June 2016 - SWANcom - swanlibraries.net

Checkout histories missing for many patrons
by Dave Pacin 10 Jun '16

10 Jun '16

About 4 days ago the checkout histories for a number of random patrons was inadvertently deleted. We are working with SiriDynix to get these restored and we will update everyone as soon as we have something new. Thank you for your patience and for opening tickets, your information has been helpful! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

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SVA Failed Calls Notices
by Lauren Levaggi 07 Jun '16

07 Jun '16

SWAN Libraries - You will be receiving reports for yesterday's SVA hold pickup notices that failed. They will be emailed to your generic email accounts that include your 3 letter agency code (XXX(a)notices.swanlibraries.net) Thank you for your patience, Lauren Levaggi SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info> http://support.swanlibraries.net

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Last night SVA emails
by Kate Boyle 07 Jun '16

07 Jun '16

Everyone --- I wanted to apologize for the rash of emails you might have received last night regarding SVA. The report we were generating to provide libraries with a copy of SVA calls that failed to complete went awry (nuts). We are working towards a solution before tonight and will not run this report until we are certain it is behaving as anticipated. Thank you for your understanding. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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New Enterprise features!
by Dave Pacin 06 Jun '16

06 Jun '16

SWAN is preparing to roll out new themes and several new features for Enterprise! SWAN libraries will get their themes in batches by the end of Friday, June 10th. Here is a list of changes to look for: * Your local holdings will now show in the list of search results so you don't need to go into the full record to see what's on the shelf * The content at the top of the detailed display has been compressed to reduce scrolling * The bottom of the detailed display now uses tabs to present information; please note that this is still a little buggy and will sometimes show the drawers instead * The display of personal information now looks different and includes patron expiration date and last activity date * More space for library logo; all themes now have white background in header * The library logo now links to the Enterprise home page instead of your library's home page * Updated themes! If you want to change your color scheme, please submit a help ticket help(a)swanlibraries.net<mailto:help@swanlibraries.net> Clicker here for screen shots<https://support.swanlibraries.net/news/2016-06-06/new-features-enterprise> Dave Pacin SWAN Support Specialist Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://www.railslibraries.info

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Attn: Cataloging and Technical Services Staff
by Karen Bar 06 Jun '16

06 Jun '16

Item Category 3 SWAN staff is continuing work on a data project with SirsiDynix to tweak the facets in Enterprise. Eventually we will have a fiction/nonfiction facet. SirsiDynix performed some data work at the end of May that populated Item Category 3 for fiction/nonfiction for some of the existing items. Work is not complete and is still being tweaked. Some staff have reported ****** displaying in Item Category 3. This is temporary and will soon be adjusted. The Item Category 3 information is pulled from the bibliographic record and is shared by all. Please do not change the Item Category 3, as it is intended to be automatically populated by a custom report and this data is being used to enhance the patron experience in Enterprise. We will send updates as this project progresses. If you have any questions, please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

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SVA is live
by Kate Boyle 06 Jun '16

06 Jun '16

Today is June 6th and everyone know what that means --- SVA (robo-calling of patron notices) starts today. As you read this email, the reports are running and compiling the calls to be made later today. As a reminder, phone calls are made between the hours of 10:30 AM and 7:30 PM (Mon. - Fri.) and 11:00 AM and 6:00 PM (Sat. - Sun.). Patrons with a notice preference of PHONE will receive calls for hold pickup, overdues, and bills (unless your library requested differently). Overdues are generated on the same schedule as the SMS, Email and Print notices. On an odd occasion, due to the large number of Circulation Rules in our consortia, patrons may receive a second phone call with additional notices on the same day. For more information, please refer to documentation at : https://support.swanlibraries.net/news/2016-04-11/swan-sva-automated-phone-… If you should have any questions, please call us (630-734-5153) or open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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SWAN June 2, 2016 Quarterly Meeting ByLaws Results & Presentation
by webmaster＠swanlibraries.net 03 Jun '16

03 Jun '16

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SWAN Staff announcement
by Kate Boyle 03 Jun '16

03 Jun '16

+++ Please route to appropriate personnel +++ Everyone - Edlyn LeFevour is no longer part of the SWAN staff. If you or your staff should have any questions that you would previously ask of Edlyn, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> . By employing the ticket system, we can expedite the response to your question or concern. We appreciate your cooperation and understanding. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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