SWAN Member Library Staff:

Thank you for your patience while ByWater was searching for the cause. ByWater reported they resolved the issue that was causing extreme slowness and timeouts in Aspen and the LiDA SWAN Libraries+ app. We have confirmed the catalog is now stable and the issue appears to be resolved.

Please open a ticket if you continue to experience any issues.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Thursday, November 14, 2024 10:19 AM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] Re: SWAN Aspen Catalog Extremely Slow

SWAN Member Library Staff:

ByWater continues to investigate the issue.

The Aspen catalog and LiDA SWAN Libraries+ app may load for you, but we are still experiencing extreme slowness and timeouts. We will continue to update the Known Issue as we have more information.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Wednesday, November 13, 2024 4:28 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] SWAN Aspen Catalog Down

The Aspen catalog is currently down. We have alerted ByWater to the issue and they are investigating. We will update the Known Issue on our support site as we have more information.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings