- SWANcom - swanlibraries.net

by Kate Boyle

On the Tenth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.jpg@01D378A2.7F236EE0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Did you know that there are over 200 BCA reports for you to subscribe to? Don't know how to subscribe to a report, no problem! Visit the SWAN website (remember to login) and look at this simple tutorial<https://support.swanlibraries.net/documentation/bluecloud> on how to subscribe to reports. Just look for the document named How to Subscribe to a Report under the BLUECloud Analytics heading. We also have a few new reports to share with everyone. First two in the SWAN Reports>Items folder Title: List Titles Where Your Library Owns the Last Copy Summary: Provides a list of catalog records where your library owns the last item attached. Title: List Titles With One System Copy That is MISSING, DISCARD, or MISSTRNSIT Summary: Provides a list of catalog records where your library owns the last item attached, and that item has a current location of MISSING, DISCARD, or MISSTRNSIT. Last one in the SWAN Reports>Holds folder Title: List Titles With Holds and Only One System Copy That is MISSING, DISCARD, or MISSTRNSIT Summary: Provides a list of catalog records with holds where your library owns the last item attached, and that item has a current location of MISSING, DISCARD, or MISSTRNSIT. As always, if you have any questions, please contact Member Services by opening a help ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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*Important* Long-Running Overnight Maintenance Report / Possible Record Issues on 12/19

by webmaster＠swanlibraries.net

7 years, 4 months

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12 days of gifts --- day 9

by webmaster＠swanlibraries.net

7 years, 4 months

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12 days of gifts --- day 8

by Kate Boyle

On the Eighth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D3756C.F94B5D60] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Introducing our latest video production - Library Impossible: Patron Services<https://youtu.be/X58w0qP6-Pw> Starring some of our SWAN staff members! This is a fun promotional video to inform patrons about the services SWAN Libraries offer. This video may be especially helpful to our New 19 when explaining what SWAN is, and what benefits come with a SWAN membership. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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RPS closed 12/23 & 12/30

by Helen Pinder

SWAN Libraries- Richton Park Library will be closed the two Saturdays prior to the upcoming holidays. Saturday, December 23rd and Saturday, December 30th. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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12 days of gifts -- day 7

by Kate Boyle

On the Seventh Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D3749F.D6721860] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. For those libraries that use Symphony Acquisitions, the Review All Funds wizard is now available for CIRCSR logins and REFILL logins. This wizard provides view-only access to fund information, including how many materials have been ordered, received, paid, or invoiced. This wizard also allows access to two Helpers that provide financial and performance fund data reports. This may help selectors manage their own funds as needed without having to use a TECH login. When logged in as CIRCSR or REFILL, please find this wizard in the Circulation module within the Special Wizards Group. [cid:image005.png@01D374A0.13030230][cid:image006.jpg@01D374A0.13030230] For TECH logins, this wizard will remain in the Acquisitions toolbar in the Funds Wizards Group. As always, if you should have any questions, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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12 days of gifts -- day 6

by Kate Boyle

On the Sixth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.jpg@01D373E2.13B9C060] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. SWAN has released the User Group Feature in WorkFlows, that allows you to create Family Cards! Please take some time and checkout our Youtube tutorial<https://youtu.be/tItQsY4zYx8> on how to effectively use this new feature. For more information and how SWAN recommends implementing Family Cards in your library, visit the SWAN website for further documentation<https://support.swanlibraries.net/system/files/Members%20Only/Circulation/U…>. If you have any further questions, please contact Member Services by opening a help ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> . Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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OZS closed 12/13 & 12/14

by Lauren Levaggi

SWAN Libraries- Oak Park's Maze Branch will be closing for two days on Wednesday, December 13th and Thursday, December 14th for a ceiling panel refit. OZS is closed on Fridays, so they plan to reopen on Saturday, December 16th.

7 years, 4 months

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9 am Email Hold Pickup Notices Problem and Resolution

by webmaster＠swanlibraries.net

7 years, 4 months

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12 days of gifts -- Day 5

by Kate Boyle

On the Fifth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D37303.2710B9A0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Previously, there was a bug in Symphony that would update the Last Activity Date when you used the Inventory Item wizard. SWAN is happy to announce SirsiDynix has fixed the bug and we have removed the password from the wizard. The Inventory Item wizard is found in the Special wizards group in the Circulation Module of WorkFlows. [cid:image002.png@01D37303.2710B9A0] Simply open the wizard and begin scanning barcodes! [cid:image003.png@01D37303.2710B9A0] If you are working on a larger inventory project and you would like to inventory an entire section, please open a ticket (email help(a)swanlibraries.net<mailto:help@swanlibraries.net>) and we will run a report that will update the inventory date of any checked out item from that section. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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12 days of gifts --- day 4

by Kate Boyle

On the Fourth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D37262.E953EFB0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. SWAN thought we would share with our membership a number of benefits of the upcoming migration. First and foremost the number of users and items will be increasing: MAGIC patron count 69,978 LINC patron count 148,938 Total to be added 218,916 Grand total patron count for the new SWAN: 1,225,722 MAGIC item count 728,326 LINC item count 1,352475 Total to be added 2,080,801 Grand total item count for the new SWAN: 8,619,945 The increase in the number of SWAN patrons will have a positive effect at the Circulation desks of all the SWAN member libraries (including LINC and MAGIC) due to the decrease in the number of Non-SWAN reciprocal borrowers that will need to be registered. Additionally, the increase of the total number of items in the SWAN database will allow us to access a much larger collection and result in holds being filled faster. There should also be a reduction in the number of ILL materials that need to be requested from outside of the newly expanded consortia. One of the real boons to staff will be these new patrons will be placing their own holds on SWAN. Currently, these holds are placed by library staff and require special handling by the lending library when being processed as ILL_LIBS holds. In addition, all the materials being routed among the SWAN libraries will be routed for delivery using the standard sticky label and will not require an ILDS label as some of them did previously. All in all these new numbers will expedite procedures at the Circulation desk, but more importantly be of great benefit to all SWAN patrons. The patrons of the newly expanded SWAN with its 8 million items will be able to place their own holds, monitor and suspend their requests, and renew material using Enterprise. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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12 days of gifts --- day 3

by Kate Boyle

On the Third Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.jpg@01D37007.A1884260] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. SWAN regularly exports lists of configuration policies and maps from Symphony and posts them to the SWAN support site. On the SirsiDynix Documentation<https://support.swanlibraries.net/documentation/sirsidynix> page, under Codes and Policies, you can find current copies of the Circulation Map, Circulation Rules, Hold Map, Item Types, Locations, and User Profiles. These files are updated on a regular basis and labeled with the date they were exported from Symphony, so you can be sure you are viewing a current copy. If you are interested in using an item type or location new to your library, or if you just want to review the Circulation and Hold Maps to check on your current circulation configuration, navigate over to the SWAN support site and explore! Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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Brookfield Zoo Library has closed

by Kate Boyle

+++ Please route to appropriate personnel +++ SWAN has been notified that the Brookfield Zoo Library (BZS) is closed. At this point in time, the future of the library and its collection is unknown. SWAN has shadowed their collection in the catalog after having made their items non-circ and non-holdable. The BZS patrons have been blocked from checking any new materials out on SWAN and from placing any holds. There are very few BZS items in circulation at present, if your library should receive any BZS items-- please check the item in and address the material to the SWAN Office (SWS). The few items currently in circulation to BZS patrons (employees) are in the process of being returned to the owning SWAN libraries. If you should have any questions or concerns, please contact Member Services (844) SWAN-LIB or email help(a)swanlibraries.net<mailto:help@swanlibraries.net> . Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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Stream this morning’s Quarterly Membership meeting

by Susan Ricker

We hope you join us this morning, starting at 9:30 a.m., for our December membership meeting. Here’s how you can participate: Online: https://attendee.gototraining.com/r/5398372681629465601 After registering you will receive a confirmation email containing information about joining the training. Listen to audio, view the presentation, and use the text/chat box to participate. In Person: In the Main Meeting Room at the RAILS Burr Ridge building (125 Tower Drive) Agenda and Packet: https://support.swanlibraries.net/sites/default/files/meeting/2017-12-07/pa… At this month’s meeting, we will be giving our final fee formula update, and providing more info on our initial FY19 budget work. We will also be announcing the 2018 Strategic Planning process for SWAN, and giving our 2017 year in review. Email Susan Ricker at susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> if you need assistance during the meeting. Susan Ricker Library Relations Specialist susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> • (630)326-7146 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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12 days of gifts --- day 2

by Kate Boyle

On the Second Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D36F33.C46CB470] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. SWAN recently made some changes to the list of payment types displayed in the Pay Bills Wizard dropdown in Workflows. The "CANCEL" payment type has been removed and been replaced with "VOID". In addition, the "xxxBCC" payment types were removed for those libraries that haven't had swipes installed yet. If you have need of a special payment type in your library, please contact Member Services by opening a help ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will see what we can do. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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12 days of gifts

by Kate Boyle

On the First Day of (insert yswancomour favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D36DCC.4F35D3C0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. SWAN would like to begin our gift giving by sharing the Spring training schedule. These workshops are intended not only for the New19 libraries, but current SWAN libraries as well. You will find that the workshop title on the attached document is a hyperlink to the actual event in L2. Remember you need to login to L2 in order to view and register for any classes. Please contact Member Services or open a ticket (help(a)swanlibraries.net<mailto:help@swanlibraries.net> ) if you should have any questions. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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New 19 Q&A Session #2 Scheduled for January 10

by webmaster＠swanlibraries.net

7 years, 5 months

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SWAN Quarterly Meeting at RAILS Burr Ridge - Agenda and Packet for 12/7 Now Online

by Brande Overbey

SWAN Member Libraries: The December Quarterly agenda and packet (30 pages) for Thursday's 12/7 meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2017-12-07/pa… At this month's meeting, we will be giving our final fee formula update, and providing more info on our initial FY19 budget work. We will also be announcing the 2018 Strategic Planning process for SWAN, and giving our 2017 year in review. We will again be live-streaming the audio for the meeting via GoTo Meetings; if you'd like to attend remotely, follow the instructions below: Please register for SWAN Quarterly (Q4 2017) on Thursday, December 7, 2017 9:30 AM - 12:00 PM CST at: https://attendee.gototraining.com/r/5398372681629465601 After registering you will receive a confirmation email containing information about joining the training. We hope to see you on Thursday! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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Long In Transit Processing

by Vickie Totton

++Please route to appropriate staff++ We are now ready to make good on our promise to clean up the Long In Transit items! Any item that was set in transit prior to January 1, 2017 is now checked out to MISSTRNSIT. We will use the following schedule to continue to process the long in transit items until everything that has been in transit for more than 30 days is checked out to MISSTRNSIT. Date Month/Year item was put in transit 12/4/17 January 2017 12/5/17 February 2017 12/6/17 March 2017 12/7/17 April 2017 12/8/17 May 2017 12/11/17 June 2017 12/12/17 July 2017 12/13/17 August 2017 12/14/17 September 2017 12/15/17 October 2017 Starting Monday December 18 a report will be run on a daily basis that will checkout any item in transit for more than 30 days to MISSTRNSIT. Once an item is in transit to fill a hold, no other item will fulfill the hold. Checking out items in transit for more than 30 day will put the hold back at the top of the hold queue. In January we will send you a final shelf check report of items that were set in transit prior to January 1, 2017. Those items will be discarded at the end of January. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Hello Everyone, I hope you all had a wonderful Thanksgiving (or Thursday if you don't celebrate!) last week. Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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In-transit Reports

by Crystal Vela

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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SWAN Closed for Thanksgiving and Black Friday - Here's How to Reach Us Then

by webmaster＠swanlibraries.net

7 years, 5 months

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2018 SWAN Membership Meeting Dates

by Brande Overbey

SWAN Library Administrators and Staff: The 2018 SWAN membership meeting dates have been set, and are now available for you here: https://support.swanlibraries.net/system/files/Public/SWAN_Membership_Meeti… Our Quarterly and Committee of the Whole meetings will be held at RAILS Burr Ridge, unless otherwise notified. Our regular Board meetings will be held at SWAN Quail Ridge headquarters. These meetings are all now listed in L2 as well, for easier addition to your personal calendars. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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