It was brought to our attention that some items checked out today are showing a 4/30/2018 due date. We have updated ALL libraries days closed calendar so nothing will be due 4/30 and 5/1. A halt and run must take place for these new dates to be added, so you will still see items assigned to this due date. These items will be updated in a report overnight and will have a due date of 5/2.
Please send in a help ticket if you have any questions.
Thank you,
Crystal Vela
Consultant, Member Services
crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Libraries and Information Technology Staff:
If you’ve received the message below as a part of the Baker & Taylor Axis360 subscription, feel free to disregard it. This change has been made on the SWAN firewall and we’ve already reached out to Baker & Taylor to perform the testing needed.
No further change is needed by library staff.
Thanks to those libraries that made us aware of the update!
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Updated: Mandatory IP Address Change
Hello,
The Axis 360 Team is pleased to announce that we are moving Axis 360 services to a 100% cloud-based environment in May 2018. Moving Axis 360 to the cloud will provide benefits in scalability as Axis 360 continues to grow, with bi-coastal data centers delivering dynamic support for peak utilization periods, 24/7 performance monitoring, support for global access, and best-of-breed cloud service tools and search capabilities.
As part of this move, you will need to whitelist several new IP addresses with your firewall. If you don't do this, your patrons will lose access to all of your Axis 360 content. Please note that these IP addresses are different from the ones sent in a previous communication.
Don't panic! If the above paragraph doesn't make sense to you, just contact your IT staff. They will be able to easily whitelist these IP addresses for you. Remember, you'll need to send us an email with valid login credentials (step 2 below) once you've whitelisted the IP addresses so we can make sure everything works correctly on our end.
We will be performing tests during the week of April 16th to ensure a smooth transition, but encourage you to submit your information as soon as possible.
Action Items
1. Whitelist the following new IP addresses with your firewall:
* 52.226.75.12
* 52.226.78.36
2. Once you've whitelisted the IP addresses, send us an email at axis360support(a)baker-taylor.com<mailto:axis360support@baker-taylor.com?subject=> and provide us with an active patron ID and password that we can test to ensure that the firewalls have been changed appropriately.
3. If we find an issue when testing your patron ID/password, we will contact you to ensure any necessary changes are made. If you don't hear back from us, everything is working correctly!
If you have any questions about this process, feel free to reach out to us at axis360support(a)baker-taylor.com<mailto:axis360support@baker-taylor.com?subject=>.
Thank you!
The Axis 360 Team
++Please route to appropriate personnel++
We have updated our documentation for the Library Calendar Wizard. The update includes instructions on closing out of the wizard, and what to do if you receive "The records are currently in use. Please try again later" error message.
Please see the attached documentation, and view our updated instructional video here<https://youtu.be/ckTkLqpb_Q4>.
(The previous video is no longer accessible. Please update your bookmarks with the new link provided.)
Lauren Levaggi
Support Analyst, Member Services
lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL, 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
