- SWANcom - swanlibraries.net

Franklin Park Public Library District Go-Live on Tuesday 5/10

by webmaster＠swanlibraries.net

9 years, 7 months

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*Concluded* Long-Running Report (ADUText) on Monday morning

by Steven Schlewitt

The ADUText report has concluded successfully. Previously scheduled morning reports will be catching up for the next several hours. Very fortunately, this is the last high-volume run of the ADUText report we current have scheduled, and again, this issue was largely related to the import of library migration data. Any future data processing we'll be performing in this volume we plan on running through an alternate method, which could require some downtime, but will ultimately cause less headaches. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, May 9, 2016 8:28 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Long-Running Report (ADUText) on Monday morning Importance: High SWAN Member Library Staff: Relating to the data import of our upcoming library migration, we're currently seeing a long-running report, "ADUText", that's tying up the normally scheduled morning reports. This report may throw off the normal report timing by a few hours, and could result in a handful of "locked" item records or "headings need to be indexed" errors on new records. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up once the report has concluded. We expect the reports functions will be freed up once again later this morning. We sincerely apologize for the frequency of this issue over the last few weeks. Due to the unpredictable nature of the ADUText record maintenance report, we're unable to foresee how long high-volume record processing might take each evening. With the completion of the Lansing/Franklin Park migrations and our recent change to a weekly discard policy, long-running ADUText reports should be much less frequent in the future. Thank you again for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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Long-Running Report (ADUText) on Monday morning

by Steven Schlewitt

SWAN Member Library Staff: Relating to the data import of our upcoming library migration, we're currently seeing a long-running report, "ADUText", that's tying up the normally scheduled morning reports. This report may throw off the normal report timing by a few hours, and could result in a handful of "locked" item records or "headings need to be indexed" errors on new records. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up once the report has concluded. We expect the reports functions will be freed up once again later this morning. We sincerely apologize for the frequency of this issue over the last few weeks. Due to the unpredictable nature of the ADUText record maintenance report, we're unable to foresee how long high-volume record processing might take each evening. With the completion of the Lansing/Franklin Park migrations and our recent change to a weekly discard policy, long-running ADUText reports should be much less frequent in the future. Thank you again for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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*Concluded* Long-Running Report (ADUText) on Friday Morning

by Steven Schlewitt

SWAN Member Library Staff: The ADUText report has finally finished! It appears the report had possibly encountered some bad records in the database, which is what resulted in the excessive runtime. We're currently working with SirsiDynix to resolve these issues moving forward. You may continue to encounter sporadic Hatwrapper exceptions in newly cataloged items as we work to resolve the error, although much of the record errors should now be resolved. This morning and afternoon's reports are working to catch up now, although it may be a few hours until we're back to the normal schedule. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Karen Bar Sent: Friday, May 06, 2016 1:20 PM To: Karen Bar; Steven Schlewitt; swancom(a)list.swanlibraries.net Subject: Update RE: Long-Running Report (ADUText) on Friday Morning Importance: High SWAN Member Library Staff: ADUText report is still running so you may continue to receive error messages. SirsiDynix has advised that library staff should avoid editing any bibliographic records that were created on 5/5/16 until further notice. We will send an update when we have additional information. Thank you for your continued patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Karen Bar Sent: Friday, May 06, 2016 11:16 AM To: Steven Schlewitt; swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Re: [SWANcom] Long-Running Report (ADUText) on Friday Morning SWAN Member Library Staff: We have received reports of "heading keys need to be indexed" and "locked record" error messages. These are related to indexing reports that are currently running. Relating to the data import of our upcoming library migration, we will have a large number of index keys being processed over the next few days so one may receive these error messages. Please be advised that new records may not be retrievable until the index keys are processed. As always, we advise staff creating new pre-cats to search a minimum three indexes for a matching record before creating a new pre-cat. Thank you for your continued patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Friday, May 06, 2016 6:43 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Long-Running Report (ADUText) on Friday Morning Importance: High SWAN Member Library Staff: Relating to the data import of our upcoming library migration, we're currently seeing a long-running report, "ADUText", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again later this morning. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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Update RE: Long-Running Report (ADUText) on Friday Morning

by Karen Bar

SWAN Member Library Staff: ADUText report is still running so you may continue to receive error messages. SirsiDynix has advised that library staff should avoid editing any bibliographic records that were created on 5/5/16 until further notice. We will send an update when we have additional information. Thank you for your continued patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Karen Bar Sent: Friday, May 06, 2016 11:16 AM To: Steven Schlewitt; swancom(a)list.swanlibraries.net Subject: Re: [SWANcom] Long-Running Report (ADUText) on Friday Morning SWAN Member Library Staff: We have received reports of "heading keys need to be indexed" and "locked record" error messages. These are related to indexing reports that are currently running. Relating to the data import of our upcoming library migration, we will have a large number of index keys being processed over the next few days so one may receive these error messages. Please be advised that new records may not be retrievable until the index keys are processed. As always, we advise staff creating new pre-cats to search a minimum three indexes for a matching record before creating a new pre-cat. Thank you for your continued patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Friday, May 06, 2016 6:43 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Long-Running Report (ADUText) on Friday Morning Importance: High SWAN Member Library Staff: Relating to the data import of our upcoming library migration, we're currently seeing a long-running report, "ADUText", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again later this morning. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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Long-Running Report (ADUText) on Friday Morning

by Steven Schlewitt

SWAN Member Library Staff: Relating to the data import of our upcoming library migration, we're currently seeing a long-running report, "ADUText", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again later this morning. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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Delivery of materials to our new SWAN libraries

by Kate Boyle

Everyone - At the recent "Spring Forward" Support Staff training we instructed library staff to send materials to Franklin Park PL via ILDS. Since that workshop, we have initiated a change with Delivery Service to expedite the delivery of materials. As of Tuesday May 10th, CTS will be delivering to Franklin Park PL. So, both of our new member libraries will be receiving their materials via CTS/RAILS delivery. Please use the RAILS sticky labels to route material to both libraries. Thank you. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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SWAN Board Elections Begin Today

by webmaster＠swanlibraries.net

9 years, 7 months

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Scheduled Deletion of Inactive e-book Records in Symphony This Weekend

by webmaster＠swanlibraries.net

9 years, 7 months

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Weekly Item Deletions/Discard Processing (Memo)

by webmaster＠swanlibraries.net

9 years, 7 months

1
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Network Outage in Burr Ridge Data Center (4/29)

by webmaster＠swanlibraries.net

9 years, 7 months

1
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*Resolved* Limited/Missing Search Results in Enterprise

by Steven Schlewitt

SWAN Member Library Staff: All reindexing processes have concluded, and it appears full results are displaying once again, as expected. If you continue to experience issues with Enterprise search results, please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> for further investigation. Thanks again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, April 27, 2016 12:02 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Re: [SWANcom] Limited/Missing Search Results in Enterprise Just a quick update - We've uncovered the issue with SirsiDynix support, and are now in the process of reindexing titles in the Enterprise catalog. We expect this process should wrap up sometime within the next hour or so. We'll send another SWANcom when the process completes. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Wednesday, April 27, 2016 9:48 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: [SWANcom] Limited/Missing Search Results in Enterprise SWAN Member Libraries & Information Technology Staff: We are currently experiencing some issues with search results in Enterprise. Common titles are not showing up and many searches yield few results. SWAN staff is in contact with SirsiDynix regarding this issue. We will send updates as we have them. Thank you for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Limited/Missing Search Results in Enterprise

by Ian Nosek

SWAN Member Libraries & Information Technology Staff: We are currently experiencing some issues with search results in Enterprise. Common titles are not showing up and many searches yield few results. SWAN staff is in contact with SirsiDynix regarding this issue. We will send updates as we have them. Thank you for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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*RESOLVED* Long-Running Maintenance Report (ADUUser)

by Ian Nosek

SWAN Member Library Staff: The long-running maintenance report has been terminated by SirsiDynix. Regularly scheduled reports are now being processed. We sincerely apologize for the inconvenience and thank you for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info http://support.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, April 26, 2016 7:18 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Long-Running Maintenance Report (ADUUser) Importance: High SWAN Member Library Staff: We're currently seeing a long-running maintenance report, "ADUUser", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again later this morning. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

9 years, 7 months

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Long-Running Maintenance Report (ADUUser)

by Steven Schlewitt

SWAN Member Library Staff: We're currently seeing a long-running maintenance report, "ADUUser", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again later this morning. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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Overnight Rebuild User Database Report

by Ian Nosek

SWAN Member Library and Information Technology Staff: We have been experiencing several issues with user records, including duplicate users and new users not being found in the database. SWAN IT will be running a rebuild of the user database, which will occur overnight. This rebuild should resolve all of the reported issues with user records. We apologize for the inconvenience and thank you for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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Renee's Farewell Tour

by Kate Boyle

Announcing Renee Clanton's Farewell Tour ---- I assume most of you have heard by now that Renee Clanton has announced her retirement from SWAN. Her last day will be July 29th. The good news is that she gave us over 3 months' notice. The fantastic news is that before Renee leaves she has a parting gift for any of our libraries that are interested in an informal site visit for you and/or your Circulation staff. [cid:image003.jpg@01D19F08.A0AAADF0] This isn't your typical farewell tour, Renee's plan is to answer any and all questions your library staff may have about Circulation. Here is how it works, to request that Renee visits your library before her departure from SWAN on July 29th , you open a ticket. Please specify what date (if you have a preference) or the day of the week you would like Renee to appear at your Circ Desk (Monday through Thursday) and either morning or afternoon. Renee will then get back to you to firm up the date and time. First come, first served. Don't miss out on this golden opportunity, email in your ticket ASAP to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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SWAN Outage in Burr Ridge Data Center

by webmaster＠swanlibraries.net

9 years, 7 months

1
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*Resolved* WorkFlows/Symphony Outage

by Steven Schlewitt

The outage and system instability has been resolved. We'll continue to monitor the situation throughout the evening. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, April 19, 2016 6:11 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows/Symphony Outage SWAN Member Library Staff: We're currently experiencing an outage of WorkFlows/Symphony. We're investigating the issue and will send additional information as soon as it's available. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 8 months

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WorkFlows/Symphony Outage

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an outage of WorkFlows/Symphony. We're investigating the issue and will send additional information as soon as it's available. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 8 months

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SWAN ByLaw Changes Proposed

by webmaster＠swanlibraries.net

9 years, 8 months

1
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NonSWAN RB March 2016

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

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*Concluded*: Long-Running Report (ADUText) on Saturday Morning

by Steven Schlewitt

SWAN Member Library Staff: The ADUText maintenance report has concluded. Other morning reports should now be catching up to the normal schedules. The conclusion of this report should also resolve "HatWrapper" and "Locked Record" errors that were encountered on select items while editing. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Saturday, April 16, 2016 9:09 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Long-Running Report (ADUText) on Saturday Morning Importance: High SWAN Member Library Staff: Relating to the data import of our upcoming library migrations, we're currently seeing a long-running maintenance report, "ADUText", that's delaying several normally scheduled morning reports. This report may throw off the normal report timing by an hour or two. We expect the reports functions will be freed up once again later this morning. We apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 8 months

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Long-Running Report (ADUText) on Saturday Morning

by Steven Schlewitt

SWAN Member Library Staff: Relating to the data import of our upcoming library migrations, we're currently seeing a long-running maintenance report, "ADUText", that's delaying several normally scheduled morning reports. This report may throw off the normal report timing by an hour or two. We expect the reports functions will be freed up once again later this morning. We apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 8 months

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Lansing Public Library Go-Live on Tuesday 4/19

by webmaster＠swanlibraries.net

9 years, 8 months

1
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