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Quarterly Billing Documentation with folder link

by Helen Pinder

The April Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide users through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/042…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Please wait until you receive your invoice before making payments or requesting a credit. Thank you. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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Quarterly Billing is now being delivered electronically

by Helen Pinder

The April Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide users through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/042…> as well as the detail statement reports folder accessible in BlueCloud Analytics. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Please wait until you receive your invoice before making payments or requesting a credit. Thank you. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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WRS closed 5/22

by Lauren Levaggi

SWAN Libraries - The Woodridge Public Library will be closed on Monday, May 22nd for HVAC work. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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Help SWAN Decorate Quail Ridge!

by webmaster＠swanlibraries.net

8 years, 7 months

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SWAN Circ Advisory Agenda for May 17th

by Kate Boyle

Everyone- Attached is the Agenda for the SWAN Circ Advisory meeting being held next Wednesday, May 17th. Meeting begins at 9:30 in the Meeting Room at RAILS Headquarters. We welcome visitors to all our meetings. As a reminder, Cheryl and Roberta volunteered to bring treats - thanks ladies. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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FRS in-service 5/19

by Lauren Levaggi

SWAN Libraries - The Frankfort Public Library will be closed Friday, May 19th for a staff in-service day. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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Call Number "|Z" Functionality Change

by webmaster＠swanlibraries.net

8 years, 7 months

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Update on Symphony upgrade and Auto-renewals

by Kate Boyle

+++ Please route to appropriate personnel +++ SWAN has decided to delay the upgrade to SYMPHONY 3.5.2 in order to allow us time to include the new Service Pack 1 release. This combined upgrade to 3.5.2.1 will be live on Tuesday, June 13th. As many of you know, we want to implement Auto-renewals after the upgrade to allow us to set the renewal period from the original due date of the material, as opposed to the date the renewal is performed. So, you can anticipate Auto-renewals to be up and working for your library on June 13th (unless your library opted-out). SWAN has the master for the customizable Auto-renewal bookmarks ready to go and you will be able to download a .doc and a .pdf version on Monday, May 1st. The sticky labels have been ordered and upon receipt will be sent to your library if you requested some. If you should have any questions, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call us at 844-SWAN-LIB. Thank you for your patience. Have a lovely weekend. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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SWAN Board Election Begins Today!

by Brande Overbey

SWAN Members: Voting for the SWAN Board Election opens today for the two vacancies on the SWAN Board beginning on July 1, 2017. The election will run May 1st through May 19th, and the new Board will be announced the week of May 22nd via SWANcom. The poll can now be found online at https://fs8.formsite.com/SWANServices/form188/index.html. Please note that only library administrators are allowed to vote, and each library may vote only once. The deadline for casting your vote is Friday, May 19th at 5pm. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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Chicago patron verification back up

by Kate Boyle

Eisenhower PLD has reported that the Chicago Public Library has a new URL for verifying the status of CPL patrons since they have migrated to their new ILS. In case you want to bookmark it, the new URL is https://chicago.polarislibrary.com/patronstatus/ Your access code is the same. Everyone have great week. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> • (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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RAILS Delivery Count

by Kate Boyle

I just wanted to share information regarding the RAILS required delivery count to be held May 8 -12th. The following announcement was sent via RAILS enews. Reminder: Required Delivery Count May 8-12 All RAILS member libraries, except for libraries that are members of CARLI (Consortium of Academic and Research Libraries in Illinois), are required to count all outgoing items being picked up for delivery between Monday, May 8 and Friday, May 12. Outgoing items are those being delivered from your library to another location, including items being sent to fill interlibrary loan requests and items you are returning to other libraries. Beginning on Friday, May 5, after your delivery items have been picked up for that day, please count all items in each delivery container, complete this form<http://railslibraries.us1.list-manage2.com/track/click?u=2c51285b8d63e23716…>, and place it on top of the items in each container. Please use this same procedure through Friday, May 12. See more information<https://www.railslibraries.info/services/delivery-fine-count>. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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**RESOLVED** Enterprise outage 4/21

by Ian Nosek

SWAN Member Libraries and Information Technology Staff: SirsiDynix has restored our Enterprise Catalog. We will continue to monitor the catalog this evening and through the weekend. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Friday, April 21, 2017 6:40 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Enterprise outage 4/21 SWAN Member Libraries and Information Technology Staff: We are currently experiencing an outage of our Enterprise Catalog. SirsiDynix is restarting the service and investigating the cause. We anticipate service restoration shortly. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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Enterprise outage 4/21

by Ian Nosek

SWAN Member Libraries and Information Technology Staff: We are currently experiencing an outage of our Enterprise Catalog. SirsiDynix is restarting the service and investigating the cause. We anticipate service restoration shortly. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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More Volunteers Needed for New 19 Sister Library Program

by Susan Ricker

Current SWAN Member Libraries, SWAN is welcoming 19 new libraries to the consortium, with a go-live date in spring/summer of 2018. Throughout the migration, these new 19 libraries will be paired with current SWAN member libraries to have one-on-one sister library relationships. Current and future SWAN libraries will be able to discuss services and products, network, share knowledge and resources, as well as strengthen relationships within the Illinois library community. We believe this is a great opportunity to welcome the new libraries, and know that both current and new members have a wealth of knowledge we've accumulated using SirsiDynix products. We're still in need of current SWAN member libraries to volunteer for the Sister Library program. We'd like to introduce our new and current member libraries at the June Quarterly meeting on June 1 (http://www.librarylearning.info/events/?eventID=24134). After we have enough current member libraries that have volunteered, we will email you to let you know what library we have matched you with, the contact information you'll want to have to interact with your sister library, and more details about what kind of interactions you might want to have with your paired library. The relationships will kick off at the June 1 Quarterly meeting. Currently, the SWAN member libraries that have volunteered to be paired with New 19 libraries include: * Alsip-Merrionette Public Library * Clarendon Hills Public Library * Downers Grove Public Library * Eisenhower Public Library District * Indian Prairie Public Library * La Grange Park Public Library * Matteson Area Public Library * Northlake Public Library District * Oak Park Public Library * River Forest Public Library * Thomas Ford Memorial Library * Tinley Park Public Library * Westmont Public Library If your library has not yet signed up and you are interested in participating, please sign up at https://support.swanlibraries.net/news/2017-03-07/swan-sister-library-sign. You can also reach out if you have any questions or would like more information. Susan Ricker Library Relations Specialist susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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A few quick reminders about upcoming User Group meetings and auto-renewals

by Kate Boyle

+++ Please route to appropriate personnel +++ Just a few quick reminders We have two user group meetings scheduled in the future that are open for registration. Feel free to attend if you are not a current user of Acquisitions or Serials, but are interested in learning more about them. These meetings are, of course, open to our new19 members. SWAN Acquisitions User Group Meeting<http://www.librarylearning.info/events/?eventID=24241> Sponsor(s): SWAN* and RAILS Thursday, April 27, 2017 (9:30 AM - 12:00 PM) Where: Berwyn Public Library<http://www.librarylearning.info/events/location.aspx?locationID=1918> SWAN Serials User Group Meeting<http://www.librarylearning.info/events/?eventID=24103> Sponsor(s): SWAN* and RAILS Thursday, May 25, 2017 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> Just a reminder-- if you would like to opt-out of participating in Automatic Renewals we would appreciate an email or ticket from the library director by April 24th. For more specifics on the auto-renewals project, please view the attached document. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 8 months

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Items Set In Transit Prior to 2016

by webmaster＠swanlibraries.net

8 years, 8 months

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SWAN June 1st Quarterly Meeting - Change of Venue

by Brande Overbey

Hello SWAN Member Libraries, Our Thursday, June 1st Quarterly meeting (9:30 a.m. start) was previously scheduled to be held at RAILS Burr Ridge. Due to some upcoming RAILS building renovations, we have changed the location of the meeting to Westmont Public Library at 428 N. Cass Ave. in Westmont. Same day and place, but this means we also will be unable to live stream this meeting as we have been able to do in the past. The L2 meeting has been updated to reflect the change. Depending upon the RAILS construction schedule we will evaluate at a later date if the September Quarterly meeting location also needs to be changed, and keep you informed as soon as we know more. Thank you! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 8 months

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DUX 10-Second Enterprise Survey

by webmaster＠swanlibraries.net

8 years, 8 months

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Update to Circulation Codes and Maps on SWAN support site

by webmaster＠swanlibraries.net

8 years, 8 months

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FW: Online Verification of CPL Patrons Unavailable

by Kate Boyle

Everyone - I just wanted to share the following information regarding Chicago Public library reciprocal borrowers verification. Please see additional information available via the link below. Online Verification of CPL Patrons Unavailable Chicago Public Library is migrating to a new library management system between 5 a.m. Thursday, April 13 and Friday, April 21. Please call (312) 747-4300 if verifying the expiration date and status of a CPL patron who is waiting in person. Otherwise, please check back on Friday, April 21, when this service will be again available after our migration to a new library management system. Additional information about services, can be found at the below link: https://www.chipublib.org/news/services-limited-during-cpl-system-upgrade-a… Kate Boyle SWAN Member Services 844-SWAN-LIB

8 years, 8 months

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Enterprise Outage 4/7/17

by Rudy Host

Enterprise is currently down, but SirsiDynix is looking into the problem. An update will be sent out when the issue is resolved. Thank you for your patience.

8 years, 8 months

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[RESOLVED] Enterprise Outage 4/5/17

by Rudy Host

SirsiDynix has restored service to Enterprise. Thank you for your patience.

8 years, 8 months

1
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Enterprise Outage 4/5/17

by Rudy Host

Enterprise is currently down, but SirsiDynix is looking into the problem. An update will be sent out when the issue is resolved. Thank you for your patience.

8 years, 8 months

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Issues Trapping Holds on MobileCirc

by webmaster＠swanlibraries.net

8 years, 8 months

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BlueCloud Analytics Server Work

by Helen Pinder

SWAN Member Library Staff: SirsiDynix is working on an issue with their BCA server resulting in very slow load times in BlueCloud Analytics. We will update when the issue is resolved. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 8 months

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