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RAILS Meeting for SWAN Board & ILL Staff

by Aaron Skog

Attention SWAN Library Inter-Library Loan Staff: As you are most likely aware, RAILS is undertaking a multiyear, four phase project to explore options to provide more seamless access to Resource Sharing (i.e., searching system-wide holdings and placing interlibrary loan requests) throughout the service area for all libraries. RAILS is currently in Phase Two: Research into Organizational Factors. To find out more about the RAILS project, read about it on the RAILS website here: https://www.railslibraries.info/catalogs/overlay RAILS is working with organizational consultant Eric Craymer, who will be conducting focus groups with various stakeholders. This attached memo is for interested library directors and specifically ILL staff. We hope to have Interlibrary Loan staff representation attend the appropriate focus group session. Please register online in L2 by 5:00 PM on Friday, March 12. The maximum number of registrants will be 25. http://www.librarylearning.info/events/?eventID=19504 Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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SWAN Quarterly - 3/5 Meeting Reminder

by Aaron Skog

SWAN Library Directors & Staff: Tomorrow morning is our last opportunity to meet before our April 14 go-live on the new Symphony and Enterprise systems. The meeting agenda and packet are available online: https://support.swanlibraries.net/sites/default/files/meeting/2015-03-05/pa… Library staff are welcome to watch the live streaming of the meeting: https://support.swanlibraries.net/news/2015-03-04/swan-quarterly-35-streami… Make sure to adjust the U-Stream resolution depending on your library network bandwidth. The recorded event will be uploaded to the SWAN YouTube channel for later viewing. https://www.youtube.com/user/SWANCorps Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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SWAN Quarterly Meeting at Burr Ridge - Agenda & Packet for 3/5 Now Online

by Brande Overbey

SWAN Member Library Directors and Administrators: The March SWAN Quarterly agenda is now posted: https://support.swanlibraries.net/sites/default/files/meeting/2015-03-05/ag… Meeting packet (16 pages): https://support.swanlibraries.net/sites/default/files/meeting/2015-03-05/pa… This meeting WILL be streamed live as well, at http://live.railslibraries.info/ . We will be providing an update on migration, FY16 budget, and the 2015 board election process/timeline. We hope to see you on Thursday the 5th. Thank you, Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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*Concluded* SWAN Symphony Test Server Maintenance This Weekend (Beginning Friday at 6pm)

by Steven Schlewitt

SWAN Library Staff: The Symphony WorkFlows Test Server has been refreshed and is now available for use. Thanks again for your patience throughout the weekend. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: Steven Schlewitt Sent: Friday, February 27, 2015 9:41 AM To: swancom(a)list.swanlibraries.net Subject: SWAN Symphony Test Server Maintenance This Weekend (Beginning Friday at 6pm) Importance: High SWAN Library Staff: Please be aware, this weekend we will be performing scheduled maintenance on the SWAN Symphony Test server to resolve several issues and refresh configuration settings. The planned outage will begin this evening at 6pm, and the server may be offline throughout the weekend. During this time, WorkFlows will be unavailable for testing. This outage will not affect any of the Millennium servers you're currently using for normal daily operations. This only affects our SirsiDynix Symphony servers. We'll send additional SWANcoms prior to the maintenance and when the maintenance process concludes. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years, 9 months

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Media On Demand: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. This will be the final batch loaded into SWAN Millennium Catalog. Subject: Media On Demand 20150228 106 print titles 6 audio titles 1 video titles 113 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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eMedia Library: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. This will be the final batch loaded into SWAN Millennium Catalog. Search subject: eMedia Library 20150228 25 print titles 11 audio titles 36 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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*Resolved* Millennium Slowness and Encore Outage - 2/28

by Steven Schlewitt

SWAN Library Staff: Issues on the Encore and Production servers are now resolved. We will continue to monitor the situation throughout the day, but should you experience any issues that appear to be related, please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>, or you can reach our weekend support desk at 630.734.5153. I sincerely apologize for the inconvenience and appreciate your patience while we worked toward a resolution. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: Steven Schlewitt Sent: Saturday, February 28, 2015 9:10 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Millennium Slowness and Encore Outage - 2/28 Importance: High SWAN Library Staff: Please be aware, this morning we had experienced some slowness with our Millennium Production server, which had affected the client and classic catalog. That issue has since been resolved, however, we're still encountering an issue with the Encore Webpac. We're currently investigating the situation and will update everyone once a resolution is in-place. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years, 9 months

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Millennium Slowness and Encore Outage - 2/28

by Steven Schlewitt

SWAN Library Staff: Please be aware, this morning we had experienced some slowness with our Millennium Production server, which had affected the client and classic catalog. That issue has since been resolved, however, we're still encountering an issue with the Encore Webpac. We're currently investigating the situation and will update everyone once a resolution is in-place. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years, 9 months

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SWAN Symphony Test Server Maintenance This Weekend (Beginning Friday at 6pm)

by Steven Schlewitt

SWAN Library Staff: Please be aware, this weekend we will be performing scheduled maintenance on the SWAN Symphony Test server to resolve several issues and refresh configuration settings. The planned outage will begin this evening at 6pm, and the server may be offline throughout the weekend. During this time, WorkFlows will be unavailable for testing. This outage will not affect any of the Millennium servers you're currently using for normal daily operations. This only affects our SirsiDynix Symphony servers. We'll send additional SWANcoms prior to the maintenance and when the maintenance process concludes. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years, 9 months

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Final Batch Item Deletions March 31st

by Karen Bar

The final Batch Item Deletions report will be run in Millennium on March 31, 2015. Please do not set any items to IC2SUPP "d" after end of business on March 30, 2015. Any such information will not be captured in our final data pull. If you absolutely must delete any items between March 31st and April 3rd, you will need to delete them individually. As a reminder, Technical Services functions will be suspended Saturday April 4 - Monday April 13, 2015. Please contact me if you have any questions. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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MDS Late Opening

by Lauren Peltier

SWAN Libraries: The Midlothian Public Library will have a late opening at 1:00pm on Thursday, February 26th due to staff training. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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List of Libraries with Completed ProPay Application

by Aaron Skog

SWAN Library Directors/Administrators: Here is the list of applications received as of 2/24/15. SWAN might receive a few more during the week. I will update you all on Monday 3/2. This is in reference to Migration Memo #5, Ecommerce Online Payment Enrollment. https://support.swanlibraries.net/content/migration-memos (Login and password required) If you have questions, please send them to commerce(a)swanlibraries.net 1. Acorn Public Library District 2. Alsip-Merrionette Park Public Library District 3. Bedford Park Public Library District 4. Beecher Community Library District 5. Bellwood Public Library 6. Berwyn Public Library 7. Blue Island Public Library 8. Bridgeview Public Library 9. Broadview Public Library District 10. Brookfield Public Library 11. Chicago Ridge Public Library 12. Cicero Public Library 13. Clarendon Hills Public Library 14. Crestwood Public Library District 15. Crete Public Library District 16. Dolton Public Library District 17. Downers Grove Public Library 18. Elmwood Park Public Library 19. Evergreen Park Public Library 20. Flossmoor Public Library 21. Forest Park Public Library 22. Frankfort Public Library District 23. Glenwood-Lynwood Library District 24. Grande Prairie Library District 25. Hillside Public Library 26. Hinsdale Public Library 27. Hodgkins Public Library District 28. Homewood Public Library District 29. Indian Prairie Public Library District 30. Justice Public Library District 31. La Grange Park Public Library District 32. La Grange Public Library 33. Lyons Public Library 34. Markham Public Library 35. Matteson Public Library 36. Maywood Public Library District 37. Melrose Park Public Library 38. Midlothian Public Library 39. Nancy L. McConathy Library District 40. North Riverside Public Library District 41. Northlake Public Library District 42. Oak Lawn Public Library 43. Oak Park Public Library 44. Palos Park Public Library 45. Park Forest Public Library 46. Prairie State College 47. Prairie Trails Public Library District 48. Richton Park Public Library District 49. River Forest Public Library 50. River Grove Public Library District 51. Riverdale Public Library 52. Riverside Public Library 53. Schiller Park Public Library 54. South Holland Public Library 55. South Suburban Community College 56. Steger-South Chicago Heights Library District 57. Stickney-Forest View Library District 58. Thomas Ford Memorial Library 59. Tinley Park Public Library 60. University Park Public Library District 61. Westchester Public Library 62. Westmont Public Library 63. William Leonard Public Library District 64. Woodridge Public Library 65. Worth Public Library District Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

10 years, 9 months

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Final date for SWAN loading ebook records into Millennium

by Karen Bar

SWAN will discontinue loading of new ebook records and attached items into our catalog at the end of February 2015. The final batches of ebook records will be loaded into SWAN catalog on February 28, 2015. If you have any questions, please contact me. Thank you. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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*Resolved* Catalog Slowness on 2/23

by Steven Schlewitt

SWAN Library Staff: This morning, we experienced a brief period of slowness on the SWAN Millennium catalog due to a runaway system process on the server. The issue has since been resolved and it appears the catalog is now functioning as expected. We will continue to monitor the situation throughout the day, but feel free to contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call our support line at 630.734.5153 should you experience any issues that appear to be related. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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SWANTech March 10th at 10am - Burr Ridge

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We hope you'll join us at the upcoming SWANTech meeting on Tuesday, March 10th at 10am at the Burr Ridge office. This SWANTech will be hosted on-site at Burr Ridge only, but covered topics and documentation will be made available online shortly afterward for those unable to attend. Encore online webinars will also be scheduled for future dates. On this meeting agenda, the following Information Technology topics are slated for discussion... 1. WorkFlows 3.5 General Availability Release & SWAN's MSI * Installation Process * Troubleshooting 2. Using Peripherals with WorkFlows * Configuration of common peripherals * Barcode Scanners * Receipt Printers * Patron Image & Signature Devices * RFID pads 3. Frequently asked WorkFlows questions and answers for library IT 4. SIP2 & 3rd Party Vendor Integration * Action plan for configuration 5. Go-Live Preparations If you plan on attending the meeting, please be sure to register on L2. http://www.librarylearning.info/events/?eventID=19114 Unable to attend? Encore online webinars will be scheduled soon! We hope to see you there! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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Seeking Ideas/Best Practices for Migration Newsletter Issue #2!

by Brande Overbey

Hello SWAN Member Libraries, Have you and your library developed or incorporated any neat ideas to help your patrons prepare for migration, and would you like to share your wisdom with our other members? If so, please email me directly with your ideas! We will be including these in the "Catching Fire" section of our upcoming newsletter. Thank you, Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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Non SWAN RB stats--January

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

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MDS Late Openings

by Lauren Peltier

SWAN Libraries: The Midlothian Public Library will have a late opening at 1:00p.m. on Thursday, 2/19/15 and Thursday, 2/26/15 due to staff training on these days. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

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Second Reminder about Ecommerece Payment Enrollment

by Aaron Skog

SWAN Directors and Administrators, This is a reminder about Memo #5: Ecommerce Online Payment Enrollment. The due date for completion and return of this application is Monday, February 23rd by 5pm CST. https://support.swanlibraries.net/content/migration-memos As of Monday February 16, SWAN has received 33 ProPay agreements. Any agreements received after that date might not be ready for the library's profile in Enterprise go-live in April. A reminder was sent via SWANcom on Monday February 5. 1. Acorn Public Library District 2. Bedford Park Public Library District 3. Beecher Community Library District 4. Blue Island Public Library 5. Bridgeview Public Library 6. Broadview Public Library District 7. Brookfield Public Library 8. Chicago Ridge Public Library 9. Cicero Public Library 10. Clarendon Hills Public Library 11. Dolton Public Library District 12. Downers Grove Public Library 13. Evergreen Park Public Library 14. Frankfort Public Library District 15. Glenwood-Lynwood Library District 16. Hillside Public Library 17. Hodgkins Public Library District 18. Justice Public Library District 19. La Grange Park Public Library District 20. La Grange Public Library 21. Lyons Public Library 22. Markham Public Library 23. Matteson Public Library 24. Melrose Park Public Library 25. Midlothian Public Library 26. Nancy L. McConathy Library District 27. North Riverside Public Library District 28. Northlake Public Library District 29. River Forest Public Library 30. Schiller Park Public Library 31. Tinley Park Public Library 32. Westchester Public Library 33. Westmont Public Library Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

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eRead Illinois: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. Search subject: eRead Illinois 20150215 643 print titles 657 audio titles 1,300 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

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Oak Lawn PL closed power outage

by Kate Boyle

Everyone - Oak Lawn PL is closed today due to a power outage (blown transformer). We will let you know when they re-open. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

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NonSWAN RB total for 2014

by Edlyn LeFevour

This is the total for 2014. Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

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SWAN Symphony Test Server Maintenance - Friday (2/13) at 5pm

by Steven Schlewitt

SWAN Library Staff: Please be aware, the Symphony Test Server will undergo maintenance once again this evening beginning at 5pm. This outage could last the remainder of the evening, and during that time WorkFlows will be unavailable for use. We apologize for the inconvenience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

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Announcement: "New" Website for Library Patrons

by Aaron Skog

SWAN Library Staff: Early on in our planning for the switch to the new Enterprise catalog on April 14 we decided to create online instructions and video tutorials for the 1 million registered patrons in SWAN. We felt that using the existing support site would be confusing, as it is dedicated solely to library staff. So a new website was created for patrons! The goals of the new website are the following: * The audience will be the public, so avoid all the confusing jargon. * The new website will provide a starting point for helping patrons, but it will be up to library staff to work directly with patrons when dealing with questions about PINs, accounts, etc. * Keep it simple. We are happy to announce the new website is now ready and is referenced on all the February bookmarks you will be receiving. http://new.swanlibraries.net/ We chose the name "new" as it was an easy way to remember the site name. On April 14 the website will also work with the domain name www.swanlibraries.net<http://www.swanlibraries.net> and continue to operate under the "new" website name for several months. As more features become available to the public in the Enterprise catalog, we will use the website to help announce them and provide guidance. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

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Migration Bookmark #1 for Patrons Shipped

by Aaron Skog

SWAN Libraries: This evening we shipped a package to each SWAN library via US Postal Service your first set of bookmarks for patrons. These bookmarks will help you get your patrons ready for the big changes coming in April. A couple things: We would love your feedback regarding quantity. The number we sent to each library was based on your annual circulation. Did you get enough? This will help us gauge how many to provide for the March bookmark. Send feedback to migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> Keep in mind we shipped out the entire supply, we have no supply of bookmark #1 back in HQ. If you wish to print your own, we have posted a high resolution TIF versions of the bookmark here (font and back, 10.5 MB downloads each): https://support.swanlibraries.net/news/2015-02-12/migration-bookmark-1-ship… Keep in mind that SWAN has monthly bookmarks planned as part of our PR Team plan for the public. We outlined the PR tools on this migration bulletin post in November: https://support.swanlibraries.net/news/2014-11-15/pr-marketing-tools-migrat… Special thanks to our PR Team for their work on the bookmark! Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

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