December 2016 - SWANcom - swanlibraries.net

In Transit Items - Cleanup
by Vickie Totton 14 Dec '16

14 Dec '16

**Please route to appropriate staff** SWAN will be running the List Items in Transit 30 Days or Longer report and distributing it on a monthly basis. Attached please find the report for this month and the instructions for processing it. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Upcoming Web Services Upgrade / Web Services Downtime Expected (Tuesday Dec 20th at 7am)
by webmaster＠swanlibraries.net 12 Dec '16

12 Dec '16

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*Resolved* Enterprise OPAC Outage (12/9)
by Steven Schlewitt 09 Dec '16

09 Dec '16

SWAN Member Libraries & Information Technology Staff: SirsiDynix Support appears to have resolved the intermittent issue causing Enterprise outages this afternoon. We're still waiting for additional information on what caused the issue, exactly, but Enterprise should be stable moving forward this evening. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Friday, December 9, 2016 1:22 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Enterprise OPAC Outage (12/9) Importance: High SWAN Member Libraries & Information Technology Staff: We're currently experiencing an intermittent outage of the Enterprise OPAC. We're in contact with SirsiDynix Support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Enterprise OPAC Outage (12/9)
by Steven Schlewitt 09 Dec '16

09 Dec '16

SWAN Member Libraries & Information Technology Staff: We're currently experiencing an intermittent outage of the Enterprise OPAC. We're in contact with SirsiDynix Support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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EBSCO Discovery Service Training; EDS Ready for Opt-In
by webmaster＠swanlibraries.net 09 Dec '16

09 Dec '16

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SWAN Office Move and New Staff Contacts
by Aaron Skog 07 Dec '16

07 Dec '16

SWAN Member Libraries: In this morning's SWAN E-News, we included an update on the move to our new office space. I thought I would notify you all via SWANcom in addition to that newsletter. We are moving on Friday this week. The SWAN staff contact information is changing, which includes email addresses and phone numbers. It is important to note that the old phone numbers RAILS provided us will discontinue forwarding before the month is out. That was not our decision. The phone numbers when called will play a voicemail message notifying the caller of the new contact number and the new email address and then hang up. Once we know that the forwarding has stopped, we will again notify you all. But we want you to update all of your contacts before that happens. SWAN Main Number: 1-844-SWANLIB (1-844-792-6542) For a list of the SWAN staff direct contact information, please log onto the SWAN support website: https://support.swanlibraries.net/content/support-contacts Our new business address as of December 12, 2016 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 For library business office managers, if you have the PO Box, that is not changing. For reference, that PO Box is for all SWAN invoices for payment, which is a lock box banking service. SWAN PO Box 6286 Carol Stream, IL 60197-6286 For those of you wondering where our meetings will be located, the answer is "it depends." Many of them will remain scheduled in RAILS Burr Ridge (like BLUEcloud Analytics training). Others, like the SWAN Board meeting, will be held at the new office location. We will continue to use the L2 event system for all of our events. But when in doubt, just ask us! We have some 2017 calendar strips that will be made available soon. Those will have our new 844-SWANLIB and support contacts. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 *Please note my new email address and phone number* *Our new business address as of December 12, 2016* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Fixed: Items overdue, not billed after 42 days
by Helen Pinder 06 Dec '16

06 Dec '16

SWAN Member Libraries, It has been discovered that a notice configuration setting is inadvertently preventing some patron checkouts from progressing through the standard overdue and billing process. The number of affected records is relatively few. Nevertheless, higher than normal bill-notice volumes are anticipated tomorrow after the change takes effect tonight. Patrons receiving these notices may remark on the delay in delivery; however, the change should permanently solve the issue going forward and it should not happen again. (Thank you to Lansing PL, who noticed and reported the anomaly.) Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Circulation Users Group Meeting Dec. 8th
by Kate Boyle 06 Dec '16

06 Dec '16

+++ Please route to Circulation Manager +++ Everyone- Just a reminder about the SWAN Circulation Users Group Meeting being held on Thursday, Dec. 8th at 9:30 in the RAILS Meeting Room. There is still time to register to attend the meeting. You can register here : http://www.librarylearning.info/events/?eventID=23517 I have attached our Agenda. There are a number of topics to be discussed. I am also providing a link to the SWAN Circulation Policy for your perusal. We want to discuss if there is a need to update the document and would appreciate your input. https://support.swanlibraries.net/documentation/circulation-policy A number of people are bringing treats to be shared with one and all, if you would like to bring something feel free we will find room on the table. Hope to see you Thursday. Kate Boyle Member Services Manager kate(a)swanlibraries.net . (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net . catalog.swanlibraries.net

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November Circulation Statistics Are Being Re-Run
by Samantha Dietel 05 Dec '16

05 Dec '16

SWAN Member Libraries: It has come to our attention that the November Circulation Statistics currently posted on the SWAN Support Site are not accurate. We are re-running these reports and working to get correct November statistics posted to the support site soon. We apologize for the inconvenience and appreciate your patience. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Checking in items
by Crystal Vela 05 Dec '16

05 Dec '16

SWAN Member Library Staff: Good news - If you haven't already done so, you are able to login as normal and begin checking in all of this weekend's returns. If you encounter any issues with WorkFlows or Symphony database records, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 844-SWANLIB. Thank you immensely for your patience and enjoy the remainder of your week. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 *Please note my new email address and phone number* SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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