We have been monitoring the network connection at the RAILS data center and it appears that the earlier issue is now resolved.
If anyone continues to encounter any slowness or timeouts within their WorkFlows clients, please open a ticket and we will follow
up.
Thanks for your patience.
Ian Nosek
System Administrator
ian@swanlibraries.net • (630)326-5886
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net •
catalog.swanlibraries.net
From: swancom-bounces@list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net]
On Behalf Of webmaster@swanlibraries.net
Sent: Monday, February 13, 2017 4:55 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] Intermittent Network Outages Affecting SWAN Network (2/13)
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
02/13/2017 - 16:55 - by Steven Schlewitt
SWAN Member Library Staff:
We're currently investigating an intermittent network outage affecting the RAILS data center. This limited outage is causing general slowness when accessing WorkFlows and occasional timeout/logouts.
Offline mode does not appear to be necessary at this time, but libraries are welcome to use it if preferred.
The following services are impacted by this issue:
- Symphony Server
* All WorkFlows access (cataloging, circulation, etc)
* SIP2 3rd Party Vendor Integration (databases, electronic media)
* SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release)
- Enterprise
* My Account Features (slow to access)
* Commerce (slow to access)
* Item Availability (slow to access)
- Bookmyne
- MobileCirc
We'll send additional SWANcoms when more information is available.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/