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MessageBee E-mail Go-Live Tuesday, June 27th

by SWAN Communications

This is a reminder that we will be going live on the MessageBee notification platform for e-mail on June 27th. Please see the following news post for more information: MessageBee E-mail Go-Live Tuesday, June 27th<https://support.swanlibraries.net/news/2023-06/94337> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 9 months

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Aspen 23.05 release is live

by SWAN Communications

The Aspen 23.05 release is now live. This release includes enhancements for displaying cover art in the catalog. Read more in our news post: https://support.swanlibraries.net/news/2023-06/94333 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 10 months

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Overnight processing running long

by SWAN Communications

Overnight indexing reports ran long and are still getting caught up. You may see messages about records being locked or indexing errors. These should begin to resolve throughout the day as the reports continue to run. We apologize for any inconvenience and please check the support site<https://support.swanlibraries.net/> for updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 10 months

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June Kanopy Promotion

by SWAN Communications

Good afternoon member libraries, For the month of June, Kanopy has two promotions for public libraries. Please see the news post, June Kanopy Promotion<https://support.swanlibraries.net/news/2023-06/94329>, for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 10 months

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SWAN Board 2023 election results

by SWAN Communications

Hello everyone, The election for two seats on the 7 member SWAN governing board has concluded with 63 participating voters. Jennifer Cottrill, Library Director, Midlothian Public Library, reelected Samantha Johnson, Executive Director, Roselle Public Library, elected Special thanks to Ridgeway Burns, Library Director Itasca Community Library, and Zach Musil, Library Director, Tinley Park Public Library, for participating in the election. The next SWAN Board meeting will be held at Palos Heights Public Library on Friday, June 16th at 9:30 a.m. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> • 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 10 months

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SWAN Quarterly meeting 6/1/23 agenda & packet

by SWAN Communications

Hello SWAN directors/administrators-- The SWAN Quarterly meeting on Thursday, June 1st this week has its agenda and packet posted. You can find the information at the link below. Event information with agenda and packet: https://support.swanlibraries.net/meeting/92375 This meeting will take place in person, but we have a live Zoom planned from Oak Brook: https://swanlibraries-net.zoom.us/j/82234082998?pwd=a3ROSUx4dG9mbHhmNituSG1… Meeting ID: 822 3408 2998 Passcode: 806823 I hope to see you Thursday! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> • 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 10 months

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Last day for SWAN Board election

by SWAN Communications

Hello library directors/administrators-- Just a final reminder that the SWAN Board election is in its last day, and the e-ballot will close at midnight tonight. There are four candidates running for two seats that will begin a three-year term in July 2023. The login and password was sent to 100 library directors (or interims depending) on May 8th via email through the myDirectVote platform, and a second reminder email was sent directly to the remaining voters May 23rd. Access to the ballot requires the unique login and password to view the e-ballot and written statements of the four candidates. Here is the SWAN Board election login page: https://www.directvote.net/myDV15/Login.aspx?e=2031 Thanks to everyone that has participated thus far! If you require assistance to obtain your login, please contact me directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> • 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 10 months

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SWAN Board election reminder - ends Friday 5/26/23

by SWAN Communications

Hello SWAN library directors/administrators- The SWAN Board election for 2 seats is underway. The election ballot was sent out again this morning to those of you that have not participated yet. The ballot closes on Friday this week at midnight. If you have not received the e-ballot information, please contact me directly and I will work with you to resolve the issue. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 10 months

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2024 Public Web Browser license available from RAILS

by SWAN Communications

SWAN Member Libraries: RAILS has made the 2024 license key for Public Web Browser (PWB) available on their website. If your library uses PWB, please visit the RAILS Deals & Discounts page<https://railslibraries.org/system/files/deals/2023/100137/FY2023_Public_Web…> to access the new license key. (L2 Login Required) The current PWB license expires after June 7, 2023. You do not need to wait for the current license to expire before updating the license key. The 2024 license is valid through June 7, 2024. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 10 months

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MessageBee Office Hours

by SWAN Communications

We have scheduled four office hours sessions on the MessageBee notification platform for any staff who have questions following training. The first session will take place this Wednesday, May 24th at 11:00. See our news post<https://support.swanlibraries.net/news/2023-05/94319> for further information including links to L2. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 10 months

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Aspen 23.05 release is live

by SWAN Communications

The Aspen 23.05 release is now live. In addition, SWAN has implemented changes to the display of record descriptions and library use only items. Learn more in our news post: https://support.swanlibraries.net/news/2023-05/94316 If you have questions about this release, you can attend our Aspen office hours this afternoon: https://support.swanlibraries.net/training/92389 For questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

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SMS Overdues Sent for Material Due within 7 Days

by SWAN Communications

Overdue SMS notices were inadvertently sent to patrons who have material coming within 7 days from today. Please see our Known Issue<https://support.swanlibraries.net/issue/94317> for more information. Michael Szarmach Systems Administrator, Information Technology & Systems Support michael(a)swanlibraries.net<mailto:michael@swanlibraries.net> * 630-326-8929 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 11 months

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Unique Management Weekly Reports

by SWAN Communications

Greetings, All! As some of you have noticed, this week patrons sent to Unique Management for their "Gentle Nudge" process no longer appear with a user status of COLLECTION. Instead, they carry a status of REFERRED, as they have been referred to a third-party vendor for additional contact in an attempt to recover overdue materials or collect outstanding fees. This is a small change in word choice to preserve patron goodwill and foster a more positive service environment. Many thanks to our report testers, Acorn Public Library and Indian Prairie Public Library! If there are any questions about this change or about Unique Management's services, please open a support ticket at help(a)swanlibraries.net SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

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Reminder - EBSCO database selection form

by SWAN Communications

Good afternoon member libraries, This is a reminder that the EBSCO database selection form is going to close this Friday, May 12, at the end of the day. If you are interested in changing your four optional EBSCO databases, this is the time to do it! If you need assistance, or have additional questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. If we do not receive a form from your library, your current four optional databases will continue through the 23-24 year. Please see the article EBSCO Database Selection Form<https://support.swanlibraries.net/news/2023-04/94281> to access the form. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

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SWAN Board election ballot open through 5/26/23

by SWAN Communications

Hello SWAN library directors/administrators- Today, the electronic ballot has been sent to 100 library director contacts directly. Each login is unique to the individual at the library, with only one designee as voter. Information about the 2023 SWAN Board election can be found on the Support page: https://support.swanlibraries.net/board-information/85634 The statements for the four candidates are available on the electronic ballot. If you are unable to access the e-ballot or have not received it, please contact me directly and I will work to resolve the access for you. The email would arrive from myDirectVote (from Survey & Ballot Systems), which is the voting service SWAN is using for the election. Thanks to everyone participating! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 11 months

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COLLECTION User statuses are going away

by SWAN Communications

Good news, everyone! Our new custom DebtCollect report is ready for deployment! This is the report that will write user statuses to REFERRED instead of COLLECTION, softening the language used to describe patron records who have been referred to Unique Management Services (UMS) for their material recovery service. It will be rolled out next week beginning with our two pilot volunteers, Acorn and Indian Prairie Public Libraries. Please be aware, if you are a UMS client, your placement report may be delayed by a day or two while we verify the report's performance in the real world. The data team at UMS is aware of this project and will be working closely with us to verify accuracy of account selection. Please open a support ticket if you have any questions or concerns about this project. An update will be posted later next week after we receive confirmation that the statuses are written and the files transmitted as-expected. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

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SWAN support site update complete

by SWAN Communications

Good morning member libraries, The SWAN support site update is live at https://support.swanlibraries.net<https://support.swanlibraries.net/>. If you have any issues, please open a ticket at help(a)swanlibraries.net. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

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Niche Academy Demo - Thursday 5/4 at 11:00

by SWAN Communications

This is a reminder that Niche Academy will be providing SWAN libraries with a demo of their learning content and platform on Thursday, May 4th from 11-11:45. Register on L2<https://librarylearning.org/event/2023-05-04/swan-libraries-niche-academy-d…> and see the SWAN News Post<https://support.swanlibraries.net/news/2023-04/94190> which highlights our SWAN libraries currently providing Niche Academy to patrons and staff. Featured embedded links are also referenced for our SWAN libraries to illustrate how this resource can be incorporated into your reference and research resources. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

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Slate for SWAN Board 2023 election announcement

by SWAN Communications

Hi everyone, The SWAN Board election self-nomination process concluded last week Friday and the following names were submitted with interest statements for the two board seats. Ridgeway Burns, Library Director Itasca Community Library Jennifer Cottrill, Library Director, Midlothian Public Library Samantha Johnson, Executive Director, Roselle Public Library Zach Musil, Library Director, Tinley Park Public Library The electronic ballot will be sent out next week, along with a SWANcom announcement. Information about the election can be found on the SWAN Support page below: https://support.swanlibraries.net/board-information/85634 Thanks to all interested in participating on the SWAN Board! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 11 months

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SirsiDynix SMS Messaging Disabled

by SWAN Communications

With our migration of SMS notifications to the MessageBee platform, SMS messaging through Symphony will be disabled today. It will no longer be possible to send manual SMS messages using the Send SMS Message wizard in WorkFlows. If you have not done so already, please read our news post regarding this migration: MessageBee Rollout and Training<https://support.swanlibraries.net/news/2023-04/94199>. This news post has been updated since initially posted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

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BLUEcloud Commerce Is Not Available

by SWAN Communications

Libraries are reporting they receive a "BLUEcloud Commerce is not available" message after patrons swipe their credit cards at the ProPay swipes at circulation desks. We have opened a case with SirsiDynix to have them investigate this issue. We will update the Known Issue<https://support.swanlibraries.net/issue/94201> on the SWAN Support Site as more information becomes available. PayPal bill payment on Aspen is not affected by this issue; you can direct patrons there for bill payment until this issue is resolved. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

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Some MessageBee Email Notifications Sent to Patrons Early

by SWAN Communications

We have encountered an issue with our MessageBee SMS rollout that is causing certain patrons to get some email notices via the MessageBee platform earlier than expected. This is an unfortunate byproduct of the logic that governs our notification reports. We have posted more information on our support site: Some MessageBee Email Notifications Sent to Patrons Early<https://support.swanlibraries.net/issue/94202>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

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MessageBee Notifications - April 26th SMS Rollout and May Training

by SWAN Communications

On Wednesday, April 26th, SWAN will migrate SMS notifications to our new MessageBee platform. Notification wording will change, but patrons will continue to receive the same messages they are used to. We also scheduled comprehensive MessageBee platform training and invite all SWAN staff to attend. This training wil familiarize staff with the platform, reporting tools, and e-mail templates. These are scheduled for early May so staff will have time to examine and request changes to e-mail templates before we roll them out in late June. See the following news post for more information: MessageBee Rollout and Training<https://support.swanlibraries.net/news/2023-04/94199> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

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EBSCO database selection form now open!

by SWAN Communications

Good morning member libraries, The selection form for your four optional EBSCO databases is now open to participating SWAN member libraries. Please see the article, EBSCO Database Selection Form<https://support.swanlibraries.net/news/2023-04/94198>, for additional details and access to the form. The form closes end of day, May 12, 2023. Any questions please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

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Aspen 23.04 release is live

by SWAN Communications

The Aspen 23.04 release is live. This release includes enhancements to themes, events integration for Communico, and several minor enhancements and bug fixes. Read more on the support site: https://support.swanlibraries.net/news/2023-04/94195 For questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

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