SWANcom July 2025

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16 discussions

Long-Running Overnight Maintenance Report

by SWAN Communications

SWAN Member Library Staff: We're currently monitoring a long-running overnight maintenance report, ADUText, which is creating delays to the morning report schedule. As ADUText and the subsequent overnight maintenance reports continue processing, you may encounter several errors: * "Heading keys need to be indexed" when accessing an item record * Item records are unsearchable by title (but can be accessed by Standard Number) * Various general indexing errors when accessing or attempting to catalog item records Records should continue to be searchable in Aspen and any WorkFlows errors should resolve once overnight processing concludes. And We apologize for these delays and will send an update as soon as the reports conclude. SWAN Library Services 915 Harger Rd. Suite 260 - Oak Brook IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

2 months, 2 weeks

Resolved: Issues with statuses in the catalog

by SWAN Communications

Good morning and thank you for your patience, The issues with our exports to the catalog have been resolved, but you will notice discrepancies in the online catalog until a full index runs overnight. Our indexes are now correctly processing item status changes and record updates, and any changes made after 9AM this morning, July 7th, will update in the catalog. The backlog of records will be processed overnight, and everything should be current tomorrow. We will continue to monitor our indexing and update the known issue on the support site: https://support.swanlibraries.net/issue/94908 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 months, 2 weeks

Issues with statuses in the catalog

by SWAN Communications

SWAN Member Library Staff: We're currently experiencing indexing issues in the catalog, and you may see that item statuses and updates to records are incorrect. We're currently working to address these issues. Thank you for your patience! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 months, 2 weeks

Long Running Overnight Processing Reports

by SWAN Communications

SWAN Member Library Staff: Our overnight maintenance processing is running long today. The ADUtext report ran long but has completed. We are monitoring the subsequent reports that update the database. Some of the processes that have not yet completed are: * Blocking of patrons for Fine Free overdue items * Billing process of items 42 days overdue * Cancelling of expired holds on the holdshelf * Compiling of holds for pull lists * Preparing and sending of notices Please refrain from pulling your expired holds from the holdshelf until we give the all-clear. We will update the Known Issue<https://support.swanlibraries.net/issue/94906> on our support site as we have more information. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 months, 2 weeks

Long-Running Overnight Maintenance Report

by SWAN Communications

SWAN Member Library Staff: We’re currently monitoring a long-running overnight maintenance report, ADUText, which is creating delays to the morning report schedule. As ADUText and the subsequent overnight maintenance reports continue processing, you may encounter several errors: * “Heading keys need to be indexed” when accessing an item record * Item records are unsearchable by title (but can be accessed by Standard Number) * Various general indexing errors when accessing or attempting to catalog item records Records should continue to be searchable in Aspen and any WorkFlows errors should resolve once overnight processing concludes. And We apologize for these delays and will send an update as soon as the reports conclude. Thank you. SWAN Library Services 915 Harger Rd. Suite 260 - Oak Brook IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

2 months, 3 weeks

**Action Required** Online Patron Registration Default Settings

by SWAN Communications

Online Patron Registration using Patron Point Verify goes live in August. Before launch, we need library staff to verify default patron settings that newly registered adult and juvenile records will receive. Please refer to this news post to access the form and verify your default settings: Online Patron Registration Default Settings<https://support.swanlibraries.net/news/2025-07/94890> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 months, 3 weeks

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SWANcom July 2025