The SWAN Support Site and OTRS Ticketing System have been restored. Thank you for your patience, and have a great Thanksgiving weekend! Steven Schlewitt Information Technology Manager steven@swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, November 23, 2016 4:02 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] SWAN Support Site Outage SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Support Site (support.swanlibraries.net) and the SWAN OTRS Ticketing system. Since these sites are hosted on RAILS servers, we've reached out to RAILS to perform additional investigation. We hope to have the issue resolved shortly. If you've submitted tickets to help@swanlibraries.net<mailto:help@swanlibraries.net>, these tickets will remain in queue until the sites are restored. If you need immediate assistance, however, we can always be reached at our support number, 844-SWANLIB. Thank you, Steven Schlewitt Information Technology Manager steven@swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>