SWAN Member Library Staff,
Our long-running overnight processing has concluded successfully. You may now resume
normal operations in WorkFlows. Please note that we are behind in our normal report
schedule, so it may take some time for any new reports to run. We do not expect that you
will see any errors, but please continue to report any that you encounter by submitting a
ticket to help@swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you for your patience and understanding.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
From: Rudy Host
Sent: Tuesday, June 30, 2020 7:21 AM
To: swancom(a)list.swanlibraries.net
Subject: Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin
Until Further Notice
SWAN Member Library Staff,
We are experiencing a delay in our nightly processing. Until the long-running overnight
processing concludes and SWAN has sent an "all clear" update, please refrain
from all WorkFlows activities except Checkout and Checkin.
We're investigating the reason for these long-running overnight maintenance reports,
but suspect the issue is relating to an unusually high number of records processing
through the update. Throughout the morning, you are likely to encounter errors until these
reports have concluded including "Hatwrapper Exception" and "Records in
Use." Additionally, many records may be unsearchable in WorkFlows by name, as this
maintenance impacts our record indexing process.
Should you encounter records with errors, please make note of the records and submit a
ticket to help@swanlibraries.net<mailto:help@swanlibraries.net>. It's likely
these errors will clear once the reports conclude, but we'll double-check to ensure
that's the case later today.
We sincerely apologize for the delays in this processing and appreciate your patience as
the reports conclude.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>