- SWANcom - swanlibraries.net

Scheduled Enterprise Maintenance - Tuesday, Sept 29 at 10PM

by Ian Nosek

SWAN Library Staff: Enterprise will be briefly unavailable starting at 10PM tomorrow, Tuesday, September 29th. This scheduled downtime will allow SirsiDynix to purge a temp directory that has exceeded its optimum size. The interruption to service is not expected to last more than ten minutes. I will send out an update once Enterprise is available. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

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Oak Lawn PL closed for the remainder of the day - water main problems

by Kate Boyle

Oak Lawn PL is closed for the remainder of the day due to water main problems. They anticipate re-opening tomorrow. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

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**RESOLVED** Renewals and Holds on iOS Devices

by Rebecca Malinowski

To All SWAN Library Staff: Many libraries reported issues with renewing items or cancelling holds in My Account on Apple iOS mobile devices. SWAN has added a custom script to Enterprise which has resolved the issue. If you or your patrons continue to experience issues, please report them to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

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Axis 360 and eResource Central

by Rebecca Malinowski

To SWAN Library Staff: eRead libraries may be familiar with the changes Baker and Taylor has recently made to Axis 360. The BLIO format is no longer in use by Axis 360, which appears to be causing an issue with Enterprise downloads via eRC. Users are still able to select Blio as a format from within Enterprise, but are unable to download or return the item from Enterprise or the Axis 360 app. This issue affects all SirsiDynix customers using eResource Central with Axis 360. I've been in touch with the eRead team, who are checking in with Baker and Taylor. We also have a case open with SirsiDynix. We will send an update on an expected resolution when we have more information. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

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Enterprise Update

by Rebecca Malinowski

To SWAN Library Staff: As outlined during the September Quarterly, SWAN is undertaking a six-part plan to improve the Enterprise experience for library staff and patrons. 1. Improve the Search Relevancy and Sorting 2. Visit Libraries on an Enterprise "Listening Tour" 3. Improve Enterprise Search Facets by Reorganizing Bibliographic & Item Data 4. Library Staff Engagement: "Tips & Tricks" Forums on Enterprise Searching 5. Conduct an Online Membership Survey to Assist with Enterprise Improvements & Upcoming Projects 6. Conduct a User Experience Study with Library Patrons You can read more about the plan and the progress in each area at https://support.swanlibraries.net/news/2015-09-21/enterprise-update Registration is now open for the first round of Tips and Tricks forums on Enterprise searching. Read more and register on L2 http://www.librarylearning.info/tags/?SWAN+Enterprise Due to the hands on nature of these sessions, we ask that registration be limited to one person per library for these initial sessions. We plan to offer additional opportunities to participate in the coming months. Please send questions and additional comments to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

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Non SWAN RB stats August 2015

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

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SWAN Circ Advisory election - Self Nomination form

by Kate Boyle

Everyone - It is the time of year when we begin the election process for the SWAN Circulation Advisory Committee. The Committee is composed of 11 representatives from SWAN libraries and chaired by myself and Renee Clanton. This year we have 6 people whose terms are up in November. The election process is very simple. Any Circulation Manager/Supervisor or a person with oversight of the Circulation department may throw their hat in the ring (self-nominate). Everyone that submits a self-nomination form is included on the election ballot. All we ask is that you submit a few words in support of your nomination, basically why you want to serve on the Committee and what you see as your contribution to the Committee (what you bring to the table). Your statement in support of your self-nomination will be shared in the election ballot. All this is done using a survey. It only takes a few minutes to self-nominate. Things you need to know about the SWAN Circ Advisory Committee : we meet 6 times a year (every two months), we publish our agenda a week before our meetings, are meetings are open to all, we are currently working on a revision to the SWAN Circulation Policy and discussing future training initiatives along with other Circulation topics. The current Committee members with terms ending in 2015 are : Sheila Adams (GWS), Julie Lombardo (WRS), Cindy Maiello-Gluecklich (MPS), Samantha Millsap (HKS), Debbie Sheehan (INS), and Peggy Tomzik (ESS). These individuals may or may not choose to run again. The self-nomination form will be open on Monday, September 21st. It will be available here: https://fs8.formsite.com/SWANServices/Circ-Adv-Nomination-15/index.html Please consider joining the Committee. We would love to hear from fresh voices with new insights and perspectives. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

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SWANTech Meeting September 24th Online (Webinar)

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We hope you'll join us at the upcoming SWANTech online webinar on Thursday, September 24th at 10am. This SWANTech will be hosted online only, but covered topics and documentation will be made available on our support site shortly afterward for those unable to attend. On this meeting agenda, the following topics are slated for discussion... 1. IT Update a. Downtime & System Report 2. Project Update b. SVA c. MobileCirc d. E-Commerce, ProPay Swipes 3. Live Demo e. AutoHotKey Macro Software 4. SWANTech IT Tips 5. Library Projects 6. Open Forum, Questions & Discussion If you plan on attending the meeting, please be sure to register on L2. The webinar meeting link is also found in the L2 calendar event below. http://www.librarylearning.info/events/?eventID=20614 Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

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*Resolved* Recent Enterprise Outages

by Steven Schlewitt

SWAN Member Library Staff: During the previous Enterprise outage on Sunday afternoon, SirsiDynix support was able to identify a specific issue affecting our Enterprise OPAC server that appeared to be the reason for our recent instability. Their support team resolved this issue at the time, and it seems our Enterprise OPAC services are fully restored and have been stable ever since. We'll continue to monitor these services for instability, but I believe all recent issues with the Enterprise OPAC are now resolved. Thank you again for your patience while we worked through these issues. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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MIdlothian Public Library

by Edlyn LeFevour

Power has been restored to Midlothian Public Library. Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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Midlothian Public Library

by Edlyn LeFevour

Midlothian Public Library is currently experiencing a power outage. They have an estimate of power being restored by 4:00 pm. Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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Enterprise outage - 9/13

by Ian Nosek

SWAN member library staff: There was a momentary Enterprise service interruption this afternoon from 1:38-2:05PM. All Enterprise function has been restored and SirsiDynox support is continuing to investigate the root cause of these outages. We will update when more information becomes available. Thank you for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive<x-apple-data-detectors://0/1> Burr Ridge, IL 60527<x-apple-data-detectors://0/1> Phone: 630.734.5120<tel:630.734.5120> Fax: 630.734.5056<tel:630.734.5056> ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net<http://support.swanlibraries.net/>

10 years, 3 months

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Enterprise Outage (9/12)

by Steven Schlewitt

SWAN Member Library Staff: We continue to experience intermittent issues and outages with the Enterprise OPAC. We're currently working with SirsiDynix to investigate these issues and return the system to a stable configuration. We sincerely apologize for the inconvenience, and we'll update via SWANcom with new information as soon as it becomes available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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*Resolved* Enterprise OPAC Outage

by Steven Schlewitt

The Enterprise OPAC is back online and appears to be stable. We'll continue to monitor the situation throughout the day and provide updates should any new information become available. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, September 10, 2015 12:17 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Enterprise OPAC Outage Importance: High SWAN Member Library Staff: We are currently experiencing an unexpected outage of the Enterprise OPAC. We're investigating the issue and will send further SWANcoms as soon as additional information is available. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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Enterprise OPAC Outage

by Steven Schlewitt

SWAN Member Library Staff: We are currently experiencing an unexpected outage of the Enterprise OPAC. We're investigating the issue and will send further SWANcoms as soon as additional information is available. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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Enterprise back up

by Lauren Peltier

SWAN Libraries- Enterprise is back up at this time. As a reminder, we will be having scheduled downtime at 10pm which should last no longer than 5 minutes. Thank you for your patience. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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Enterprise issues

by Lauren Peltier

SWAN Libraries - Some of our libraries are experiencing issues connecting to Enterprise. We are working with SirsiDynix, and it appears all should be functioning at this time. If you continue to experience connection problems please call us 630-734-5153. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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Change in CTS delivery service days for Burr Ridge libraries

by Aaron Skog

On behalf of RAILS Delivery & Facilities Director Mark Hatch: RAILS has renewed our delivery outsourcing agreement with Continental Transportation Solutions (CTS) effective Sunday, October 25, 2015. One major change will take place with the renewal that will affect libraries in the Burr Ridge service area. Beginning on October 25, deliveries will take place from Sunday night through Thursday night and incoming materials will be available for library staff each weekday morning. For example, materials delivered Sunday night will be ready and waiting on Monday morning. This change will make it easier for CTS to process materials more consistently and will even out the delivery load. There will be no other changes to the service CTS provides your library and you will continue to process outgoing materials in the same way. Once again, this change will take effect on Sunday, October 25. If you have any questions about this change or your CTS delivery service in general, please contact your RAILS delivery liaison, Demond Warfield, at 630.734.5142 or demond.warfield(a)railslibraries.info. Mark Hatch Delivery and Facilities Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5125 Fax: 630.734.5050 mark.hatch(a)railslibraries.info http://www.railslibraries.info

10 years, 3 months

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Brief Enterprise Downtime at 10 PM

by Rebecca Malinowski

To SWAN Library Staff: There will be a few minutes of Enterprise downtime tonight at 10 PM. At that time, SirsiDynix will be restarting the Enterprise server. The interruption to service should be less than 5 minutes. The server is being restarted to resolve an issue with the delta harvest scheduler. The delta harvests should run every hour to reflect changes made in Workflows to Enterprise. You can read more about the harvest process on the support site FAQ page<https://support.swanlibraries.net/content/migration-faq#entgeneral>. As of this morning, the delta harvests are not responding to the schedule we have set for them, and SirsiDynix says that a restart of Enterprise will resolve the issue. In the meantime, SWAN staff will run manual harvests throughout the day. One recently began at 11 AM, and we will run additional harvests at 3 PM and 6 PM. After the server is restarted, you will also notice some small changes to wording in Enterprise recommended by library staff and the DUX committee. o On the hit list page, in the sort by drop down: § Publication Date (Descending) will be changed to Publication Date (Newest First) § Publication Date (Ascending) will be changed to Publication Date (Oldest First) o On the detail display, the tab labeled "Available for Checkout" will be labeled "Copies" Thank you for your continued feedback on Enterprise. Please send additional comments to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

10 years, 3 months

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SWAN 9/3 Quarterly Presentation Slides Now Online

by Aaron Skog

SWAN Libraries: Thursday's September Quarterly presentation is now available online. This presentation was not completed last week because we ran out of time, but I have left those sections we did not cover in this presentation. Direct Link to Download PPT file: https://support.swanlibraries.net/sites/default/files/meeting/2015-09-03/SW… This presentation includes: Enterprise plan Pick up anywhere usage BLUEcloud Commerce SVA Pilot MobileCirc Pilot Uptime Report If that link does not work, you can download the file from this publicly available webpage: https://support.swanlibraries.net/gov/meetings Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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Customized Wizards Prompt in WorkFlows (Extra message in WorkFlows)

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We've heard from several libraries that clicking "OK" does not always resolve this message for subsequent logins to WorkFlows. The reason for this is that the required patch files need to be downloaded and applied using administrator permissions. The easiest way to resolve this issue is to simply run WorkFlows as an administrator. This can be performed in the following steps... 1. Right click the WorkFlows icon on your desktop 2. Click the "Run as administrator" drop-down option [cid:image003.jpg@01D0EA54.ADB66A70] 3. Enter your computer's administrator password when prompted 4. When WorkFlows opens, login using any WorkFlows account 5. Click the "OK" when prompted with the Customized Wizards message Running this process a single time will resolve the prompt for all users on that desktop. There's no need to perform this action different Windows users. For IT departments having a high volume of workstations requiring the patch (instances where logging in as administrator may be unfeasible), please contact SWAN IT with a ticket (help(a)swanlibraries.net<mailto:help@swanlibraries.net>), as we have an alternate method for deploying the necessary patch files to multiple workstations. We apologize for the inconvenience and confusion over this prompt. We're not yet certain as to what server change initiated the patch, but any changes we perform requiring library administration interaction will always be pre-planned outside of emergency situations. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Dave Pacin Sent: Tuesday, September 1, 2015 7:26 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Extra message in WorkFlows this morning You may see an extra pop-up message in WorkFlows this morning: [cid:image001.jpg@01D0EA52.3568C1A0] If you click "OK" WorkFlows should function as normal after that. Let us know if you have any issues getting WorkFlows to open. Thanks! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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SWAN Quarterly - 9/3/15 Stream Recording Now Available

by Ian Nosek

The stream recording from Thursday's SWAN Quarterly meeting is now available here: https://support.swanlibraries.net/news/2015-09-04/swan-quarterly-93-stream-… Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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Bib Record Locked for Text Update Error

by Steven Schlewitt

SWAN Member Library Staff: This morning, we're investigating an issue with WorkFlows that is producing the error, "Bib Record Locked for Text Update". This appears to be related to a maintenance report that is running over the allotted nightly schedule. We hope to have this resolved shortly and will submit a SWANcom as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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SWAN Quarterly Meeting Today: Three Things

by Aaron Skog

SWAN Library Directors/Administrators & Staff: Just a reminder that the Quarterly meeting this morning will be streamed online. http://live.railslibraries.info/ The live stream starts at 9:30am. If you have problems connecting, you can call SWAN at 630-734-5153 or email livestream(a)swanlibraries.net<mailto:livestream@swanlibraries.net> for help. We will monitor the chat window for questions during the meeting. At the meeting, I will review the most recent compilation of how the pick up anywhere feature within Enterprise is being used. These statistics are now available on the SWAN support website at the following link: https://support.swanlibraries.net/content/pick-anywhere I will also talk about the ProPay "chip & PIN" roadmap at the meeting. This new credit card technology is officially called EMV. You may read more about EMV at www.propay.com/emv and also view ProPay's official position and roadmap here at: https://www.propay.com/Media/MediaLibrary/1731/File.ashx Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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*Resolved* Bib Record Locked for Text Update Error

by Steven Schlewitt

SWAN Member Library Staff: The locked record error should now be resolved; however, you may experience some abnormalities with new records until our next successful maintenance cycle this evening. Please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630.734.5153 if the issues persist. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, September 02, 2015 7:02 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Bib Record Locked for Text Update Error Importance: High SWAN Member Library Staff: This morning, we're investigating an issue with WorkFlows that is producing the error, "Bib Record Locked for Text Update". This appears to be related to a maintenance report that is running over the allotted nightly schedule. We hope to have this resolved shortly and will submit a SWANcom as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

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