- SWANcom - swanlibraries.net

by Vickie Totton

****Please route to appropriate staff**** The Active ID field in a patron's record will no longer generate a red Notes alert in the Display User and Charge/Checkout wizards. This change will help to highlight notes that should be addressed when using these wizards. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

1
0
0 0

REMINDER: SWAN Board Self-Nomination Window Closes Next Friday 3/24

by Brande Overbey

Good morning Member Libraries: Just a reminder that next Friday, 3/24 at 5pm our self-nomination window ENDS for the 2017 SWAN Board election. If you'd like to be considered in the running for this year's 2 vacated seats, please submit your information and a short Statement of Interest here: https://support.swanlibraries.net/news/2017-03-06/2017-swan-board-election-… Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

1
0
0 0

Blue Cloud Analytics classes

by Kate Boyle

+++ Please Route to Appropriate Personnel +++ Just a short promotion on the classes for Blue Cloud Analytics. SWAN wanted to let everyone know that beginning in April, the BlueCloud Analytics (BCA) class will be held every other week on Wednesday morning. Also, there is no longer a restriction of only one attendee per library per event. While work continues on developing an advanced class in BCA, we would like to suggest if you attended a BCA class in the Fall you might want to come again to one that is being currently offered. The reports in BCA have grown by leaps and bound since September and there is a wealth of reports to share with you. If you should have any questions or suggestions. don't hesitate to contact one of the Member Services consultants (Samantha Dietel - 630-326-8647), Crystal Vela (630-326-8059), and Vickie Totton (630-326-8714). To view a list of classes currently available: http://www.librarylearning.info/tags/?BCA Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

1
0
0 0

*Important* Public Web Browser issue with BLUEcloud Commerce/ProPay Payments

by Ian Nosek

SWAN Member Libraries and Information Technology Staff: Due to a recent update to Enterprise BLUEcloud payment forms, the Internet Explorer based Public Web Browser (PWB) is not able to properly display the ProPay transaction page. Libraries using the IE Public Web Browser at their PACs may be unable to process payments through Enterprise and will receive payment errors when this occurs. While the use of Public Web Browser is not officially supported by SirsiDynix for use with Enterprise, they have confirmed that the Chrome based Public Web Browser is able to process ProPay payments without issue. If you are currently using PWB for IE, we recommend upgrading your installation to the current version of PWB for Chrome. PWB for Chrome can be downloaded from TeamSoftware Solutions here: https://www.teamsoftwaresolutions.com/files/PWBv3cef.zip The current RAILS license for PWB will work with the Chrome version. The RAILS license is available here (login required): https://www.railslibraries.info/system/files/Members/discounts/2017_Public_… Thank you, Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

1
0
0 0

Enterprise outage 3/9

by Ian Nosek

SWAN Member Library Staff: We are currently experiencing an outage of our Enterprise catalog. SirsiDynix is currently restarting Enterprise and we anticipate service to be restored shortly. We will update as we have more information. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

1
2
0 0

SWAN Circulation Advisory Agenda and Minutes

by Kate Boyle

++ Please route to appropriate personnel ++ Attached is the agenda for next week's Circ Advisory Committee meeting as well as the Minutes from the January meeting. This is as always an open meeting and all are welcome to attend, including our new member libraries in MAGIC and LINC. Meeting starts at 9:30 AM Wednesday the 15th in the Meeting Room at the RAILS Burr Ridge office. Whoever volunteered to bring treats, I hope you remember as I have forgotten. See you all next week. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

1
0
0 0

10-Second Enterprise Survey

by webmaster＠swanlibraries.net

8 years, 2 months

1
0
0 0

2017 SWAN Board Election: Self-Nominations Now Open!

by Brande Overbey

SWAN Library Directors and Administrators: We are pleased to announce the start of the 2017 SWAN Board election process. SWAN will have two open at-large position on the Board starting July 1, 2017. The SWAN Board is currently comprised of seven library directors elected from our SWAN member libraries. Board member responsibilities include: * Acting on issues affecting the long-term future of SWAN * Monitoring SWAN's finances and the overall financial health of SWAN * Maintaining open lines of communication with the SWAN membership Since our open seats are all at-large, any director can submit a statement of interest for this election. The goal is to have an open process and at the same time ensure that all SWAN membership is represented during elections. Any library director/administrator interested in running for the Board should fill out the form located at the link below: https://support.swanlibraries.net/news/2017-03-06/2017-swan-board-election-… The Self-Nomination Form will be available until Friday, March 24th at 5pm CST. Candidates will be announced via SWANcom on Monday, April 3rd. Our voting process will run for three weeks, from Monday May 1st through Friday May 19th. The elected board members will be announced at the June Quarterly Meeting. Please let me know if you have any questions! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

1
0
0 0

New phone numbers for South Holland PL

by Kate Boyle

The South Holland Public Library, 16250 Wausau Avenue, has new phone numbers effective March 3, 2017. Main: 708-527-3150 Public Services: 708-527-3160 Robin Wagner, Director: 708-527-3104 Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

1
0
0 0

*Update* Intermittent Enterprise OPAC Outages 3/4

by Steven Schlewitt

SWAN Member Library Staff: The Enterprise outage has unfortunately persisted. We're currently awaiting response from the SirsiDynix support team and will report as soon as additional information is available. We sincerely apologize for the inconvenience. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Saturday, March 4, 2017 6:31 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Intermittent Enterprise OPAC Outages 3/4 Importance: High SWAN Member Library Staff: We've received reports of intermittent outages affecting the Enterprise OPAC this evening and have contacted SirsiDynix support for further investigation. They've acknowledged a potentially widespread issue affecting all SirsiDynix SaaS-hosted customers, but also informed me that the issue should now be resolved. Either way, we'll continue to monitor the situation throughout the evening and send additional SWANcoms if the issues persist. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

1
1
0 0

Intermittent Enterprise OPAC Outages 3/4

by Steven Schlewitt

SWAN Member Library Staff: We've received reports of intermittent outages affecting the Enterprise OPAC this evening and have contacted SirsiDynix support for further investigation. They've acknowledged a potentially widespread issue affecting all SirsiDynix SaaS-hosted customers, but also informed me that the issue should now be resolved. Either way, we'll continue to monitor the situation throughout the evening and send additional SWANcoms if the issues persist. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

1
0
0 0

Join us in Burr Ridge tomorrow morning for the Quarterly meeting

by Susan Ricker

SWAN Member Libraries, Our March Quarterly membership meeting is almost here! Tomorrow morning, join us in the Burr Ridge main meeting room (125 Tower Drive, Burr Ridge, IL 60527) at 9:30 a.m. We'll share SWAN updates with you, and also hold a vote on the FY18 budget. This will be an in-person vote, meaning that if you're streaming and participating in the meeting online, you will not be able to vote. You can review the agenda and packet here: https://support.swanlibraries.net/sites/default/files/meeting/2017-03-02/pa…. To view the meeting live, go to: http://live.railslibraries.info Also, you are all invited to join us for an Open House with light refreshments and tours at our new office space, 800 Quail Ridge Drive in Westmont (about a 10 minute drive from RAILS Burr Ridge) immediately following the Quarterly meeting. We hope to see you there! Please let us know if you have any questions. We'll be open to visitors through the early afternoon if you'd like to get lunch first before stopping by for our Open House. [cid:image001.jpg@01D29288.C5640640] Susan Ricker Library Relations Specialist susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

1
0
0 0

In transit items

by Vickie Totton

**Please route to appropriate staff** SWAN will be running the List Items in Transit 30 Days or Longer report and distributing it on a monthly basis. Attached please find the report for this month and the instructions for processing it. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

1
0
0 0

SWAN Quarterly Meeting at Burr Ridge - Agenda & Packet for 3/2 Now Online

by Brande Overbey

SWAN Member Libraries: The March Quarterly agenda and packet (26 pages) for this Thursday's meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2017-03-02/pa… The meeting will be live streamed as well, at http://live.railslibraries.info Please note, we will be voting on our FY18 budget on Thursday and the vote will be a roll-call amongst member libraries in attendance at Burr Ridge. If you intend to represent your library in this vote, please plan to be at Burr Ridge for the meeting. Also, you are all invited to join us for an Open House with light refreshments and tours at our new office space, 800 Quail Ridge Drive in Westmont (about a 10 minute drive from RAILS Burr Ridge) immediately to follow the Quarterly meeting. Please let me know if you have any questions or would like additional directions to this event. We hope to see you on Thursday! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

1
0
0 0

SMS Notice Service Disruption and Resolution

by webmaster＠swanlibraries.net

8 years, 2 months

1
0
0 0

*Resolved* Enterprise OPAC Instability 2/20

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: SirsiDynix support identified an abnormal memory usage from the Tomcat and JBoss services on our Enterprise server which caused the instability we witnessed earlier. SirsiDynix support has since restarted those two services and the server now seems to be operating as expected. We'll continue to monitor the situation throughout the night and provide additional updates should any come up. Thank you for your patience, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, February 20, 2017 3:36 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Enterprise OPAC Instability 2/20 Importance: High SWAN Member Libraries & Information Technology Staff: We're currently experiencing some instability with the Enterprise OPAC. We're in contact with SirsiDynix Support now, and expect them to restart an Enterprise system service within the next 15 minutes. During that time, the OPAC will be very briefly unavailable, but it should resolve the instability. We'll send an additional SWANcoms as soon as the restart has occurred. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

1
0
0 0

Enterprise OPAC Instability 2/20

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: We're currently experiencing some instability with the Enterprise OPAC. We're in contact with SirsiDynix Support now, and expect them to restart an Enterprise system service within the next 15 minutes. During that time, the OPAC will be very briefly unavailable, but it should resolve the instability. We'll send an additional SWANcoms as soon as the restart has occurred. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

1
0
0 0

EBSCO Partner Database Questionnaire

by webmaster＠swanlibraries.net

8 years, 2 months

1
0
0 0

*Reminder* RAILS/SWAN Planned Network Outage on Fri, Feb 17th at 11pm

by Ian Nosek

SWAN Member Library Staff: Just a quick reminder that ICN will be performing scheduled network maintenance this evening beginning at 11PM. This maintenance window is not expected to last longer than one hour. The following services will be impacted during the outage. - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability - Bookmyne - MobileCirc Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Wednesday, February 15, 2017 10:50 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] RAILS/SWAN Planned Network Outage on Fri, Feb 17th at 11pm ________________________________ RAILS/SWAN Planned Network Outage on Fri, Feb 17th at 11pm 02/15/2017 - 10:49 - by Steven Schlewitt SWAN Member Library Staff: We've received notice from RAILS and ICN that additional network maintenance is scheduled for a provider site in Chicago this Friday, February 17th, beginning at 11pm. The maintenance and associated outage is expected to last no longer than one hour. The site affected provides network access to many of our SWAN libraries and to the SWAN/RAILS datacenter itself, so SWAN and many individual libraries will be impacted during that brief period. The following SWAN services will be impacted during the outage: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability - Bookmyne - MobileCirc Again, this outage is planned from 11pm-12am on Friday night, so it should not affect libraries during normal operating hours. In the unlikely event that the outage should extend beyond the anticipated timeframe considerably, we'll issue an updated SWANcom to alert morning staff. If you have any questions regarding the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. ________________________________ Source URL: https://support.swanlibraries.net/news/2017-02-15/railsswan-planned-network…

8 years, 2 months

1
0
0 0

DUX Presents "Enterprise: Quacking the Code"

by webmaster＠swanlibraries.net

8 years, 2 months

1
0
0 0

RAILS/SWAN Planned Network Outage on Fri, Feb 17th at 11pm

by webmaster＠swanlibraries.net

8 years, 2 months

1
0
0 0

Join us for an Open House after the March 2 Quarterly Meeting

by Susan Ricker

SWAN Member Libraries, Our March 2 Quarterly Meeting is a only few weeks away (http://www.librarylearning.info/events/?eventID=24133). Held at Burr Ridge and streamed online (http://live.railslibraries.info/), the Membership will vote on the FY18 budget and receive organization updates. After our meeting concludes, we welcome you to get lunch and stop by SWANS new facility at 800 Quail Ridge Drive, Westmont, IL, 60559. We'll have cake and refreshments for you to enjoy as we give you a tour and show you around. We hope you are able to join us! [cid:image003.jpg@01D28769.FD29B310] Susan Ricker Library Relations Specialist susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

1
0
0 0

*Update* Intermittent Network Outages Impacting SWAN Network (2/14)

by Ian Nosek

SWAN Member Library Staff: It appears that this morning's intermittent network problems have quieted down. All VPN connections seem to have normalized and WorkFlows is operating normally. We are continuing to investigate the root cause of this problem and will provide any updates in following SWANComs. In the meantime, if you are experiencing any slowness within WorkFlows or related systems, please open a ticket and we will follow up. Thanks again for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net . (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net . catalog.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Tuesday, February 14, 2017 11:17 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Intermittent Network Outages Impacting SWAN Network (2/14) SWAN Member Library Staff: The intermittent network outage that was impacting the RAILS data center yesterday has begun to once again cause some general slowness while using WorkFlows along with some occasional timeout/logouts. We are currently investigating the root cause of these network anomalies. The following services are potentially impacted by this issue: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc We'll send additional SWANcoms when more information is available. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

8 years, 2 months

1
0
0 0

Intermittent Network Outages Impacting SWAN Network (2/14)

by Ian Nosek

SWAN Member Library Staff: The intermittent network outage that was impacting the RAILS data center yesterday has begun to once again cause some general slowness while using WorkFlows along with some occasional timeout/logouts. We are currently investigating the root cause of these network anomalies. The following services are potentially impacted by this issue: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc We'll send additional SWANcoms when more information is available. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

1
0
0 0

*RESOLVED* Intermittent Network Outages Affecting SWAN Network (2/13)

by Ian Nosek

SWAN Member Library Staff: We have been monitoring the network connection at the RAILS data center and it appears that the earlier issue is now resolved. If anyone continues to encounter any slowness or timeouts within their WorkFlows clients, please open a ticket and we will follow up. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, February 13, 2017 4:55 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Intermittent Network Outages Affecting SWAN Network (2/13) Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Intermittent Network Outages Affecting SWAN Network (2/13) 02/13/2017 - 16:55 - by Steven Schlewitt SWAN Member Library Staff: We're currently investigating an intermittent network outage affecting the RAILS data center. This limited outage is causing general slowness when accessing WorkFlows and occasional timeout/logouts. Offline mode does not appear to be necessary at this time, but libraries are welcome to use it if preferred. The following services are impacted by this issue: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc We'll send additional SWANcoms when more information is available. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-02-13/intermittent-network-outa…

8 years, 2 months

1
0
0 0

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

SWANcom