- SWANcom - swanlibraries.net

Reminder: Planned Web Services Outage Today from 1pm-1:30

by Steven Schlewitt

Just a reminder - our Web Services installation is currently in-progress, and Web Services are down for the next 15-30 minutes. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, November 25, 2015 11:12 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Planned Web Services Outage Today from 1pm-1:30 Importance: High SWAN Member Library Staff - At 1pm this afternoon, we will experience a brief outage of Symphony Web Services while an installation is performed. The outage is expected to last between 15-30 minutes and will affect the following services: - Enterprise OPAC Hold and My Account functions - Enterprise Item Availability - Enterprise Ecommerce - BookMyne - MobileCirc A banner has also been posted to the Enterprise OPAC to inform our patrons of the outage. We will send an update via SWANcom as soon as the installation has concluded. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years

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Planned Web Services Outage Today from 1pm-1:30

by Steven Schlewitt

SWAN Member Library Staff - At 1pm this afternoon, we will experience a brief outage of Symphony Web Services while an installation is performed. The outage is expected to last between 15-30 minutes and will affect the following services: - Enterprise OPAC Hold and My Account functions - Enterprise Item Availability - Enterprise Ecommerce - BookMyne - MobileCirc A banner has also been posted to the Enterprise OPAC to inform our patrons of the outage. We will send an update via SWANcom as soon as the installation has concluded. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years

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SWAN Office Closed This Thursday - Friday

by susan.ricker＠railslibraries.info

From the SWAN Support Website: Happy holidays! In observance of Thanksgiving, the SWAN office will be closed this Thursday, November 26 - Friday, November 27, with staff resuming normal hours the following Monday. For system support or anything else, you can always email help(a)swanlibraries.net or call 1-866-940-4084. Or check out the SWAN Support page at https://support.swanlibraries.net/content/helpsupport-member-libraries for more information. Originally posted at: https://support.swanlibraries.net/news/2015-11-23/swan-office-closed-thursd…

10 years

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*Resolved* Comprise/SAM PC Reservation Outage

by Steven Schlewitt

SWAN Member Library Staff: Issues relating to SAM PC Reservation should now be resolved. Should you continue to experience issues, please let us know - help(a)swanlibraries.net Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info http://support.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, November 23, 2015 10:04 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Comprise/SAM PC Reservation Outage SWAN Member Library Staff: Please be aware - we're currently working through some network configuration issues relating to the SAM PC Reservation service. We hope to have this issue resolved as quickly as possible. In the interim, please issue guest passes for SAM access when applicable. Thank you for your patience, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

10 years

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SWAN Memo Regarding End of Versatile Contracted Arrangement

by Aaron Skog

Library Directors/Administrators & IT Staff: As of Monday morning, SWAN has ended our support contract with Versatile Computer Services, Inc. The Versatile team has made a positive contribution to SWAN's support and IT infrastructure for many years; however, to accommodate the ever-changing climate of the IT industry, SWAN Management, with consensus of the SWAN Board, agreed that it was in the best interest of the membership to part ways with Versatile. The attached memo outlines the direction SWAN will take with this change of service. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years

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2016 SWAN Membership Meeting Calendar Now Available

by Brande Overbey

Hello SWAN Membership: The 2016 Board Meeting Calendar (including Quarterly meetings) is now approved by the Board and available for you here: https://support.swanlibraries.net/system/files/Public/Staff/SWAN_Membership… Please note that, as mentioned at the last Committee of the Whole meeting, we do not have scheduled Committee meetings in 2016 but instead will call them only as needed. Let me know if you have any questions at all! Thank you, Brande Overbey SWAN Office Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://www.railslibraries.info

10 years

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Updates from SWAN Bibliographic Services

by Karen Bar

+++ Please route to appropriate personnel +++ Graphic novels Beginning on December 1, 2015 all new bibliographic records for graphic novels added to the SWAN catalog will be created as individual monograph records. We will discontinue previous SWAN practice of using a monographic series record for the numbered series. Existing monographic series records will be closed out as we add the next title in the series. This decision was made by SWAN Bibliographic Services staff and SWAN OCLC Cataloging Libraries. In recent years, we have experienced challenges with the monographic series records both in acquisitions and cataloging. We believe this change will enhance the patron holds experience. Please make note that you will no longer add a subfield |z to the call number as there will be an individual record for each volume/title. Item Category 1 Large Type We have discovered that some Large Type items did not have Item Category 1 mapped to Large Type during the migration data mapping process. There are approximately 20,000 items that have Item Type Large Type and Item Category 1 Book. We will perform a global update to change these to Item Category 1 Large Type next week. Additional DISCARD User If you would like one additional DISCARD User for your library, please submit a ticket request to help(a)swanlibraries.net<mailto:help@swanlibraries.net> . We have received feedback from libraries that an additional DISCARD User might be helpful depending on local work flow. Items checked out to the additional DISCARD User will be processed for deletion with the monthly deletions on the 1st of each month. If you have any questions, please contact me. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years

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Enterprise Upgrade Status - COMPLETE

by susan.ricker＠railslibraries.info

From the SWAN Support Website: The overnight Enterprise catalog update was a success and is now complete. Throughout today, Thursday, November 19, SWAN staff will be monitoring the catalog to ensure quality and apply any corrections if needed. If you see experience any problems, please email help(a)swanlibraries.net to share a screengrab or description of the problem. We'll address your issue right away. Thank you for your patience during our upgrade; you can now enjoy features like: * *Improved search results* – Popular titles will appear with better relevancy * *Wording changes to drop-down search menus* – To navigate the catalog more intuitively * *New facet for eBook vendors OverDrive, 3M, and Baker & Taylor* – So patrons can see your favorite eBook provider or other preferences first Better labels for your favorite searches: * *All Libraries* searches all SWAN libraries and your library’s eBooks, which you can download directly from the catalog * *All Libraries (no eBooks)* searches all SWAN libraries and excludes eBooks * *Downloadable eBooks and eAudiobooks* searches your library’s downloadable collections; you can place holds and download titles directly from the catalog * *Library logos resized* – Part of the upgrade includes changes to cascading style sheets (CSS) files, which are website page controls in Enterprise 4.5 resulting in smaller library logos. * *NYTimes logo* - You may have noticed that several months ago we removed the NYTimes logo from the best seller lists on the front page. This logo for some reason links to a page for developers, not patrons, so we removed it. As part of the Enterprise 4.5 CSS changes, it is back, but we will work to remove it again on Thursday November 19. * *eResource Central* - Some of the changes to eResource Central, including renaming Digital Catalog to Downloadable eBooks and eAudiobooks, or the addition of the vendor facet may not be complete first thing in the morning on Thursday, November 19. These changes must be done one by one for each library, and our work may extend into your regular operating hours. This work will not require any downtime or otherwise impact the system. Access the "SWAN Enterprise 4.5 Release Notes" here to learn more about the upgrades, including: https://support.swanlibraries.net/system/files/Members%20Only/Enterprise/SW… [1] Originally posted at: https://support.swanlibraries.net/news/2015-11-19/enterprise-upgrade-status… [1] https://support.swanlibraries.net/system/files/Members%20Only/Enterprise/SW…

10 years

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Enterprise Upgrade eResource Central Index Running

by Aaron Skog

SWAN Libraries: The three Enterprise harvest steps have completed. The next step is for SirsiDynix to run the eResource Central re-index which is a required step. They started this process around 2:30am. Currently the Enterprise default profile is searching and returning results, but until this re-index completes, no library profile will return search results. Updates on the Enterprise upgrade can be viewed here: https://support.swanlibraries.net/news/2015-11-19/enterprise-upgrade-status Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

10 years

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Enterprise Upgrade Data Harvest Running

by Aaron Skog

SWAN Libraries: The catalog is no longer down. The next step in the upgrade is for Enterprise to run a full harvest of Symphony data. It has completed the first of three harvest steps required. Presently the catalog is not returning any search results. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

10 years

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Enterprise Upgrade to Version 4.5 Has Begun

by Aaron Skog

SWAN Libraries: The Enterprise catalog will be halted for the upgrade to version 4.5 effective immediately. Please refer to the SWAN support website announcement for details: https://support.swanlibraries.net/news/2015-11-17/enterprise-upgrade-schedu… Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

10 years

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SWAN phones are back up !

by Kate Boyle

Everyone- We are happy to report that our phone problem has been resolved. The SWAN phones are now working (both inbound and outbound). Thank you for your understanding and patience. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years

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Phone system down at SWAN /RAILS headquarters

by Kate Boyle

Everyone - SWAN and RAILS have been experiencing problems with outbound phone calls this morning. Recently, the problem has expanded to include no phone service inbound or outbound. Our service provider/carrier has not projected a time for a resolution to our problem. In the interim, please communicate with us via the ticket system (help(a)swanlibraries.net<mailto:help@swanlibraries.net> ). We are sorry for the inconvenience. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years

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Enterprise Upgrade Scheduled Wednesday, Nov 18 After Close

by Aaron Skog

On Wednesday, November 18, the SWAN Enterprise catalog will be inaccessible during a scheduled upgrade from version 4.3 to version 4.5, starting at 9:00 PM and lasting approximately 2 hours. We will notify libraries via the SWANcom email list during this upgrade with our progress. On Thursday, November 19, libraries can expect the catalog to be fully functional upon resumption of morning business hours. Access the "SWAN Enterprise 4.5 Release Notes" here to learn more about the upgrades scheduled, including: https://support.swanlibraries.net/system/files/Members%20Only/Enterprise/SW… * Improved search results - Popular titles will appear with better relevancy * Wording changes to drop-down search menus - To navigate the catalog more intuitively * New facet for eBook vendors OverDrive, 3M, and Baker & Taylor - So patrons can see your favorite eBook provider or other preferences first Better labels for your favorite searches: * All Libraries searches all SWAN libraries and your library's eBooks, which you can download directly from the catalog * All Libraries (no eBooks) searches all SWAN libraries and excludes eBooks * Downloadable eBooks and eAudiobooks searches your library's downloadable collections; you can place holds and download titles directly from the catalog * Library logos resized - Part of the upgrade includes changes to cascading style sheets (CSS) files, which are website page controls in Enterprise 4.5 resulting in smaller library logos. * NYTimes logo - You may have noticed that several months ago we removed the NYTimes logo from the best seller lists on the front page. This logo for some reason links to a page for developers, not patrons, so we removed it. As part of the Enterprise 4.5 CSS changes, it is back, but we will work to remove it again on Thursday November 19. * eResource Central - Some of the changes to eResource Central, including renaming Digital Catalog to Downloadable eBooks and eAudiobooks, or the addition of the vendor facet may not be complete first thing in the morning on Thursday, November 19. These changes must be done one by one for each library, and our work may extend into your regular operating hours. This work will not require any downtime or otherwise impact the system. Throughout our upgrade we will send regular updates. You can check the banner on the homepage of support.swanlibraries.net for updates as well. This is part of an ongoing effort to bring you the best catalog experience possible. Share questions or comments with help(a)swanlibraries.net about how the SWAN catalog is working for you and your discovery process. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years

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BookMyne for Android App Upgrade Announcement

by Steven Schlewitt

>From the SWAN Support Website: *Via SirsiDynix support bulletin at https://support.sirsidynix.com/alert/55435* SirsiDynix is pleased to announce a new version of the BookMyne Android App that will be made available to patrons in the Google Play Store on Monday, November 16th. To support the improvements in the app, we will need to update worldwide servers between the hours of 9:00 and 11:00 a.m. Mountain Time that same day. While we are upgrading the worldwide servers, patrons will experience a temporary state where they cannot access information from their local library during that time. They will not receive an error message indicating why, but functionality will be restored shortly. As patrons login to BookMyne after the upgrade, they will be required to upgrade their app. Patrons will then be able to take advantage of the new functionality and speed provided by the upgrade. If you have any questions following the upgrade, please contact SWAN Support at 630.734.5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Originally posted at: https://support.swanlibraries.net/news/2015-11-13/bookmyne-android-app-upgr… Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

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SWAN 11/10 Committee of the Whole Presentation Posted

by Brande Overbey

SWAN Member Libraries: The November Committee of the Whole Executive Director Power Point presentation is now available on the SWAN site. This link goes directly to the presentation: https://support.swanlibraries.net/sites/default/files/meeting/2015-11-10/SW… This presentation primarily covers our Enterprise Plan update. Our next Quarterly meeting is Thursday, December 3rd at 9:30am at the RAILS Burr Ridge office. I will share the agenda and packet for that meeting as soon as it is available. We hope to see you there! Thank you, Brande Overbey SWAN Office Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

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CTS open 11/13

by Lauren Peltier

SWAN Libraries, Due to current weather conditions, the Crete Public Library District will have to reschedule their planned electrical work for 11/13/15. They will be open tomorrow. We will send out an update when the new date has been scheduled. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

10 years, 1 month

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Non SWAN RB totals

by Edlyn LeFevour

Here they are Edlyn LeFevour SWAN Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

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Final Enterprise Survey

by Rebecca Malinowski

To All SWAN Library Staff: Thank you all for your continued participation in the Enterprise surveys. The last survey in this series, on ebooks and devices, is now open at https://support.swanlibraries.net/news/2015-11-04/enterprise-surveys This is the shortest survey yet, and should only take a couple of minutes to complete. We are still reviewing the results from last week's survey on facets, and will share them on the same page as soon as possible. Thank you again for your thoughtful comments. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

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SWAN Committee of the Whole Meeting: Agenda for 11/10/15

by Brande Overbey

SWAN Member Libraries: The next SWAN Committee of the whole meeting agenda for Tuesday, November 10th at Burr Ridge can now be found here: https://support.swanlibraries.net/sites/default/files/meeting/2015-11-10/ag… We have quite a bit of content to share with you, including updates on the Enterprise Plan and details on our 2016 meeting calendar. We hope to see you next Tuesday! Brande Overbey SWAN Office Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

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**Resolved** WorkFlows Outage 11/2 - BACK ONLINE

by Steven Schlewitt

SWAN Member Library Staff: WorkFlows is back online and accessible, once again. The issue was related to a virtual snapshot that had unexpectedly initialized on the Symphony Production server. We do not anticipate further issues for the remainder of the day. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, November 2, 2015 10:34 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] WorkFlows Outage 11/2 - Please Use Offline Importance: High SWAN Member Library Staff: We are currently experiencing an outage of WorkFlows due to an issue on the Symphony server. Please continue in offline mode until further notice. We sincerely apologize for the inconvenience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

10 years, 1 month

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WorkFlows Outage 11/2 - Please Use Offline

by Steven Schlewitt

SWAN Member Library Staff: We are currently experiencing an outage of WorkFlows due to an issue on the Symphony server. Please continue in offline mode until further notice. We sincerely apologize for the inconvenience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 1 month

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Enterprise Facet Survey Reminder

by Aaron Skog

To All SWAN Library Staff: Thank you all for your continued feedback on Enterprise. We are continuing to learn a lot from library visits, hands on Enterprise discussions, and your comments to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. As part of our ongoing data cleanup to improve Enterprise, SWAN will be reconfiguring Item Category 1 and the related format facet in Enterprise. We are also considering adding new facets and changing the labels on the Include and Exclude buttons. Before we make any additional changes to Enterprise, we need your feedback. Please let us know which facets and specifically which format options would be most useful to you and your patrons by completing the survey at https://support.swanlibraries.net/news/2015-10-30/enterprise-surveys by Wednesday, November 4th at noon. All library staff are encouraged to submit a response, regardless of position or service area. Updating all 8 million items will be a big project, and we want to make sure we get it right. Thank you in advance for taking the time to share your opinions. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 1 month

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*Resolved* WorkFlows Temporarily Offline this morning (11/2)

by Steven Schlewitt

SWAN Member Library Staff: The hanging maintenance report has resolved and WorkFlows is again available for use. Please let us know if you notice any record abnormalities throughout the day that appear to be related. Thank you for your patience, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, November 02, 2015 6:39 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] *Important* WorkFlows Temporarily Offline this morning (11/2) Importance: High SWAN Member Library Staff: We're currently experiencing an issue with a hanging overnight maintenance report that would affect any cataloging. Until we're able to have that report cleared, we've temporarily halted the WorkFlows service, meaning you will be unable to login to WorkFlows until the issue is resolved. We hope to have this resolved as quickly as possible. In the meantime, please use offline circulation until further notice. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

10 years, 1 month

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*Important* WorkFlows Temporarily Offline this morning (11/2)

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an issue with a hanging overnight maintenance report that would affect any cataloging. Until we're able to have that report cleared, we've temporarily halted the WorkFlows service, meaning you will be unable to login to WorkFlows until the issue is resolved. We hope to have this resolved as quickly as possible. In the meantime, please use offline circulation until further notice. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

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