- SWANcom - swanlibraries.net

Web Services Upgrade Tonight (12/15) - Enterprise Services Impacted from 9pm-10pm

by Steven Schlewitt

SWAN Member Library Staff: It's a busy week here at SWAN! Tonight between 9pm-10pm, we plan on migrating our Symphony Web Services to the latest version, with hopes that this will resolve ongoing E-Commerce issues and improve other various functions within Enterprise. While an hour of downtime is scheduled, we're hoping the actual downtime will be less than 10 minutes. Tonight's downtime will affect the following services... - Enterprise My Account functions - Enterprise library item availability - Enterprise payments - BookMyne - MobileCirc During the downtime, Enterprise will remain online and items will be searchable. Additionally, Symphony WorkFlows will be unaffected by this downtime. A banner will be displayed on the Enterprise homepages to alert patrons of the outage. Additional updates will be sent tonight via SWANcom. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years

1
0
0 0

Gift #6

by Kate Boyle

On the Sixth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.jpg@01D13716.B44A2020] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #6 --- Spanish and Polish Language Notices --- We are pleased to announce that on Feb. 1st, SWAN will begin sending Notices in Spanish and Polish. Receiving notices in foreign languages is based upon your patron supplying a language preference in their Workflows user record. To update a user record, bring up the record in "Modify User". On the Demographics tab, choose the correct preferred language from the dropdown. If you need a language that isn't listed in the dropdown, please open a ticket. Please note: This feature is different from the Default Language in "My Account" in Enterprise, that language option refers to the catalog interface default language. Happy Holidays! Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years

1
0
0 0

Non SWAN RB stats

by Edlyn LeFevour

Happy Holidays! Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

10 years

1
0
0 0

Gift #5

by Kate Boyle

On the Fifth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.png@01D1332F.1E9D2670] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #5 --- Days Closed --- It's that time of year again! Time to notify SWAN of your closing dates for the 2015 holidays & for 2016 calendar year. To assist you with the process, we have created a new tutorial video on how to use the Days Closed Form, a link for the tutorial is included below. After viewing the tutorial, you can use the link below to access the form and send in your dates. Of course, update forms may be sent in throughout the year. It is no longer a "one time deal." If you haven't submitted your form yet, please find time soon. How to use the Days Closed Form Video Tutorial - https://www.youtube.com/watch?v=XTTmIetbvVE&index=2&list=PLVJIlguDQ-Q1c8dp2… Days Closed Form (requires website login) - https://support.swanlibraries.net/node/add/days-closed How to use the SWAN Website Video Tutorial - https://www.youtube.com/watch?v=ruPR_74zxXY&index=1&list=PLVJIlguDQ-Q1c8dp2… Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years

1
0
0 0

SWAN Staff Retreat on Friday, Dec 11

by webmaster＠swanlibraries.net

10 years

1
0
0 0

Libraries closed for In-Service day tomorrow, Friday Dec. 11th.

by Kate Boyle

The following libraries have advised us that they will be closed for an In-Service Day tomorrow: Midlothian Public Library Thomas Ford Public Library Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years

1
0
0 0

Gift #4 -- Sending this gift out early as I will not be in the office tomorrow

by Kate Boyle

On the Fourth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D1328A.C13B2710] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #4 ---YouTube Videos--- SWAN has recently added two new training videos for SirsiDynix Mentor 2.0! Did you know SWAN has a variety of videos available to our members? These video topics include training, meetings, and workshops. Follow the links below to view them on our website and our YouTube channel. SirsiDynix Mentor 2.0 Training (log into website for full content) - https://support.swanlibraries.net/content/mentor-tutorial-videos SWAN Training Tutorials (log into website for full content) - https://support.swanlibraries.net/documentation/training-tutorials SWAN YouTube Channel (don't forget to subscribe!) - https://www.youtube.com/user/SWANCorps Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years

1
0
0 0

Today is Gift #3

by Kate Boyle

On the Third Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.jpg@01D13261.40302A90] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #3 --- Have you ever thought -wouldn't it be great to have a third or even fourth User Profile? In the days with Millennium, we needed to limit each library to only two patron types. Well, that was before and today is a new day! If you would like to request an additional new User Profile for your library it is as simple as sending a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> . Once we receive your request, we will contact you for a consultation and get your new User Profile set up for you. Happy Holidays! Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years

1
0
0 0

It's 12 days of gifts time again and today is Gift #2

by Kate Boyle

On the Second Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D130DA.FD99BD90] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #2 --- Get out your calendars--- it's time to save the date for a training opportunity you won't want to miss. On February 25th, SWAN will be hosting our MobileCirc Faire. We will begin the workshop by helping you setup your tablet and peripherals (a document of recommended hardware is attached). Then the fun will begin with training on the various tasks you can perform in MobileCirc. Please see the event in L2 for more information regarding the training at the Faire http://www.librarylearning.info/events/?eventID=21701 . Registration is open. Hope to see you there. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years

2
1
0 0

Planned Outage / Enterprise Catalog Upgrade the morning of Tuesday, December 15

by webmaster＠swanlibraries.net

10 years

1
0
0 0

It's 12 days of gifts time again and today is Gift #1

by Kate Boyle

On the First Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D13195.0F4D3020] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #1 --- Get out your calendars--- it's time to save the date for one of the most important SWAN events of the year. Friday, July 22, 2016 is the date of the first SWAN Annual Users Group event. The Business and Conference Center at Moraine Valley Community College is our venue https://www.morainevalley.edu/community/facilities/moraine-business-and-con… . This will be full day of events, with food served throughout the day to sustain you. Sorry, we haven't opened registration yet. Watch for more information as we get closer to the event. We promise to have breakouts sessions of interest to everyone. You can view the event in the L2 calendar http://www.librarylearning.info/events/?eventID=21702 . As always we appreciate your input, if you should have a suggestion for the conference program, please email kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years

1
0
0 0

A very short survey to rank the rollout of future products

by Kate Boyle

+++ Please share with appropriate personnel+++ Everyone - We have a favor to ask you - we need your opinion. Could you take a few minutes and complete a survey for us? We are asking you to rank your level of interest in five SirsiDynix products for your library/patrons. The survey can be found at https://fs8.formsite.com/SWANServices/rankproducts/index.html and is open now. The survey will close at Noon on Monday, Dec. 14th . Thank you for your participation. And yes, libraries can complete more than one survey in order for SWAN to gauge interest across departments in your library. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years

1
0
0 0

SWAN 12/3 Quarterly Presentation and Recording Now Posted!

by Brande Overbey

SWAN Member Libraries: The December Quarterly Power Point presentation is now available on the SWAN site. This link goes directly to the presentation: https://support.swanlibraries.net/sites/default/files/meeting/2015-12-03/SW… A video recording of the meeting is also now viewable on the front page of the SWAN site, as a banner item: https://support.swanlibraries.net/news/2015-12-07/swan-quarterly-123-stream… Thank you! Brande Overbey SWAN Office Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://www.railslibraries.info

10 years

1
0
0 0

*Important* Update on Heading Keys Index

by Karen Bar

SWAN Member Library and Cataloging Staff: You may resume pre-cat creation. Cataloging module should be operating as expected. If you encounter any issues, please let us know at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years

1
0
0 0

*Important* Update on Heading Keys Indexing

by Karen Bar

SWAN Member Library and Cataloging Staff: SirsiDynix continues work on indexing headings. While a number of headings have since been dynamically indexed, it does appear that we are still receiving some "Heading Keys Need to be Indexed First" error messages. Until further notice, please do not enter new pre-cats as existing pre-cats may not be displayed and this might create duplicate records. You may also encounter difficulty adding items to bibliographic records. Thank you for your patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years

1
0
0 0

*Important* "Heading Keys Need to be Indexed First" error message

by Karen Bar

SWAN Member Library and Cataloging Staff: We have received reports of library staff receiving the "Heading Keys Need to be Indexed First" error message in several situations including when attempting to add items or display pre-cats that were created yesterday. This appears to be related to the earlier issue of one of our critical system maintenance reports unexpectedly running long last night. We are working with SirsiDynix to resolve the issue. Until further notice, it is advised not to enter new pre-cats as existing pre-cats may not be displayed and this might create duplicate records. You may also encounter difficulty adding items to bibliographic records. We hope to have this resolved as soon as possible. Thank you for your patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.netThis

10 years

1
0
0 0

*RESOLVED* Symphony WorkFlows outage this morning (12/2)

by Steven Schlewitt

The maintenance report has completed successfully, and we've unsuspended Symphony WorkFlows logins. All services have been restored and should be operating as expected. If you encounter any issues that appear to be related, please let us know at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, December 02, 2015 7:11 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] *Important* Symphony WorkFlows outage this morning (12/2) Importance: High SWAN Member Library and Information Technology Staff: Due to a high volume of record changes processed overnight, one of our critical system maintenance reports is unexpectedly running long. Until this report completes successfully, we have suspended Symphony WorkFlows logins to our production server to prevent any data corruption. If your library is opening early this morning, please use OFFLINE mode to circulate materials until further notice. We hope to have this resolved as soon as possible. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years

1
0
0 0

*Important* Symphony WorkFlows outage this morning (12/2)

by Steven Schlewitt

SWAN Member Library and Information Technology Staff: Due to a high volume of record changes processed overnight, one of our critical system maintenance reports is unexpectedly running long. Until this report completes successfully, we have suspended Symphony WorkFlows logins to our production server to prevent any data corruption. If your library is opening early this morning, please use OFFLINE mode to circulate materials until further notice. We hope to have this resolved as soon as possible. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years

1
0
0 0

Prairie Trails Public Library District will be closed Friday, December 4 for a staff in service day.

by Starr Sheri

Prairie Trails Public Library District will be closed Friday, December 4 for a staff in service day. The library will open on Saturday with regular hours. Sheri Starr Assistant Director Prairie Trails Public Library District 8449 Moody Avenue Burbank, IL 60459 708-430-3688 voice 708-430-5596 fax www.prairietrailslibrary.org

10 years

1
0
0 0

Matteson in service day

by Edlyn LeFevour

Matteson will be closed December 4th, 2015 for a staff in service day. The library will open on Saturday with regular hours. Edlyn LeFevour SWAN Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://www.railslibraries.info

10 years

1
0
0 0

Batch Deletions Using Discard User

by Karen Bar

+++ Please route to appropriate personnel +++ Batch Deletions Using Discard User We will be adjusting the scheduled date for batch deletions effective immediately. The Convert DISCARD Items Reports for each library will continue to be run in the morning on the first of the month in order to identify items for batch removal from the previous month. The SWAN Remove Discard Items Report will be run on the first Saturday of each month in order for this to process with greater efficiency. This report is run for batch removal of items from the previous month that have been converted to DISCARD. Therefore, your library discard items for the previous month will be identified for Discard processing on the first of the month but will remain in the system (shadowed) until the following Saturday. Any items checked out to Discard User beginning on the first of the month will be captured in the next month batch deletions. For example, any item checked out to Discard User on November 1st to 30th, 2015 will be captured in the reports on the morning on December 1, 2015 and deleted with batch deletions on Saturday, December 5, 2015. Another example, any item checked out to Discard User on December 1st to 31st, 2015 will be captured in the reports on the morning on January 1, 2016 and deleted with batch deletions on Saturday, January 2, 2016. Please contact me if you have any questions. Thank you. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years

1
0
0 0

SWAN SD Cataloging Training Workshop January 14, 2016

by Karen Bar

SWAN staff will present a cataloging training workshop on January 14, 2016 at 9:30 a.m. to 12:00 p.m. This workshop will be presented by SWAN Bibliographic Services Team and will cover the basics of SirsiDynix WorkFlows cataloging module and include creation of pre-cats. Who should attend this workshop? Any library staff new to their position or any newly hired employees that are involved in the creation of pre-cat records and item records. Any library staff who might feel that they would benefit from a refresher course for cataloging module in SD WorkFlows. Registration is via L2 http://www.librarylearning.info/events/?eventID=21678 Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years

1
0
0 0

SWAN Quarterly Meeting at Burr Ridge - Agenda & Packet for 12/3 Now Online

by Brande Overbey

SWAN Member Libraries: The December Quarterly agenda and packet (9 pages) for this Thursday's Quarterly meeting at Burr Ridge are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2015-12-03/pa… The meeting will be streamed live as well, at http://live.railslibraries.info. Anyone interested is also welcome to join us immediately following the meeting for a SWAN open house and refreshments. Details can be found here: https://support.swanlibraries.net/news/2015-11-30/swan-quarterly-meeting-an… We hope to see you Thursday! Brande Overbey SWAN Office Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://www.railslibraries.info

10 years

1
0
0 0

SWAN Quarterly Meeting and Holiday Open House this Thursday, Dec. 3

by Susan Ricker

It's the most wonderful time of the year--the SWAN quarterly meeting! This Thursday, December 3, join other SWAN administrators at the RAILS building in Burr Ridge to find out what's in store for 2016, the successes we saw in 2015, and all the library news you need to know. The meeting starts at 9:30 a.m. and we hope you can join us afterwards for refreshments, treats and a look behind the scenes at SWAN. This is a great opportunity to network and meet the faces of SWAN staff. Check out https://support.swanlibraries.net/news/2015-11-30/swan-quarterly-meeting-an… for more information. Happy holidays! [cid:image001.jpg@01D12B63.E30A6140] Susan Ricker SWAN Library Relations Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5110 Fax: 630.734.5056 susan.ricker(a)railslibraries.info<mailto:susan.ricker@railslibraries.info> http://support.swanlibraries.net

10 years

1
0
0 0

*Concluded*: Planned Web Services Outage Today from 1pm-1:30

by Steven Schlewitt

SWAN Member Library Staff: I apologize for the delay. We did encounter an issue with the installation, but Web Services is now back up and functioning. Please let us know if you experience any issues that appear to be related to the outage, but we are not expecting further downtime for the remainder of the day. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, November 25, 2015 11:12 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Planned Web Services Outage Today from 1pm-1:30 Importance: High SWAN Member Library Staff - At 1pm this afternoon, we will experience a brief outage of Symphony Web Services while an installation is performed. The outage is expected to last between 15-30 minutes and will affect the following services: - Enterprise OPAC Hold and My Account functions - Enterprise Item Availability - Enterprise Ecommerce - BookMyne - MobileCirc A banner has also been posted to the Enterprise OPAC to inform our patrons of the outage. We will send an update via SWANcom as soon as the installation has concluded. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years

1
0
0 0

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

SWANcom