February 2020 - SWANcom - swanlibraries.net

Intermittent Hold Override Issue
by Steven Schlewitt 19 Feb '20

19 Feb '20

SWAN Member Library Staff: We've received reports that some holds awaiting pickup, when checked out, are displaying the message, "item is on hold for another patron" and requiring an override. If this occurs, simply override the hold to checkout to the patron associated on the hold shelf. We believe the issue may be relating to some routine database maintenance and do not expect the issue to persist nor impact a significant number of patrons/holds. We're tracking this case as a Known Issue<https://support.swanlibraries.net/node/67335> - please check the posting for any updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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*Reminder* Database Rebuild & Scheduled Downtime on February 23rd/24th
by Steven Schlewitt 18 Feb '20

18 Feb '20

Just a quick reminder - our database rebuild will begin this upcoming Sunday, February 23rd after 6pm and continue through the day on Monday, February 24th. For additional details on the services impacted and how to use WorkFlows in Offline mode for the 24th, please see the original Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, January 21, 2020 3:22 PM To: swancom(a)list.swanlibraries.net Subject: Database Rebuild & Scheduled Downtime on February 23rd/24th SWAN Member Libraries: Please see our latest news post regarding the upcoming Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116>, scheduled for Sunday, February 23rd through Monday, February 24th. On the 24th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild is needed to accommodate a significant volume of bibliographic and item record updates<https://support.swanlibraries.net/news/2020-01/67128>. If you have any questions or concerns about the record updates or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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AtoZ World Travel OpenAthens Links - Action Required
by webmaster＠swanlibraries.net 17 Feb '20

17 Feb '20

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Canceled Publication Patron Notification Tool
by webmaster＠swanlibraries.net 13 Feb '20

13 Feb '20

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Baker & Taylor Reported Issue
by Vickie Totton 12 Feb '20

12 Feb '20

We have added a Known Issue to the SWAN Support Site for libraries that use 9xx to load bib files downloaded from Baker & Taylor. If this applies to you, please see Known Issue "Baker & Taylor: Reported Issue with MARC Record Download<https://support.swanlibraries.net/node/67273>" and continue to monitor the issue for updates. We will send another SWANcom when the issue has been resolved. If you have any questions regarding the issue please send an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> to open a ticket. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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Reminder: WorkFlows 3.6.2 Upgrade and Installation Survey due Monday, February 17
by Michael Szarmach 07 Feb '20

07 Feb '20

The deadline for the WorkFlows 3.6.2 upgrade is Monday, February 17th. If you're unfamiliar with the WorkFlows client update process, please refer to the three steps detailed in Software Downloads & Setup<https://support.swanlibraries.net/node/64760> on our support site. After completing the client update on all WorkFlows computers in your library, please submit one FormSite survey<https://fs8.formsite.com/SWANServices/mhhagv6sg1/index.html> to indicate your completion. You can check to see if your library has submitted a survey for this upgrade by going to the FormSite Results page<https://fs8.formsite.com/res/resultsReportCharts?EParam=bJeI6E3QIKARLoUmGbQ…>. (Click on the bar graph icon in the lower left-hand corner for the best viewing results). If your library does not appear on the list then we have not received your FormSite completed survey<https://fs8.formsite.com/SWANServices/mhhagv6sg1/index.html>. If you have any questions about the client update or have encountered any issues, please submit a support case by emailing us, help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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First Meeting of the Public Services Users Group Feb. 20
by webmaster＠swanlibraries.net 05 Feb '20

05 Feb '20

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SWAN User Group Meeting Reminders
by webmaster＠swanlibraries.net 05 Feb '20

05 Feb '20

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St. Charles Public Library - On The Move
by webmaster＠swanlibraries.net 03 Feb '20

03 Feb '20

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Tues Feb 4 Committee of the Whole Meeting Reminder & Added Streaming
by Aaron Skog 03 Feb '20

03 Feb '20

SWAN Library Directors & Administrators, Tomorrow's meeting at Oak Brook Public Library will be live-streamed for those who are unable to attend in person. Typically these Committee of the Whole meetings are not streamed, but we thought the EBSCO group-purchase would attract a wider audience. Here is the meeting packet: https://support.swanlibraries.net/sites/default/files/meeting/20_02_04/6696… Link to the streaming is now in the L2 event: https://www.librarylearning.info/events/?eventID=30488 SWAN Committee of the Whole Meeting - February 4th 2020 Tue, Feb 4, 2020 10:00 AM - 12:00 PM (CST) Or just pull up this email tomorrow and use the link below. Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/993080141 You can also dial in using your phone. United States: +1 (571) 317-3122 Access Code: 993-080-141 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/993080141 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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