SWAN Member Library Staff: The manual harvest scheduled last night unfortunately did not correct the issue we’ve been experiencing, so we’ve once again retained our last full import from Saturday. We have a few more ideas that we’ll be working on throughout the day and this evening, and we hope to have better news for you tomorrow morning. Fortunately, we are seeing successful BLUECloud Analytics extracts, so while access to BCA may be slow due to the higher volume of user traffic, the data you’re seeing should be correct and up-to-date. Thank you for your continued patience as we work to resolve this issue. Ian Nosek System Administrator ian@swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces@list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster@swanlibraries.net Sent: Wednesday, July 5, 2017 10:20 AM To: swancom@list.swanlibraries.net Subject: [SWANcom] *Update* Incomplete Search Results in Enterprise - Also Affects BCA Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Update* Incomplete Search Results in Enterprise - Also Affects BCA 07/05/2017 - 10:19 - by Steven Schlewitt SWAN Member Library Staff: An update to our recent Enterprise search results issue… This weekend, an overnight maintenance task that syncs (or harvests) our Symphony catalog data to the Enterprise catalog abruptly ended in error. We believe this error to be the result of conflicting Enterprise eRC tasks (digital record imports), which ultimately caused our full harvest to be terminated by another internal system task. This error caused only a fraction of the Symphony catalog to display in Enterprise on Saturday, which is when SWAN staff, working in conjunction with SirsiDynix support, issued a manual harvest task during the day to achieve a full catalog sync. While Saturday’s manual harvest did succeed, the automated overnight harvest task has continued to operate sporadically, to the point that we decided to pause the task, and an associated system sync agent in order to maintain our last full, successful harvest data from Saturday. This means that any catalog changes (item additions, removals, or edits) that have occurred in Symphony since Saturday are not currently being reflected in the Enterprise catalog, and will not be reflected until our next successful harvest. Additionally, the pausing of the sync agent has also caused issues with BLUECloud Analytics, in that requested report data is not being returned. This issue does not affect Enterprise item availability, patron account data, or access to the My Account functions. It also does not affect any functions of Symphony/WorkFlows. This is only related to specific titles and records as they appear in the Enterprise catalog and BCA report functions. Moving forward, we’re working on a plan with SirsiDynix to restructure our harvest schedules to get the full catalog sync back on track for tomorrow morning, and we hope to resume functions to restore BCA later today. We sincerely apologize for the inconvenience this has caused, and we will send additional updates via SWANcom as they become available. Thank you, -- SWAN Library Services Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-07-05/update-incomplete-search-r...