New subject: [Swancirc] *Reminder* Symphony WorkFlows Upgrade to v3.5.3 on October 10th at 9pm (Tonight - note new time!)

10 Oct 2018

SWAN Member Library Staff:

Just a reminder – this evening, we’ll be upgrading to the newest Symphony server and
WorkFlows version, 3.5.3. For more specifics on the upgrade, please see the original SWAN
Support Site posting included in the email below.
Please note: we have shifted the start time to 9pm to better accommodate our overnight
maintenance reports, which will run following the upgrade.

Tomorrow morning, watch SWANcom and the SWAN Support
Site<https://support.swanlibraries.net/> for the “all clear” to login and begin
using WorkFlows.

To reiterate a few important points…
Scheduled Downtime & Affected Services
This upgrade will begin at 9pm tonight, and could run until 6am tomorrow morning.
The upgrade will require overnight downtime, and that downtime will impact the following
services…

  *   Symphony Server functions
     *   WorkFlows (can be run in Offline
mode<https://support.swanlibraries.net/system/files/Members%20Only/SWANT…
after 9pm)
     *   SIP2-connected hardware (AMH, self-check)
     *   SIP2-connected vendor services (Overdrive, Axis360, etc)
     *   AM Symphony reports will see significant delays
  *   Symphony Web Services and Enterprise functions
     *   Enterprise My Account functions (including payments)
     *   Enterprise material availability
     *   BookMyne
     *   MobileCirc
  *   BLUECloud Analytics
     *   Reports will be off by one day

Initial Prompts Tomorrow morning
Following the upgrade, upon initial login to WorkFlows, you will be prompted with the
following pop-ups…
[cid:image002.jpg@01D4607B.7ACB8870]
Or
[cid:image006.jpg@01D4607B.7ACB8870]

Please do not click “Yes” for the automatic update. You’ll need to install the latest SWAN
WorkFlows version available at the SWAN support site, which will be posted following the
upgrade on Thursday morning.
We are not posting the SWAN installer in advance to avoid potential issues caused by
preinstallation.

The SWAN installer package to be provided on Thursday morning will uninstall all previous
versions of WorkFlows and install the latest with additional SWAN features included. Once
posted, the new installer will be found at the link below.
https://support.swanlibraries.net/content/software-downloads (L2 login required)

As with previous upgrades, you do not need to install the latest client immediately. Your
current version of WorkFlows 3.5.2.1 will continue to work as expected; however, following
the upgrade, you will need to install the new SWAN WorkFlows 3.5.3 package within the next
month and submit a FormSite survey to indicate your library’s completion of the upgrade.
The deadline for the WorkFlows client update and FormSite survey is November 12th.

Should you have any questions about the upgrade or encounter issues tomorrow morning,
please email help@swanlibraries.net<mailto:help@swanlibraries.net> or call
844-SWANLIB (844-792-6542)

Thank you,
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/

From: swancom-bounces(a)list.swanlibraries.net
&lt;swancom-bounces(a)list.swanlibraries.net&gt; On Behalf Of webmaster(a)swanlibraries.net
Sent: Friday, September 14, 2018 1:56 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] *Important* Symphony WorkFlows Upgrade to v3.5.3 on October 10th at
10pm

Message from sender:

From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
*Important* Symphony WorkFlows Upgrade to v3.5.3 on October 10th at 10pm
09/14/2018 - 13:56 - by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff:

Overnight from Wednesday October 10th at 10:00pm to Thursday October 11th at 6:00am,
SirsiDynix will be upgrading SWAN’s Symphony ILS and WorkFlows from version 3.5.2.1 to
3.5.3. This upgrade will require intermittent downtime throughout the overnight hours.

Similar to past Symphony upgrades, a new WorkFlows client will be required to take
advantage of the new features and bug fixes; however, this client update is not required
until AFTER the server upgrade has been completed on Thursday 10/11, so to avoid version
conflicts, the latest SWAN client will not be posted until the week of the upgrade date.

Following the server upgrade and go-live on 10/11, your current 3.5.2.1 WorkFlows client
will continue to function as expected, but you will not have access to the new features
and bug fixes, and an ignorable notice of an “update required” will display with each
login. That being the case, there is no rush to complete the update installation
immediately after the server upgrade. Libraries will have until November 12th to complete
the 3.5.3 client update and submit a FormSite completion survey, which will be provided
with the download link and documentation.

The upgrade and downtime will impact the following services:

- Enterprise

  *   My Account functions (holds, payments, lists, etc) and item availability will be
unavailable from 10pm 10/10 to 6am on 10/11.

       * SWAN will post a banner to inform patrons of this outage

  *   Bibliographic record and eRC updates from 10/10 will may not be reflected on 10/11
due to the suspension of Enterprise harvests during the upgrade.

- BLUECloud Analytics

  *   October 11th statistics will be off by one day

- Symphony WorkFlows

  *   SIP2 & Web Services integrations (including external vendor subscriptions) will
be inaccessible from 10pm on 10/10 to 6am on 10/11
  *   WorkFlows will be inaccessible from 10pm on 10/10 to 6am on 10/11

       * Libraries open after 10pm will need to use WorkFlows in Offline mode

  *   10/11 morning report schedule will be impacted
  *   WorkFlows client will prompt for an update following upgrade completion

Important Notes:

- If prompted following the server upgrade, please do not click the “Update now” option
from the WorkFlows client.

- SWAN utilizes a customized setup MSI that incorporates additional features and
functions. This setup MSI will also uninstall previous versions of WorkFlows
automatically. In the week prior to go-live, SWAN will release the new documentation and
MSI via the support site at https://support.swanlibraries.net/content/software-downloads.
This client can be installed after the 3.5.3 server upgrade on 10/11, but should be
installed no later than 11/12.

- If you click the "Update now" button from the WorkFlows prompt, you may need
to uninstall/reinstall your WorkFlows client later using SWAN’s MSI for access to specific
SWAN features.

A few advantages to the new Symphony 3.5.3 version:

- Bug fix: In our current version of Symphony, if a staff member cancels a hold for an
item on the hold shelf, the item is not made available to the next patron in the hold
queue. This bug is addressed in the upgrade.

- Expanded Signature Pad hardware support

- Database Rebuilds have been optimized to run significantly faster

- Overnight “ADU” processing optimization

We’ll send additional SWANcom and Support Site post updates, including one containing the
3.5.3 installation link during the week of the upgrade, so please watch your SWANcoms.

If you have any questions about the upgrade or encounter issues, please contact SWAN
Support at 844-SWAN-LIB (792-6542), or submit a ticket via email through
help@swanlibraries.net<mailto:help@swanlibraries.net>.

________________________________
Source URL:
https://support.swanlibraries.net/news/2018-09-14/important-symphony-workfl…