[SWANcom] RESOLVED - SWAN Aspen Catalog Extremely Slow

SWAN Member Library Staff: Thank you for your patience while ByWater was searching for the cause. ByWater reported they resolved the issue that was causing extreme slowness and timeouts in Aspen and the LiDA SWAN Libraries+ app. We have confirmed the catalog is now stable and the issue appears to be resolved. Please open a ticket if you continue to experience any issues. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.s… From: SWAN Communications &lt;swancom(a)list.swanlibraries.net&gt; Sent: Thursday, November 14, 2024 10:19 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Re: SWAN Aspen Catalog Extremely Slow SWAN Member Library Staff: ByWater continues to investigate the issue. The Aspen catalog and LiDA SWAN Libraries+ app may load for you, but we are still experiencing extreme slowness and timeouts. We will continue to update the Known Issue<https://support.swanlibraries.net/issue/94752> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.s… From: SWAN Communications <swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Wednesday, November 13, 2024 4:28 PM To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] SWAN Aspen Catalog Down The Aspen catalog is currently down. We have alerted ByWater to the issue and they are investigating. We will update the Known Issue<https://support.swanlibraries.net/issue/94752> on our support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.s…