[SWANcom] *Resolved* MobileCirc Logins Temporarily Suspended 6/4

SWAN Member Libraries & Information Technology Staff: Just a quick update – after applying several changes to our server and working with SirsiDynix engineers to clear an unused database file that was causing slowness, we've tested extensively and believe the issue is now resolved. MobileCirc logins have been reenabled and are ready for use by library staff. We thank you again for your patience as we worked to resolve the issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net &lt;swancom-bounces(a)list.swanlibraries.net&gt; On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, June 4, 2018 11:23 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] MobileCirc Logins Temporarily Suspended 6/4 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ MobileCirc Logins Temporarily Suspended 6/4 06/04/2018 - 11:22 - by Steven Schlewitt SWAN Member Libraries & Information Technology Staff: This morning, we encountered another bout of intermittent slowness in the WorkFlows client. Upon further investigation, we found this slowness was again due to a runaway system process relating to the MobileCirc client. We’d previously escalated the matter with SirsiDynix support engineers but have been unsuccessful in resolving the bug. That being the case, we’ve decided to temporarily suspend access to MobileCirc until we’re able to fully resolve the issue. We sincerely apologize for the inconvenience this may cause and we will send additional updates via this news post as soon as it comes in. We hope to have another update within the next couple of days. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-06-04/mobilecirc-logins-tempora…