SWAN Member Library Staff:
Since late last week, we’ve been able to successfully harvest/sync our Symphony data to Enterprise with every overnight maintenance cycle. That being the case, the Enterprise data you’re seeing reflects any catalog changes performed in
the last day.
The bad news is, we’re still unable to maintain a reliable delta harvest, which occurs on an hourly basis to import any new cataloging dynamically throughout the day. We’re continuing our investigation with SirsiDynix on this matter and
will submit additional SWANcoms as new information becomes available.
As a note, we’ve found this issue is unrelated to the disappearance of the Enterprise reading history, which appears to have been resolved yesterday afternoon with full reading histories restored.
Thank you for your patience,
Steven Schlewitt
Information Technology Manager
steven@swanlibraries.net • 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net •
catalog.swanlibraries.net
From: Steven Schlewitt
Sent: Saturday, July 8, 2017 7:10 AM
To: 'swancom@list.swanlibraries.net' <swancom@list.swanlibraries.net>; 'swancirc@list.swanlibraries.net' <swancirc@list.swanlibraries.net>
Subject: *Update* Incomplete Search Results in Enterprise
For the second consecutive day, we’re seeing a successful automated harvest and import. All record changes made in the last day should once again be reflected in the Enterprise catalog.
We’ll continue to monitor these tasks throughout the weekend and send additional SWANcoms.
Thank you,
Steven Schlewitt
Information Technology Manager
steven@swanlibraries.net • 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net •
catalog.swanlibraries.net
From: Steven Schlewitt
Sent: Friday, July 7, 2017 8:47 AM
To: swancom@list.swanlibraries.net;
swancirc@list.swanlibraries.net
Subject: *Update* Incomplete Search Results in Enterprise
SWAN Member Library Staff:
Some good news this morning – last night’s harvest and import to Enterprise were successful, so you should be seeing records in Enterprise as recent as Thursday afternoon.
Over the weekend, we’ll be making additional adjustments to refine the automated schedule, which may be met with mixed success. We’ll send additional SWANcoms to provide updates as the weekend progresses.
Thanks again for your patience.
Steven Schlewitt
Information Technology Manager
steven@swanlibraries.net • 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net •
catalog.swanlibraries.net
From:
swancom-bounces@list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net]
On Behalf Of Ian Nosek
Sent: Thursday, July 6, 2017 10:38 AM
To: swancom@list.swanlibraries.net;
swantech@list.swanlibraries.net;
swancirc@list.swanlibraries.net
Subject: [SWANcom] *Update* Incomplete Search Results in Enterprise - BCA Issue Resolved
SWAN Member Library Staff:
The manual harvest scheduled last night unfortunately did not correct the issue we’ve been experiencing, so we’ve once again retained our last full import from Saturday.
We have a few more ideas that we’ll be working on throughout the day and this evening, and we hope to have better news for you tomorrow morning.
Fortunately, we are seeing successful BLUECloud Analytics extracts, so while access to BCA may be slow due to the higher volume of user traffic, the data you’re seeing should be correct and up-to-date.
Thank you for your continued patience as we work to resolve this issue.
Ian Nosek
System Administrator
ian@swanlibraries.net • (630)326-5886
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net •
catalog.swanlibraries.net
From:
swancom-bounces@list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net]
On Behalf Of webmaster@swanlibraries.net
Sent: Wednesday, July 5, 2017 10:20 AM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] *Update* Incomplete Search Results in Enterprise - Also Affects BCA
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
07/05/2017 - 10:19 - by Steven Schlewitt
SWAN Member Library Staff:
An update to our recent Enterprise search results issue…
This weekend, an overnight maintenance task that syncs (or harvests) our Symphony catalog data to the Enterprise catalog abruptly ended in error. We believe this error to be the result of conflicting Enterprise eRC tasks (digital record imports),
which ultimately caused our full harvest to be terminated by another internal system task. This error caused only a fraction of the Symphony catalog to display in Enterprise on Saturday, which is when SWAN staff, working in conjunction with SirsiDynix support,
issued a manual harvest task during the day to achieve a full catalog sync.
While Saturday’s manual harvest did succeed, the automated overnight harvest task has continued to operate sporadically, to the point that we decided to pause the task, and an associated system sync agent in order to maintain our last full,
successful harvest data from Saturday. This means that any catalog changes (item additions, removals, or edits) that have occurred in Symphony since Saturday are not currently being reflected in the Enterprise catalog, and will not be reflected until our next
successful harvest. Additionally, the pausing of the sync agent has also caused issues with BLUECloud Analytics, in that requested report data is not being returned.
This issue does not affect Enterprise item availability, patron account data, or access to the My Account functions. It also does not affect any functions of Symphony/WorkFlows.
This is only related to specific titles and records as they appear in the Enterprise catalog and BCA report functions.
Moving forward, we’re working on a plan with SirsiDynix to restructure our harvest schedules to get the full catalog sync back on track for tomorrow morning, and we hope to resume functions to restore BCA later today.
We sincerely apologize for the inconvenience this has caused, and we will send additional updates via SWANcom as they become available.
Thank you,
--
SWAN Library Services
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/