detail display, the tab labeled "Available for Checkout" will be labeled "Copies" Thank you for your continued feedback on Enterprise. Please send additional comments to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

9 years, 8 months

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SWAN 9/3 Quarterly Presentation Slides Now Online

by Aaron Skog

SWAN Libraries: Thursday's September Quarterly presentation is now available online. This presentation was not completed last week because we ran out of time, but I have left those sections we did not cover in this presentation. Direct Link to Download PPT file: https://support.swanlibraries.net/sites/default/files/meeting/2015-09-03/SW… This presentation includes: Enterprise plan Pick up anywhere usage BLUEcloud Commerce SVA Pilot MobileCirc Pilot Uptime Report If that link does not work, you can download the file from this publicly available webpage: https://support.swanlibraries.net/gov/meetings Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

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