May 2015 - SWANcom - swanlibraries.net

*Resolved* RE: Enterprise Restart Underway
by Aaron Skog 30 May '15

30 May '15

Enterprise is back online. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Aaron Skog Sent: Saturday, May 30, 2015 11:45 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Enterprise Restart Underway SWAN Libraries, We received notice from SirsiDynix at 11:35am that the monitoring system of Enterprise showed it to be unresponsive, so an automatic restart of the SWAN Enterprise service is underway. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

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Enterprise Restart Underway
by Aaron Skog 30 May '15

30 May '15

SWAN Libraries, We received notice from SirsiDynix at 11:35am that the monitoring system of Enterprise showed it to be unresponsive, so an automatic restart of the SWAN Enterprise service is underway. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

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SWAN Board Election Results
by Aaron Skog 29 May '15

29 May '15

Congratulations to Jim Deiters (Oak Lawn Public Library), Anne Kozak (Thomas Ford Memorial Library), and Stacy Wittmann (Eisenhower Public Library District) for being elected to the SWAN Board. Their three-year terms start July 1, 2015. I would like to thank Amy Crump (Homewood Public Library District) and Dan Powers (Lyons Public Library) for running for the open positions. It is always great to see interest in the SWAN governance. Rich Wolff (Tinley Park Public Library) will end his second term on the SWAN Board June 30. Please make sure to thank him at the June 4 SWAN Quarterly meeting next week for his tenure and his time as the SWAN Board President. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

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correction to yesterday's Memo 22: reports
by Kate Boyle 27 May '15

27 May '15

+++Please share with appropriate staff+++ Everyone - I have attached a corrected version of yesterday's memo regarding the running of reports. In error, the documentation stated to "Modify" and rename the new reports available to your library with the new REPORT login. The documentation should have stated to "Copy" the report and rename it. The attached document has been corrected and the error highlighted. I am very sorry for the inconvenience. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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Clean Holds Shelf report
by Kate Boyle 27 May '15

27 May '15

+++Please route to appropriate personnel+++ If your library has decided to start running the Clean Holds Shelf report in-house, please notify the SWAN office. We will need to know what date you are starting to run the report , in order to remove your library from the report we run here. You can call 630-734-5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you and have a great day! Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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Migration Memo 22 - reports
by Kate Boyle 26 May '15

26 May '15

+++ Please route to appropriate personnel +++ Everyone - Attached is a memo concerning a new reports login for Workflows and some new templates we have made available to the SWAN libraries. If you should have any questions, please call our office at 630-734-5153 or email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> . Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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SWAN Migration Memo #21: Holds update
by Kate Boyle 22 May '15

22 May '15

+++Please route to appropriate personnel +++ Everyone- Attached is an update memo on Holds. Please share with your circulation staff and the staff at your library placing holds. If anyone should have any questions, please call Member Services at 630-734-5153 or email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Have a wonderful holiday weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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Blanket Hold wizard not working correctly
by Renee Clanton 21 May '15

21 May '15

Please route to appropriate staff The Blanket Hold Wizard in Circulation is not working correctly. A bug has been identified and it is anticipated to be fixed in the next release. Please refrain from using this wizard. If you have placed holds using the Blanket Hold wizard in the last few weeks, please check the holds on the user record. You may need to cancel these holds and replace them using the "Place Hold" wizard. As a reminder, multiple Title level holds can be placed on the same bib record when using the "Place Hold" wizard and the appropriate override. Let me know if you have questions, Renee Renee Clanton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5169 Fax: 630.734.5056 renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info> http://support.swanlibraries.net

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Memo and New Documentation Pertaining to Online Commerce ProPay
by Aaron Skog 20 May '15

20 May '15

SWAN Library Staff, As you are most likely aware, there are some intermittent problems with the online payment system BLUEcloud Commerce. At times, when a patron pays a fine online, their Symphony Workflows account is not updated and the fine is not cleared. A patron would see a message to this effect in Enterprise, "Unable to notify the library of paid fines or fees," but it is possible they might not contact the library or attempt a second payment online. Unfortunately there is no immediate fix for this problem. SirsiDynix has stated this is a top priority for their development team. Please review the attached memo for three suggested options for libraries to follow if you encounter this problem with a patron. NEW: SWAN E-Commerce Reports Documentation Documentation on how to refund patrons, run reports to reconcile your online payments in ProPay against what was received in Symphony can be found in the Member's Only area of our Documentation tab on the support site: https://support.swanlibraries.net/documentation/commerce SWAN will update everyone at the June 4 Quarterly meeting regarding the BLUEcloud Commerce problem. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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REMINDER: SWAN Board Election Closes Friday!
by Brande Overbey 18 May '15

18 May '15

SWAN Members: A reminder that the SWAN Board Election polls will close this Friday, May 22nd at 5pm. Please be sure to get in your vote for our three vacant seats by then, if you have not already done so. The election poll can be found at the following link, and on the front page of the SWAN website as a News Item: https://support.swanlibraries.net/news/2015-05-04/swan-2015-board-election-… We thank you for your participation in our election! Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

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