January 2017 - SWANcom - swanlibraries.net

**Update** "Keys Not Indexed" "Heading Not Found" Errors (1/17)
by Steven Schlewitt 17 Jan '17

17 Jan '17

SWAN Member Library Staff: A quick update - it appears this issue should have only affected records modified or entered within the last day. SirsiDynix has performed operations to temporarily resolve the issue, and tonight's maintenance reports should resolve it entirely. Please let us know if you continue to encounter these errors today by emailing help(a)swanlibraires.net<mailto:help@swanlibraires.net>, and please send us examples of the records in question. Thank you for your patience, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, January 17, 2017 7:50 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] "Keys Not Indexed" "Heading Not Found" Errors (1/17) SWAN Member Library Staff: We're seeing one of the overnight maintenance reports last night completed unsuccessfully, which has led to "Keys not indexed" and "Heading not found" errors while searching items in WorkFlows this morning. We've already reached out to SirsiDynix support for assistance in the investigation and resolution of the issue. We believe items in Enterprise should be unaffected. We'll send additional information via SWANcom as soon as it becomes available. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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"Keys Not Indexed" "Heading Not Found" Errors (1/17)
by Steven Schlewitt 17 Jan '17

17 Jan '17

SWAN Member Library Staff: We're seeing one of the overnight maintenance reports last night completed unsuccessfully, which has led to "Keys not indexed" and "Heading not found" errors while searching items in WorkFlows this morning. We've already reached out to SirsiDynix support for assistance in the investigation and resolution of the issue. We believe items in Enterprise should be unaffected. We'll send additional information via SWANcom as soon as it becomes available. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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REMINDER: Annual Patron Purge
by Vickie Totton 16 Jan '17

16 Jan '17

Just a reminder, the annual patron purge will take place tomorrow. Please open a ticket if you would like a list of your purged patrons. You can open a ticket by sending an email to help(a)swanlibraies.net<mailto:help@swanlibraies.net>. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Wednesday, December 21, 2016 4:06 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Annual Patron Purge ****Please route to appropriate personnel**** [cid:image001.jpg@01D2700C.034E0950]SWAN Annual Patron Purge We will be conducting our annual patron purge on January 17, 2017. The purge will remove any patron that meets the following criteria: * No checkouts or bills (including overdue fines) * Expiration date of earlier than 01/01/2014 (expired 3 or more years) OR * No checkouts or bills (including overdue fines) * Last Activity Date earlier than 01/01/2010 (no activity in 7 or more years) In the attached reports you will find lists of your patrons that meet either the expiration date or Last Activity Date criteria but have bills. Please let us know by January 13, 2017 if you would like us to cancel bills for patrons who are under the $5.00 or $10.00 threshold. If you have any questions regarding the purge please feel free to contact us. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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