This is one final reminder that patron e-mail notifications will go live on the MessageBee platform starting tomorrow, June 27th. We will monitor the status of outgoing notifications throughout the day to ensure that the migration goes smoothly. We have structured the schedule to match our existing notification schedule as closely as possible.
For more information, refer to last week's news post containing links to training and documentation: MessageBee E-mail Go-Live Tuesday, June 27th<https://support.swanlibraries.net/news/2023-06/94337>.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
Hello everyone,
The election for two seats on the 7 member SWAN governing board has concluded with 63 participating voters.
Jennifer Cottrill, Library Director, Midlothian Public Library, reelected
Samantha Johnson, Executive Director, Roselle Public Library, elected
Special thanks to Ridgeway Burns, Library Director Itasca Community Library, and Zach Musil, Library Director, Tinley Park Public Library, for participating in the election.
The next SWAN Board meeting will be held at Palos Heights Public Library on Friday, June 16th at 9:30 a.m.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> • 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hello library directors/administrators--
Just a final reminder that the SWAN Board election is in its last day, and the e-ballot will close at midnight tonight. There are four candidates running for two seats that will begin a three-year term in July 2023.
The login and password was sent to 100 library directors (or interims depending) on May 8th via email through the myDirectVote platform, and a second reminder email was sent directly to the remaining voters May 23rd. Access to the ballot requires the unique login and password to view the e-ballot and written statements of the four candidates.
Here is the SWAN Board election login page:
https://www.directvote.net/myDV15/Login.aspx?e=2031
Thanks to everyone that has participated thus far! If you require assistance to obtain your login, please contact me directly.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> • 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hello SWAN library directors/administrators-
The SWAN Board election for 2 seats is underway. The election ballot was sent out again this morning to those of you that have not participated yet. The ballot closes on Friday this week at midnight.
If you have not received the e-ballot information, please contact me directly and I will work with you to resolve the issue.
Regards,
Aaron
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Greetings, All!
As some of you have noticed, this week patrons sent to Unique Management for their "Gentle Nudge" process no longer appear with a user status of COLLECTION. Instead, they carry a status of REFERRED, as they have been referred to a third-party vendor for additional contact in an attempt to recover overdue materials or collect outstanding fees.
This is a small change in word choice to preserve patron goodwill and foster a more positive service environment.
Many thanks to our report testers, Acorn Public Library and Indian Prairie Public Library!
If there are any questions about this change or about Unique Management's services, please open a support ticket at help(a)swanlibraries.net
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
Good afternoon member libraries,
This is a reminder that the EBSCO database selection form is going to close this Friday, May 12, at the end of the day. If you are interested in changing your four optional EBSCO databases, this is the time to do it! If you need assistance, or have additional questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. If we do not receive a form from your library, your current four optional databases will continue through the 23-24 year.
Please see the article EBSCO Database Selection Form<https://support.swanlibraries.net/news/2023-04/94281> to access the form.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
Hello SWAN library directors/administrators-
Today, the electronic ballot has been sent to 100 library director contacts directly. Each login is unique to the individual at the library, with only one designee as voter.
Information about the 2023 SWAN Board election can be found on the Support page:
https://support.swanlibraries.net/board-information/85634
The statements for the four candidates are available on the electronic ballot. If you are unable to access the e-ballot or have not received it, please contact me directly and I will work to resolve the access for you. The email would arrive from myDirectVote (from Survey & Ballot Systems), which is the voting service SWAN is using for the election.
Thanks to everyone participating!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Good news, everyone!
Our new custom DebtCollect report is ready for deployment! This is the report that will write user statuses to REFERRED instead of COLLECTION, softening the language used to describe patron records who have been referred to Unique Management Services (UMS) for their material recovery service. It will be rolled out next week beginning with our two pilot volunteers, Acorn and Indian Prairie Public Libraries. Please be aware, if you are a UMS client, your placement report may be delayed by a day or two while we verify the report's performance in the real world.
The data team at UMS is aware of this project and will be working closely with us to verify accuracy of account selection.
Please open a support ticket if you have any questions or concerns about this project. An update will be posted later next week after we receive confirmation that the statuses are written and the files transmitted as-expected.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
Hi everyone,
The SWAN Board election self-nomination process concluded last week Friday and the following names were submitted with interest statements for the two board seats.
Ridgeway Burns, Library Director Itasca Community Library
Jennifer Cottrill, Library Director, Midlothian Public Library
Samantha Johnson, Executive Director, Roselle Public Library
Zach Musil, Library Director, Tinley Park Public Library
The electronic ballot will be sent out next week, along with a SWANcom announcement. Information about the election can be found on the SWAN Support page below:
https://support.swanlibraries.net/board-information/85634
Thanks to all interested in participating on the SWAN Board!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
With our migration of SMS notifications to the MessageBee platform, SMS messaging through Symphony will be disabled today. It will no longer be possible to send manual SMS messages using the Send SMS Message wizard in WorkFlows.
If you have not done so already, please read our news post regarding this migration: MessageBee Rollout and Training<https://support.swanlibraries.net/news/2023-04/94199>. This news post has been updated since initially posted.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
