*Update* Incomplete Search Results in Enterprise - SWANcom

7 Jul 2017

SWAN Member Library Staff:

Some good news this morning – last night’s harvest and import to Enterprise were
successful, so you should be seeing records in Enterprise as recent as Thursday
afternoon.
Over the weekend, we’ll be making additional adjustments to refine the automated schedule,
which may be met with mixed success. We’ll send additional SWANcoms to provide updates as
the weekend progresses.

Thanks again for your patience.
Steven Schlewitt
Information Technology Manager
steven@swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> •
catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

From: swancom-bounces(a)list.swanlibraries.net
[mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek
Sent: Thursday, July 6, 2017 10:38 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net;
swancirc(a)list.swanlibraries.net
Subject: [SWANcom] *Update* Incomplete Search Results in Enterprise - BCA Issue Resolved

SWAN Member Library Staff:

The manual harvest scheduled last night unfortunately did not correct the issue we’ve been
experiencing, so we’ve once again retained our last full import from Saturday.
We have a few more ideas that we’ll be working on throughout the day and this evening, and
we hope to have better news for you tomorrow morning.

Fortunately, we are seeing successful BLUECloud Analytics extracts, so while access to BCA
may be slow due to the higher volume of user traffic, the data you’re seeing should be
correct and up-to-date.

Thank you for your continued patience as we work to resolve this issue.

Ian Nosek
System Administrator
ian@swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> •
catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

From:
swancom-bounces@list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>
[mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of
webmaster@swanlibraries.net<mailto:webmaster@swanlibraries.net>
Sent: Wednesday, July 5, 2017 10:20 AM
To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] *Update* Incomplete Search Results in Enterprise - Also Affects BCA

Message from sender:

From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
*Update* Incomplete Search Results in Enterprise - Also Affects BCA
07/05/2017 - 10:19 - by Steven Schlewitt

SWAN Member Library Staff:

An update to our recent Enterprise search results issue…

This weekend, an overnight maintenance task that syncs (or harvests) our Symphony catalog
data to the Enterprise catalog abruptly ended in error. We believe this error to be the
result of conflicting Enterprise eRC tasks (digital record imports), which ultimately
caused our full harvest to be terminated by another internal system task. This error
caused only a fraction of the Symphony catalog to display in Enterprise on Saturday, which
is when SWAN staff, working in conjunction with SirsiDynix support, issued a manual
harvest task during the day to achieve a full catalog sync.

While Saturday’s manual harvest did succeed, the automated overnight harvest task has
continued to operate sporadically, to the point that we decided to pause the task, and an
associated system sync agent in order to maintain our last full, successful harvest data
from Saturday. This means that any catalog changes (item additions, removals, or edits)
that have occurred in Symphony since Saturday are not currently being reflected in the
Enterprise catalog, and will not be reflected until our next successful harvest.
Additionally, the pausing of the sync agent has also caused issues with BLUECloud
Analytics, in that requested report data is not being returned.

This issue does not affect Enterprise item availability, patron account data, or access to
the My Account functions. It also does not affect any functions of Symphony/WorkFlows.
This is only related to specific titles and records as they appear in the Enterprise
catalog and BCA report functions.

Moving forward, we’re working on a plan with SirsiDynix to restructure our harvest
schedules to get the full catalog sync back on track for tomorrow morning, and we hope to
resume functions to restore BCA later today.

We sincerely apologize for the inconvenience this has caused, and we will send additional
updates via SWANcom as they become available.

Thank you,

--
SWAN Library Services
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/

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