- SWANcom - swanlibraries.net

Intermittent Network Outages Affecting SWAN Network (2/13)

by webmaster＠swanlibraries.net

8 years, 2 months

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Circulation Statistics Now Available in BLUEcloud Analytics

by Samantha Dietel

++Please route to appropriate personnel++ The wait is over! Monthly WorkFlows circulation statistical reports that are on the SWAN website can now be produced in BLUEcloud Analtycs (BCA) at your convenience. The reports can be found on the BLUEcloud Analytics website<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=3…> under Shared Reports>SWAN reports>Circulation Statistics. These reports have been created with date range prompts so you can define the exact dates for the reports. We have created documentation explaining which reports are available and how to run them. Please see the attached document. Happy Monday! Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

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DVD Boxed Set Checkouts, 2/10-2/13

by Samantha Dietel

++ Please route to appropriate Circulation staff ++ It has come to our attention that an error in the Circulation Map may have assigned some DVD boxed sets (types DVD_BOXNEW and DVD_BOXSET) the wrong Circulation Rule if checked out any day between Friday, 2/10 and today. The items have been checking out for a two-week loan with a $2 fine rate. If this does not match your local policy, your items may have been affected. This error was discovered and corrected today but will not be effective until tomorrow, Tuesday, 2/14 due to our nightly halt and run of the system. Please continue to monitor any checkouts and extend due dates appropriately, but be aware that any items returned late will generate a $2-per-day fine which must be manually adjusted. We have run a list of affected checkouts from Friday, 2/10 to Sunday 2/12, paged by checkout/charging library. This document will not list any affected checkouts from today. Please view the attachment and find the tab along the bottom for your library. If you do not see your library's tab in the attachment, you were not affected by this error. [cid:image001.png@01D285E6.09685350] Thank you. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

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BLUEcloud Analytics Outage RESOLVED

by Vickie Totton

The issue with the BLUEcloud Analytics website has been resolved. Please let us know if you experience any further problems logging in to the site. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Crystal Vela Sent: Thursday, February 9, 2017 2:06 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] BLUEcloud Analytics Outage We have received reports that the BLUEcloud Analytics website is down. Sirsi Dynix has been contacted and we will notify you when the issue has been resolved. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 *Please note my new email address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

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BLUEcloud Analytics Outage

by Crystal Vela

We have received reports that the BLUEcloud Analytics website is down. Sirsi Dynix has been contacted and we will notify you when the issue has been resolved. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 *Please note my new email address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

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10-Second Survey on Support Site Menu Headers

by webmaster＠swanlibraries.net

8 years, 2 months

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COW Meeting at Oak Lawn Public Library tomorrow at 9:30 a.m.

by Susan Ricker

SWAN Member Libraries, Join us at Oak Lawn Public Library for February's Committee of the Whole meeting, beginning at 9:30 a.m. The agenda for the meeting is posted online<https://support.swanlibraries.net/sites/default/files/meeting/2017-02-07/ag…>, as is the draft FY18 budget. The budget packet online<https://support.swanlibraries.net/sites/default/files/meeting/2017-02-07/pa…> includes: * Details of the FY18 budget * SWAN Membership Fees for FY18 * SWAN Reserves for Six Fiscal Years (FY17 - FY23) In addition to the budget, there will be an update from the SWAN Fees Committee on its activity as it moves towards a final recommendation to the SWAN Board. Download the FY18 budget draft packet here<https://support.swanlibraries.net/sites/default/files/meeting/2017-02-07/pa…>. We hope to see you there! Susan Ricker Library Relations Specialist susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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Update on Overdues and Bills

by Samantha Dietel

SWAN Member Library Staff: Overdue notice reports that will run on Tuesday, February 7th are configured to enact a minor "clean-up" effort to bill a small number of patrons that have had materials over 42 days past due but have not yet been billed. Only users that should have already been billed automatically for assumed-lost-items will be impacted. Please be aware that some of your users may see a bill notice after the report is run tomorrow. Following the clean-up, we will continue to carefully monitor our billing reports to ensure the process remains uninterrupted. Thank you, Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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SWAN Communications Survey Results and Proposed Strategies

by webmaster＠swanlibraries.net

8 years, 3 months

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*Reminder* Contacting SWAN -- Updated Phone Numbers, Email Addresses, Office Address

by Steven Schlewitt

SWAN Member Library Staff: We just wanted to send a quick reminder – As of today, SWAN’s previous RAILS-provided phone numbers are no longer forwarding, but simply play a message to inform the caller of our new numbers. Moving forward, please be sure to use the new SWAN phone numbers provided in the Contacts page of our support site at the link below… https://support.swanlibraries.net/content/support-contacts (L2 login required) For those looking to memorize just one number, all SWAN departments and staff (including Member Services Support and off-hours support) are accessible via our new toll-free number, 844-SWANLIB (792-6542) Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Thursday, December 1, 2016 8:48 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Contacting SWAN -- Updated Phone Numbers, Email Addresses, Office Address Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Contacting SWAN -- Updated Phone Numbers, Email Addresses, Office Address 12/01/2016 - 08:47 - by Susan Ricker SWAN Member Libraries, SWAN is moving to Quail Ridge on Friday, December 9. Our new office address will be 800 Quail Ridge, Westmont, IL 60559. Our phone numbers and email addresses are also different. RAILS has set up forwarding services for our railslibraries.info email addresses and phone numbers, but by the end of December, please refer to https://support.swanlibraries.net/content/support-contacts for SWAN staff’s new email addresses and phone numbers and begin using this new contact information. You can also save the attached contact sheet or print it. As always, if you need assistance or would like to open a Help Desk ticket, call (844)SWAN-LIB or email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-12-01/contacting-swan-updated-p…

8 years, 3 months

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*Reminder* RAILS/SWAN Planned Network Outage on Fri, Feb 3rd at 11pm

by Steven Schlewitt

SWAN Member Library & Information Technology Staff: Just a quick reminder of tonight’s planned ICN network outage at 11pm. Please see additional details in the post below. Should the outage require additional downtime that will affect morning staff, we’ll submit further updates via SWANcom. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Tuesday, January 31, 2017 4:56 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] RAILS/SWAN Planned Network Outage on Fri, Feb 3rd at 11pm Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ RAILS/SWAN Planned Network Outage on Fri, Feb 3rd at 11pm 01/31/2017 - 16:56 - by Steven Schlewitt SWAN Member Library Staff: We've received notice from RAILS and ICN that network maintenance is scheduled for a provider site in Chicago this Friday, February 3rd, beginning at 11pm. The maintenance and associated outage is expected to last no longer than 20 minutes. The site affected provides network access to many of our SWAN libraries and to the SWAN/RAILS datacenter itself, so SWAN and many individual libraries will be impacted during that brief period. The following SWAN services will be impacted during the outage: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability - Bookmyne - MobileCirc Again, this outage is planned from 11pm-11:20pm on Friday night, so it should not affect libraries during normal operating hours. In the unlikely event that the outage should extend beyond the anticipated timeframe considerably, we'll issue an updated SWANcom to alert morning staff. If you have any questions regarding the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. ________________________________ Source URL: https://support.swanlibraries.net/news/2017-01-31/railsswan-planned-network…

8 years, 3 months

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SWAN FY18 Budget Presentation Committee of the Whole Meeting at Oak Lawn, Tues 2/7

by Aaron Skog

SWAN Library Directors/Administrators: The agenda for the 2/7 Committee of the Whole meeting is now online with the SWAN FY18 budget packet. Please refer to the SWAN Support site posting online for details and the links to download the budget and meeting agenda. The budget includes proposed SWAN membership fees for FY18. https://support.swanlibraries.net/news/2017-02-01/swan-fy18-budget-meeting-… This meeting is an opportunity to provide feedback on the FY18 budget prior to the March 2nd SWAN Quarterly meeting membership vote on the budget. In addition to the budget, there will be an update from the SWAN Fees Committee on its activity as it moves towards a final recommendation to the SWAN Board. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 *Please note my new email address and phone number* *Our new business address as of December 12, 2016* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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Approval of 19 New Libraries

by Rich Wolff

Good Morning! It is my pleasure to announce that the SWAN Membership has approved the addition of 19 new libraries to the consortium. The vote has been tallied, the affirmative vote of two-thirds (2/3) of the active membership has been reached, and I want to thank all of you for participating in the process. Rich Richard A. Wolff, Administrator Tinley Park Public Library 17851 Timber Drive, Tinley Park, IL. 60477 708-845-5718

8 years, 3 months

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2017 SWANstravaganza User Event: Call for Proposals

by webmaster＠swanlibraries.net

8 years, 3 months

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RAILS/SWAN Planned Network Outage on Fri, Feb 3rd at 11pm

by webmaster＠swanlibraries.net

8 years, 3 months

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Annual Patron Purge *CONCLUDED*

by Vickie Totton

The annual patron purge is now complete, thank you all for your assistance in keeping our database clean and up to date! Please let us know if you have not yet received a requested list and/or count of your purged patrons. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Tuesday, January 17, 2017 11:39 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] UPDATE: Annual Patron Purge Everyone: We will be splitting up the patron purge to ensure the overnight processing reports run correctly. The purge, and your lists, will be complete by the end of the week. Yesterday's reminder email contained a typo for the help desk email address; the correct address to open a ticket for a list of your purged patrons is help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you to all who alerted me to the typo! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Monday, January 16, 2017 3:20 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] REMINDER: Annual Patron Purge Just a reminder, the annual patron purge will take place tomorrow. Please open a ticket if you would like a list of your purged patrons. You can open a ticket by sending an email to help(a)swanlibraies.net<mailto:help@swanlibraies.net>. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Wednesday, December 21, 2016 4:06 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Annual Patron Purge ****Please route to appropriate personnel**** [cid:image001.jpg@01D27AF6.04ADD3D0]SWAN Annual Patron Purge We will be conducting our annual patron purge on January 17, 2017. The purge will remove any patron that meets the following criteria: * No checkouts or bills (including overdue fines) * Expiration date of earlier than 01/01/2014 (expired 3 or more years) OR * No checkouts or bills (including overdue fines) * Last Activity Date earlier than 01/01/2010 (no activity in 7 or more years) In the attached reports you will find lists of your patrons that meet either the expiration date or Last Activity Date criteria but have bills. Please let us know by January 13, 2017 if you would like us to cancel bills for patrons who are under the $5.00 or $10.00 threshold. If you have any questions regarding the purge please feel free to contact us. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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Fiction/Nonfiction Facet **Update**

by webmaster＠swanlibraries.net

8 years, 3 months

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SVA Failed Calls Reports dating 1/24 and back

by Steven Schlewitt

SWAN Member Library Staff: During a regular purge of finished system reports this morning, all SVA Failed Call Reports were mistakenly removed from the Symphony server. Future reports will continue to populate in Finished Reports, as expected, but archived reports from today and back have unfortunately been removed from the server. Fortunately, I and several SWAN staff do have archived email copies of these reports that we'd be happy to send out to libraries that may need them. By the end of the day, I'll be sending last night's failed call reports to any libraries having failed SVA calls on Tuesday. These reports will be delivered to the library's associated aliased email address (aaa(a)notices.swanlibraries.net<mailto:aaa@notices.swanlibraries.net>). If you need any specific SVA failed call reports dating back beyond Tuesday, however, please send us a request at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll send along the archived report asap. We sincerely apologize for the inconvenience. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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*Update* Planned Network Outage on Wed, Jan 25 5am-6am

by Ian Nosek

SWAN Member Libraries: This morning's planned network outage concluded successfully and only lasted a brief two minutes. All impacted services were restored quickly and are currently available for use. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Aaron Skog Sent: Tuesday, January 24, 2017 4:17 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Reminder* Planned Network Outage on Wed, Jan 25 5am-6am SWAN Libraries: This is just a reminder of planned work in the RAILS datacenter tomorrow at 5am for 1 hour. Details on services impacted are listed in the SWAN support posting below. https://support.swanlibraries.net/news/2017-01-23/railsswan-planned-network… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 *Please note my new email address and phone number* *Our new business address as of December 12, 2016* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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Fiction/Nonfiction Facet Live on Enterprise

by webmaster＠swanlibraries.net

8 years, 3 months

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*Reminder* Planned Network Outage on Wed, Jan 25 5am-6am

by Aaron Skog

SWAN Libraries: This is just a reminder of planned work in the RAILS datacenter tomorrow at 5am for 1 hour. Details on services impacted are listed in the SWAN support posting below. https://support.swanlibraries.net/news/2017-01-23/railsswan-planned-network… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 *Please note my new email address and phone number* *Our new business address as of December 12, 2016* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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IPLAR

by Crystal Vela

**Please route to appropriate staff** SWAN has created reports using BLUEcloud Analytics to assist with IPLAR reports. Attached are instructions on how to find and use them. If you have any questions, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 *Please note my new email address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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Enterprise Maintenance Scheduled Tonight 10pm, Jan 20

by Aaron Skog

SWAN Libraries: This maintenance at 10pm tonight on our hosted Enterprise was requested by SirsiDynix from the Software-as-a-Service (SaaS) Team. They indicated it was urgent. It will bring all of SWAN's Enterprise down for a period, perhaps an hour at the most. We will send out updates via SWANcom. https://support.swanlibraries.net/news/2017-01-20/enterprise-maintenance-sc… For reference, the other week I wrote about some ongoing Enterprise issues that SWAN is working with SirsiDynix to correct. I hope to provide you all an update next week on the subject of Enterprise. https://support.swanlibraries.net/news/2017-01-06/corrective-measures-enter… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 *Please note my new email address and phone number* *Our new business address as of December 12, 2016* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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In transit Items

by Vickie Totton

**Please route to appropriate staff** SWAN will be running the List Items in Transit 30 Days or Longer report and distributing it on a monthly basis. Attached please find the report for this month and the instructions for processing it. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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Enterprise Maintenance Scheduled Friday 1/20 from 10pm-11pm

by webmaster＠swanlibraries.net

8 years, 3 months

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