[SWANcom] *RESOLVED* Intermittent Network Outages Affecting SWAN Network (2/13)

SWAN Member Library Staff: We have been monitoring the network connection at the RAILS data center and it appears that the earlier issue is now resolved. If anyone continues to encounter any slowness or timeouts within their WorkFlows clients, please open a ticket and we will follow up. Thanks for your patience. Ian Nosek System Administrator ian@swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, February 13, 2017 4:55 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Intermittent Network Outages Affecting SWAN Network (2/13) Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Intermittent Network Outages Affecting SWAN Network (2/13) 02/13/2017 - 16:55 - by Steven Schlewitt SWAN Member Library Staff: We're currently investigating an intermittent network outage affecting the RAILS data center. This limited outage is causing general slowness when accessing WorkFlows and occasional timeout/logouts. Offline mode does not appear to be necessary at this time, but libraries are welcome to use it if preferred. The following services are impacted by this issue: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc We'll send additional SWANcoms when more information is available. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-02-13/intermittent-network-outa…